Question 1

Which health-care provider must commit to a career-long effort to develop conflict resolution skills? Select all that apply.&#10;A) Nurse anesthetist&#10;B) Certified nurse-midwife (CNM)&#10;C) Registered nurse (RN)&#10;D) Nurse practitioner (NP)&#10;E) Nursing assistive personnel (NAP)

Accepted Answer

Nurse anesthetist&#10;Certified nurse-midwife (CNM)&#10;Nurse practitioner (NP)&#10;

Question 2

Which conflict is the advanced practice nurse (APN) likely to experience in practice? Select all that apply.&#10;A) Conflict with patients&#10;B) Conflict with a surgeon&#10;C) Conflict with own family&#10;D) Conflict with procedures&#10;E) Conflict with the nurse manager

Accepted Answer

APNs may experience conflicts with patients due to differing expectations or communication issues, with surgeons due to collaborative practice dynamics, with procedures due to protocol disagreements, and with nurse managers due to administrative or leadership challenges.

Question 3

Which does the advanced practice nurse (APN) identify as a distinct response to conflict when referring to the Thomas-Kilmann Index (TKI)? Select all that apply.&#10;A) Trusting&#10;B) Avoiding&#10;C) Competing&#10;D) Collaborating&#10;E) Compromising&#10;F) Accommodating

Accepted Answer

The Thomas-Kilmann Conflict Mode Instrument (TKI) identifies five distinct responses to conflict: Avoiding, Competing, Collaborating, Compromising, and Accommodating. These modes reflect different ways individuals may respond to conflict based on their assertiveness and cooperativeness.

Question 4

Which conflict management modes are nurses most likely to use? Select all that apply.&#10;A) Avoiding&#10;B) Competing&#10;C) Collaborating&#10;D) Compromising&#10;E) Accommodating

Accepted Answer

The answer of Which conflict management modes are nurses most...

Question 5

Which response to conflict is likely to cause the advanced practice nurse (APN) to be discouraged and frustrated? Select all that apply.&#10;A) Avoiding&#10;B) Competing&#10;C) Collaborating&#10;D) Compromising&#10;E) Accommodating

Accepted Answer

Avoiding and accommodating responses to conflict can lead to feelings of discouragement and frustration for an advanced practice nurse (APN) because these approaches often involve neglecting one's own needs or concerns in favor of keeping the peace or yielding to others, which can lead to unresolved issues and dissatisfaction.

Question 6

Which is a justification that many advanced practice nurses (APNs) use when hesitating to directly confront peers?&#10;A) &#34;Maybe it won't happen again.&#34;&#10;B) &#34;I don't have time to address the issue.&#34;&#10;C) &#34;I am not trained to confront this person.&#34;&#10;D) &#34;We are not responsible for the physicians.&#34;

Accepted Answer

APNs may hesitate to confront peers by rationalizing that the issue might not recur, thus avoiding potential conflict.

Question 7

Which action by the advanced practice nurse (APN) is appropriate when resolving a conflict with another member of the health-care team?&#10;A) Using subjective opinions&#10;B) Presenting a written record&#10;C) Proposing punitive solutions&#10;D) Reminding self the goal is retribution

Accepted Answer

Presenting a written record during a conflict resolution process is appropriate as it provides objective evidence and clarity, helping to focus the discussion on facts rather than emotions or personal opinions.

Question 8

Which action by the advanced practice nurse (APN) is inappropriate when resolving a conflict with another member of the health-care team? Select all that apply.&#10;A) Using subjective opinions&#10;B) Presenting a written record&#10;C) Proposing punitive solutions&#10;D) Reminding self the goal is retribution&#10;E) Avoiding emotionally charged adjectives

Accepted Answer

Using subjective opinions (A), proposing punitive solutions (C), and reminding oneself that the goal is retribution (D) are inappropriate actions when resolving conflicts. Effective conflict resolution involves objective, constructive approaches focused on problem-solving, not punishment or personal biases.

Question 9

When participating in conflict resolution, the advanced practice nurse (APN) must describe what happened rather than how you felt about it or how you __________ it.

Accepted Answer

When participating in conflict resolution, the advanced practice nurse (APN) must describe what happened rather than how you felt about it or how you interpret it.

Question 10

When asked to propose solutions during conflict resolution, the advanced practice nurse proposes rehabilitative solutions, making it about the __________ and effectiveness of the hospital and not about you.

Accepted Answer

When asked to propose solutions during conflict resolution, the advanced practice nurse (APN) proposes rehabilitative solutions, making it about the integrity and effectiveness of the hospital and not about you.

Deck 20: Conflict Resolution in Advanced Practice Nursing