Question 1

ISO 9000 and total quality are interchangeable.

Accepted Answer

ISO 9000 is a set of international standards for quality management and quality assurance, while total quality management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. They are related concepts but not interchangeable.

Question 2

ISO 9000 is compatible with, and can be a subset of total quality.

Accepted Answer

ISO 9000 standards focus on quality management systems and principles, which can be part of a broader Total Quality Management (TQM) approach, making ISO 9000 a subset of TQM principles.

Question 3

ISO 9000 is never implemented in a non-total quality environment.

Accepted Answer

ISO 9000 can be implemented in various environments, not exclusively in total quality management settings. It provides standards for quality management systems that organizations can adopt to improve efficiency and customer satisfaction, regardless of their approach to total quality management.

Question 4

ISO 9000 can improve operations in a traditional environment.

Accepted Answer

ISO 9000 standards focus on quality management systems and principles, which can help any organization, including those in traditional environments, improve their operations by enhancing efficiency, product quality, and customer satisfaction.

Question 5

ISO 9000 may be redundant in a mature total quality environment.

Accepted Answer

ISO 9000 standards focus on quality management systems and principles. In a mature total quality environment, where continuous improvement and customer satisfaction are deeply integrated into all processes, the specific guidelines and requirements of ISO 9000 may become redundant as the organization's practices may already exceed these standards.

Question 6

ISO 9001 is intentionally generic so it can be applied to any kind of organization.

Accepted Answer

ISO 9001 is designed to be a flexible and adaptable quality management system standard that can be implemented by any type of organization, regardless of its size, type, or the products or services it provides.

Question 7

The overall aim of ISO 9000 is to make registered organizations more competitive.

Accepted Answer

ISO 9000 aims to standardize quality management practices, making organizations more efficient and competitive by ensuring they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service.

Question 8

A process consists of just two elements: inputs and outputs.

Accepted Answer

A process typically includes inputs, outputs, activities, resources, and controls, not just inputs and outputs.

Question 9

ISO 2000-2015 emphasizes high-level structure, reduces documentation requirements, and has been made applicable to the service industry.

Accepted Answer

ISO 2000-2015 emphasizes high-level structure, reduces documentation requirements, and has been made applicable to the service industry.

Question 10

Appropriate motives for adopting ISO 9000 include which of the following?&#10;A) To create a quality management system&#10;B) To improve operations&#10;C) To conform to the requirements of customers&#10;D) All of the above

Accepted Answer

Adopting ISO 9000 can help create a quality management system, improve operations, and meet customer requirements, making all options appropriate motives.

Question 11

Which of the following is a documentation requirement for the ISO 9000 quality system?&#10;A) A Quality Policy&#10;B) Statement of Customer Focus&#10;C) Statement of Management Commitment&#10;D) Declaration that Teamwork is to be employed in all areas

Accepted Answer

The answer of Which of the following is a documentation...

Question 12

Which of the following statements outline the relationship factor?&#10;A) ISO 9000 and total quality are not in competition&#10;B) ISO 9000 and total quality are not interchangeable&#10;C) ISO 9000 is compatible with total quality&#10;D) All of the above

Accepted Answer

The answer of Which of the following statements outline the...

Question 13

Characteristics of total quality include:&#10;A) Scientific approach to problem solving and decision making&#10;B) Concerned only with quality management procedures&#10;C) Unity of purpose - all employees, all levels&#10;D) Both A & C

Accepted Answer

The answer of Characteristics of total quality include:&#10;A) Scientific approach...

Question 14

Which of the following statements is true concerning the original aims of ISO 9000?&#10;A) To transform organizations into competitive players in the global marketplace.&#10;B) To create a universally recognized family of quality standards.

Accepted Answer

The answer of Which of the following statements is true...

Question 15

Which of the following is a basic principle of ISO 9000?&#10;A) Certification authority held by ISO&#10;B) Continual improvement of processes and products&#10;C) Management authority&#10;D) Periodic internal audits

Accepted Answer

The answer of Which of the following is a basic...

Question 16

ISO registration can benefit an organization in what overall way?&#10;A) Improved competitiveness&#10;B) More visibility&#10;C) More credibility&#10;D) Access to global markets

Accepted Answer

The answer of ISO registration can benefit an organization in...

Question 17

Which of the following allows an organization to produce goods and services that meet customer expectations?&#10;A) A good research component&#10;B) Top-notch sales staff&#10;C) A well-developed QMS&#10;D) Excellent maintenance

Accepted Answer

The answer of Which of the following allows an organization...

Deck 14: Iso 9000 and Total Quality: the Relationship