Deck 4: Quality Management, Ethics, and Corporate Social Responsibility

Question 1

Morality refers to the values that are subscribed to and fostered by society in general and by individuals within society.

Answer 1

True

Question 2

Locus of control is a person's ability to undertake self-directed tasks and to cope with tense structure.

Answer 2

False

Question 3

In a total quality setting, people are responsible for their actions and accountable for their performance.

Answer 3

True

Question 4

Managers must establish ethical standards within their organization.

Question 5

Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society.

Question 6

People in positions of authority are exempt from their organization's ethics standards.

Question 7

The concepts of trust, integrity, and ______ are part of the value system of total quality.

A) Morality
B) Responsibility
C) Trust
D) Legality

Question 8

Which of the following is not a value that leads to peak performance and excellence?

A) Creativity
B) Quality
C) Dependability
D) Opportunity

Question 9

Managers have three main responsibilities in regard to ethics. Which of the following is NOT one of those?

A) They are responsible for creating an internal environment that promotes, expects, and rewards ethical behavior.
B) They are responsible for helping employees make ethical choices.
C) They are responsible for setting an example of ethical behavior.
D) They are responsible for helping employees follow through and exhibit ethical behavior after the appropriate choices have been made.

Question 10

When handling an ethical dilemma, managers should select the option that will most likely:

A) Pass the various ethics tests
B) Build strength in the organization
C) Set the best example for employees
D) None of the above

Question 11

When providing ethics training, it is important to:

A) Facilitate, don't preach
B) Stimulate discussion
C) Highlight practical applications
D) All of the above are important

Question 12

An organization's responsibilities for ensuring ethical behavior include:

A) Paying whistleblowers to speak up
B) Creating and ethical environment
C) Establishing in-house courts and juries
D) Refusing to talk to the media

Question 13

The international standard for corporate social responsibility is:

A) ISO 15555
B) ISO 26000
C) ISO 9006-1
D) ISO 14000