Question 1

Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.

Accepted Answer

Technology transfer refers to the process of transferring skills, knowledge, technologies, methods of manufacturing, and facilities among governments or universities and other institutions to ensure that scientific and technological developments are accessible to a wider range of users who can further develop and exploit the technology into new products, processes, applications, materials, or services.

Question 2

The job task analysis survey is the most structured approach managers can use to assess training.

Accepted Answer

A job task analysis survey is a structured approach that allows managers to systematically identify the tasks performed in a job and the skills required to perform them, which is essential for assessing training needs accurately.

Question 3

The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.

Accepted Answer

The lecture/discussion method is more effective for delivering theoretical knowledge, conceptual understanding, or broad overviews rather than for teaching practical skills or "how-to" information, which are better taught through hands-on methods or interactive activities.

Question 4

One half of the adult population in the US are marginally to functionally illiterate.

Accepted Answer

The claim that half of the adult population in the US is marginally to functionally illiterate is an exaggeration. While literacy challenges exist, the percentage is significantly lower.

Question 5

E-learning is a tool, not a strategy.

Accepted Answer

E-learning is a method or tool for delivering educational content digitally, whereas a strategy involves a plan or approach to achieve specific learning objectives or goals.

Question 6

Training sometimes fails because of a lack of participation in planning on the part of management.

Accepted Answer

Management's involvement in planning is crucial for aligning training with organizational goals and ensuring necessary resources and support, lack of which can lead to training failure.

Question 7

Customer expectations of an organization's products are not important.

Accepted Answer

Customer expectations are crucial as they influence customer satisfaction, loyalty, and the overall perception of the brand or organization. Meeting or exceeding these expectations can lead to positive outcomes such as repeat business and referrals.

Question 8

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and____________ .

A) Quality of organization
B) Changing demographics
C) Change in productivity
D) Corporate image

Accepted Answer

Changing demographics are a significant factor that magnifies the need for training, as they affect the composition of the workforce and consumer markets, necessitating adjustments in business strategies and employee skills.

Question 9

Computer-based training is part of:&#10;A) The external approach to training&#10;B) The internal approach to training&#10;C) The partnership approach to training&#10;D) None of the above

Accepted Answer

Computer-based training is typically considered an internal approach to training because it is often developed and implemented within an organization to train its employees on specific skills, software, or procedures. This method allows for flexible, self-paced learning directly related to the organization's internal processes and needs.

Question 10

What percentage of what is read is remembered and retained?&#10;A) 50%&#10;B) 30%&#10;C) 90%&#10;D) 10%

Accepted Answer

The percentage of what is read and remembered is generally low, around 10%. This is because reading is a passive activity, and without active engagement or reinforcement, retention rates are typically not high.

Question 11

What is the oldest and most used method of teaching?&#10;A) The demonstration method&#10;B) The conference method&#10;C) The lecture/discussion method&#10;D) The simulation method

Accepted Answer

The answer of What is the oldest and most used...

Question 12

Which of the following is a strategy of e-learning?&#10;A) E-learning works best when there are learning coaches and mentors provided.&#10;B) E-learning must have a statement of purpose.&#10;C) Build in quality.&#10;D) Conflicting information

Accepted Answer

The answer of Which of the following is a strategy...

Question 13

Topics that are widely addressed in ethics training programs are:&#10;A) Drug and alcohol abuse&#10;B) Employee theft and sexual harassment&#10;C) Inaccuracy of books and records&#10;D) All of the above

Accepted Answer

The answer of Topics that are widely addressed in ethics...

Question 14

Which of these is an aspect of customer training?&#10;A) Shaping customer expectations&#10;B) Product development&#10;C) Purchase order procedures&#10;D) Accounts payable procedures

Accepted Answer

The answer of Which of these is an aspect of...

Deck 12: Education and Training