Deck 11: Evaluating and Institutionalizing Organizational Development Interventions

Question 1

Understanding how an intervention is progressing is an example of __________ feedback.

A) intervention
B) implementation
C) evaluation
D) personal
E) all of the above

Answer 1

B

Question 2

Which is not an intervention characteristic that affects institutionalization?

A) goal specificity
B) internal support
C) programmability
D) sponsorship
E) worker satisfaction

Answer 2

E

Question 3

Evaluating OD interventions always involves measuring their impact on employee satisfaction, productivity, and the bottom line.

Answer 3

False

Question 4

OD consultants should attempt to measure such outcomes as

A) productivity
B) absenteeism
C) turnover
D) none of the above
E) all of the above

Question 5

In assessing the internal validity of an intervention, we

A) consider its reliability
B) test a hypothesis
C) consider alternative hypotheses
D) try to determine if certain changes cause certain outcomes
E) none of the above

Question 6

Standardized surveys are reliable, valid and provide accurate information on specific situations occurring in organizations.

Question 7

External validity is irrelevant without internal validity.

Question 8

In most cases, the chosen intervention provides only general guidelines for organizational change.

Question 9

Assessment intended to discover intervention outcomes is called implementation feedback.

Question 10

What is/are the most important activity (ies) for providing useful implementation and evaluation feedback?

A) selecting the appropriate variables
B) diagnosing people
C) designing good measures
D) A and B
E) A and C

Question 11

Typically, OD interventions offer specific prescriptions to change interpersonal behaviors and ways of thinking about organizations.

Question 12

Which data collection method accurately measures all the variables important to OD?

A) questionnaires
B) interviews
C) observations
D) diaries/logs
E) none of the above

Question 13

When should you identify the measurement variables to be used for evaluation and feedback?

A) diagnosis stage
B) intervention stage
C) implementation stage
D) evaluation stage
E) none of the above

Question 14

What are the two kinds of feedback involved in evaluation and what do they tell us?

Question 15

Reliability refers to whether a particular measure actually measures what it is supposed to measure.

Question 16

Job enrichment calls for adding discretion, variety, and meaningful feedback to people's jobs.

Question 17

Evaluation in OD provides information to

A) assess the long-term results of OD interventions
B) implement change programs
C) assess a manager's style
D) A and B
E) A and C

Question 18

Testing the internal consistency of the questions in a survey is a measure of its

A) instrument bias
B) validity
C) reliability
D) sufficiency
E) none of the above

Question 19

As institutionalization follows a developmental order, which indicator represents the highest degree of institutionalization?

A) knowledge
B) values consensus
C) norms
D) performance
E) none of the above

Question 20

Socialization is the most important institutionalization process.

Question 21

What are the issues involved in measurement?

Question 22

Discuss setting up valid research designs.

Question 23

Define institutionalization and discuss specific institutionalization processes.