Deck 15: Lean and Six Sigma Management and Leading Change

Question 1

The defect rate in a Six Sigma process is about ________ per million parts.

A)3)4
B)6
C)36
D)100

Answer 1

A

Question 2

Specially trained individuals in advanced quality tools who perform Six Sigma projects are known as green belts.

Answer 2

False

Question 3

A senior manager who provides leadership in a Six Sigma project is known as a ________.

Answer 3

champion

Question 4

A person trained in basic quality tools related to Six Sigma projects is known as a ________.

Question 5

An approach to improving product and process through an emphasis on system and product design is known as ________.

Question 6

The letter "C" in the Six Sigma acronym DMAIC stands for

A)Create.
B)Causal.
C)Control.
D)Commit.

Question 7

As per the Risk and Return evaluation matrix for Six Sigma projects,projects that are home runs have a high risk and high return factor.

Question 8

The task of implementing process changes will be performed in which phase of the Six Sigma DMAIC process?

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 9

The letter "I" in the Six Sigma acronym DMAIC stands for Improve.

Question 10

Mentors who are experienced black belts who train in Six Sigma projects are known as ________.

Question 11

Specially trained individuals in advanced quality tools who perform Six Sigma projects are known as

A)black belts.
B)green belts.
C)blue belts.
D)yellow belts.

Question 12

The defect rate in a Six Sigma process is about six per million parts.

Question 13

The first business to implement Six Sigma was Toyota.

Question 14

As per the Risk and Return evaluation matrix for Six Sigma projects,projects that are home runs have a

A)low risk factor and low return factor.
B)high risk factor and low return factor.
C)low risk factor and high return factor.
D)high risk factor and high return factor

Question 15

Specially trained individuals in advanced quality tools who perform Six Sigma projects are known as ________.

Question 16

The task of developing a business case and evaluating potential projects will be performed in which phase of the Six Sigma DMAIC process?

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 17

The defect rate in a Six Sigma process is about ________ per million parts.

Question 18

As per the Risk and Return evaluation matrix for Six Sigma projects,projects that are low hanging fruit have a

A)low risk factor and low return factor.
B)high risk factor and low return factor.
C)low risk factor and high return factor.
D)high risk factor and high return factor.

Question 19

The task of selecting process outcomes will be performed in which phase of the Six Sigma DMAIC process?

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 20

The letter "D" in the Six Sigma acronym DMAIC stands for

A)Divide.
B)Define.
C)Deviation.
D)Design.

Question 21

Define lean management.

Question 22

Which type of kanban card is used to transport parts from one location to another?

A)Withdrawal
B)Production
C)Supplier
D)Emergency

Question 23

Kanban is a statistical tool used for quality management and process improvement.

Question 24

A withdrawal kanban card is usually used when a defective part is received.

Question 25

Reducing waste in a methodical manner to optimize a process is known as ________.

Question 26

What does the word "Six" in Six Sigma refer to?

Question 27

A production kanban card usually contains bill of materials information for incoming parts or components.

Question 28

Discuss the two viewpoints pertaining to lean manufacturing.

Question 29

N=4 is a form of a lean acceptance sampling technique.

Question 30

The Japanese term for continuous improvement is kaizen.

Question 31

The creator of an approach to quality management that includes identifying a group of seven wastes is ________.

Question 32

Define Six Sigma Management.

Question 33

Waste of excess capacity is one of the seven wastes identified by Shigeo Shingo in a process.

Question 34

The wastage due to overproduction is known as kaizen.

Question 35

What was the industrial engineer Shigeo Shingo's contribution to lean management?

Question 36

What are the seven wastes identified by Shigeo Shingo's in a process?

Question 37

Which of the following is not one of the seven wastes identified by Shigeo Shingo in a process?

A)Waste of overproduction
B)Waste of inventories
C)Waste of excess capacity
D)Waste of motion

Question 38

Quality Circles are round shaped statistical tools used for quality management and process improvement.

Question 39

An acronym that organizes Six Sigma initiatives in five phases is ________.

Question 40

Which type of kanban card is used when a defective part is received?

A)Withdrawal
B)Production
C)Supplier
D)Emergency

Question 41

The term rapid kaizen means ________.

Question 42

The card system used for controlling the flow of materials through a process.is known as ________.

Question 43

Fast improvement focussing on a finite problem is known as ________.

Question 44

The process of not releasing materials until the next stage in production or consumption is ready is known as ________.

Question 45

The warning lights and alarms used to warn workers,management,and maintenance when there is a quality or process problem are known as ________.

Question 46

The restrictor in an automobile gas tank that will not allow pumping the wrong type of fuel in your tank (e.g.pumping diesel fuel in a gasoline tank)is an example of

A)kanban.
B)kaizen.
C)jidoka.
D)poka yoke.

Question 47

When all levels of management and workers are actively involved in process management and in achieving lean practices,it is known as ________.

Question 48

The warning lights and alarms used to warn workers,management,and maintenance when there is a quality or process problem are known as

A)andon.
B)jidoka.
C)kanban.
D)heijunka.

Question 49

The practice of "producing a little bit of everything,everyday" attained by making setup times short is known as

A)heijunka.
B)jidoka.
C)andon.
D)kanban.

Question 50

A lean method that gives employees the authority to stop the production line when a problem has occurred that triggers a machine stop is known as

A)jidoka.
B)andon.
C)kaizen.
D)kanban.

Question 51

The Japanese term for continuous improvement is ________.

Question 52

A lean method that gives employees the authority to stop the production line when a problem has occurred that triggers a machine stop is known as ________.

Question 53

The kanban card used to transport parts from one location to another is called the ________ card.

Question 54

The Japanese term kaizen means ________.

Question 55

In a production plant,800 parts per day are needed.A standard container holds 100 parts.It takes half a day to receive parts once the move card is released.A safety stock of 100 parts is usually maintained.What is the number of kanban cards needed?

A)3
B)4
C)5
D)8

Question 56

Which type of kanban card has a requisition for parts or components?

A)Withdrawal
B)Production
C)Supplier
D)Emergency

Question 57

The kanban card that has a requisition for parts or components is called the ________ card.

Question 58

The practice of "producing a little bit of everything,everyday" attained by making setup times short is known as ________.

Question 59

Which type of kanban card usually contains bill of materials information for incoming parts or components?

A)Withdrawal
B)Production
C)Supplier
D)Emergency

Question 60

When all departments are involved in process management and in achieving lean practices,it is known as ________.

Question 61

The lean acceptance sampling technique which is an alternative to traditional acceptance sampling is known as the ________ technique.

Question 62

What is a heijunka?

Question 63

What is andon?

Question 64

What is value analysis and value engineering? What is its role in the lean philosophy?

Question 65

What is single sourcing?

Question 66

What are Quality Circles? How do they help in improving processes?

Question 67

What is pull production?

Question 68

Discuss the philosophy of Change Management and what it involves.What is the role of Six Sigma and lean principles in Change Management?

Question 69

The process of guiding improvement in an organization is known as ________.

Question 70

The process of reducing the number of suppliers for a single part to a single supplier is known as ________.

Question 71

Define Change Management.

Question 72

What is the N=2 technique?

Question 73

What is a kanban?

Question 74

What is a jidoka?

Question 75

What is the Five S's approach? List and discuss the five S's.

Question 76

Natural work teams made up of workers who are empowered to improve work processes are known as ________.