Deck 4: Decisions and Approaches: Effective Communication Skills
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Deck 4: Decisions and Approaches: Effective Communication Skills
1
Jane is interviewing a new client and his wife to obtain a comprehensive health history. Identify the phase of the nurse-client relationship that is taking place in this encounter.
A) Initial
B) Working
C) Termination
D) Assessment
E) Therapeutic
A) Initial
B) Working
C) Termination
D) Assessment
E) Therapeutic
Initial
2
Now, Jane asks the client, "tell me more about the chest pain that you had earlier today." This is an example of which of the following techniques?
A) Probing
B) Focusing
C) Reflection
D) Appropriate questions
A) Probing
B) Focusing
C) Reflection
D) Appropriate questions
Focusing
3
In the acute care environment, there are many influences on how the client perceives both verbal and nonverbal communication. This describes which of the following?
A) Noise
B) Control
C) Influence
D) Metacommunication
A) Noise
B) Control
C) Influence
D) Metacommunication
Metacommunication
4
A nurse demonstrates critical thinking with which of the following affective components?
A) Analyzing
B) Flexibility
C) Predicting
D) Logical reasoning
E) Information seeking
A) Analyzing
B) Flexibility
C) Predicting
D) Logical reasoning
E) Information seeking
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5
Which of the following is NOT a primary consideration for the nurse in developing therapeutic communication with the individual client and the family members?
A) Nonverbal cues
B) Active listening
C) Linguistic abilities
D) Developmental level
E) Translating by family
A) Nonverbal cues
B) Active listening
C) Linguistic abilities
D) Developmental level
E) Translating by family
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