Deck 8: Communicating Effectively

Question 1

Joe is trying to improve his listening skills. During a conversation with Laura he repeats back to her, in his own words, what she has just said. Joe is practicing:

A) paraphrasing
B) giving feedback
C) clarifying
D) listening with openness

Answer 1

paraphrasing

Question 2

What is a possible explanation for people having problems being assertive?

A) lack confidence
B) each of these answers is correct
C) vulnerability
D) lack of awareness

Answer 2

each of these answers is correct

Question 3

Which answer below is not a method of reflective listening?

A) paraphrasing
B) summarizing
C) asking questions
D) avoiding eye contact so not distracted

Answer 3

avoiding eye contact so not distracted

Question 4

SOLER is an acronym for a procedure to improve verbal communication.

Question 5

Inattentive listening refers to when the listener is more interested in what they have to say as opposed to what the other person is saying.

Question 6

____________ refers to the honest and straightforward expression of a person's thoughts, feelings, and beliefs in a socially appropriate way that does not violate or infringe on the rights of others.

A) Interpersonal communication
B) Interpersonal relations
C) Reflective communication
D) Assertiveness

Question 7

__________ is the level of listening that is concerned about the content, intent and feelings in the message.

A) Real listening
B) Active listening
C) Pseudo listening
D) Arrogant listening

Question 8

According to Henschen and Miner, which of the following is not a type of misunderstanding that often occurs in groups?

A) clash of personalities
B) discrepancies from failure to attend to body language
C) difference of opinion resolvable by common sense
D) struggle for power between one or more individuals
E) conflict of task or social roles among members

Question 9

When resolving a team conflict, Vealey (2005) recommends to follow the "Four Olves" which omit:

A) resolve
B) absolve
C) evolve
D) revolve

Question 10

A factor(s) that influence the way messages are received:

A) psychological expectancies
B) perceptual filtering
C) all of these answers are correct
D) selective attention

Question 11

Showing a person that you are actively listening and striving to understand is an example of:

A) real listening
B) passive listening
C) empathetic listening
D) reflective listening

Question 12

Tone of voice, facial expression and spatial distance are examples of ___________ cues that influence communication.

A) intrapersonal
B) verbal
C) nonverbal
D) visual

Question 13

Clarifying, encouraging, and paraphrasing are all skills for use in what type of listening?

A) arrogant listening
B) reflective listening
C) real listening
D) superficial listening

Question 14

Bill and Roger have a serious conflict; their communication will be enhanced if they confront each other in front of their basketball teammates so that everyone knows what is happening.

Question 15

Communication consists primarily of talking and listening.

Question 16

For arrogant listeners, the listener is concerned about the content, intent, and feeling of the message being transmitted.

Question 17

Saying, "I know you do not want to, but I want you to come with me tomorrow" is an assertive statement.

Question 18

A reflective listening technique:

A) encouraging
B) arrogance
C) empathy
D) affirming

Question 19

A potential barrier(s) to effective communication:

A) psychological expectancies
B) each of these answers is correct
C) perceptual filters
D) selective attention

Question 20

COMPASS has become a key set of intervention strategies to improve ongoing relationships.

Question 21

What are the three levels of listening?

A) active, arrogant, passive
B) passive, arrogant, minimal
C) active, superficial, arrogant
D) active, superficial, passive

Question 22

Jane tunes out quickly once she thinks she knows the intent of what the speaker is saying. This is:

A) arrogant listening
B) inattentive listening
C) real listening
D) active listening

Question 23

Respect is better conveyed by words than actions.

Question 24

According to Rosenfeld and Wilder, which of the following is not a level of listening?

A) arrogant listening
B) empathetic listening
C) active listening
D) inattentive listening