Deck 2: Artificial Intelligence Concepts, Drivers, Major Technologies, and Business Applications

Question 1

The INRIX case illustrates to us how the collection and analysis of a selected subset of information can improve vehicles' mobility in large cities.

Answer 1

False

Question 2

Many experts agree that AI is concerned with two basic ideas: (1) the study of human thought processes (to understand what intelligence is) and (2) the representation and duplication of those thought processes in machines.

Answer 2

True

Question 3

A well-known early application of artificial intelligence was the chess program hosted at IBM's supercomputer (Deep Blue).

Answer 3

True

Question 4

Most of the existing AI applications, which are between assisted and autonomous, are referred to as directed intelligence.

Question 5

The Garner Test is a well-known attempt to measure the intelligence level of AI machines.

Question 6

Routine decisions are more likely to be fully automated, especially if they are simple.

Question 7

Beginning in 2015, researchers recognized the opportunity of using AI for supporting the decision-making process and for completely automating decision making.

Question 8

The process of automated decision-making starts with knowledge refinement.

Question 9

Advancements in AI are improving several areas in the insurance industry, mostly in issuing policies and handling claims.

Question 10

AI in banking help banks improve only their back-office operations.

Question 11

After the initial hire, training and retraining employees is generally unimportant.

Question 12

Wislow sees the use of AI as a continuation of automation that supports HRM and keeps changing it.

Question 13

The use of chatbots in HRM is increasing rapidly. Their ability to provide current information to employees anytime is a major reason.

Question 14

AI can help in predicting the impact of different customer service options using ad targeting.

Question 15

NLP can be used for generating user documentation.

Question 16

Which of the following is not listed in Gartner's 2016 and 2017 Hype Cycles for Emerging Technologies?

A) natural language questions and answering
B) CRM systems
C) virtual personal assistants
D) IoT platforms

Question 17

Which of the following is not a foundation of AI?

A) neurology
B) IoT
C) intelligent agents
D) statistics

Question 18

Which of the following is not a technology or application of AI?

A) speech understanding
B) linguistics
C) machine learning
D) smart homes

Question 19

Which of the following is not a limitation of AIW?

A) lack human touch and feel
B) lack attention to non-task surroundings
C) AI optimizes knowledge work
D) can be programmed to create destruction

Question 20

In which area below does AI not have an advantage over human?

A) computational speed
B) consistency
C) emotional understanding
D) durability

Question 21

Which of the following universities is not actively studying the IQ of AI?

A) University of Illinois
B) Massachusetts Institute of Technology
C) Stanford University
D) Portland University

Question 22

Which of the following strives to have computers produce ordinary spoken language so that people can understand the computers more easily?

A) natural language processing
B) natural language generation
C) natural language understanding
D) intelligent agents

Question 23

For many intelligent systems to work, it is necessary for them to have knowledge. The process of acquiring this knowledge is referred to as:

A) natural intelligence processing.
B) deep learning.
C) knowledge acquisition.
D) knowledge representation.

Question 24

This type of algorithm is necessary for making large-scale decisions, but may be difficult due to difficulties in measuring costs, risks, and benefits.

A) problem identification
B) decision nature identification
C) method of least squares
D) cost-benefit and risk analyses

Question 25

Which of the following is not a key finding related to the use of AI in banking?

A) Technologies help banks improve both their front-office and back-office operations.
B) Growth of AI applications in banking has slowed.
C) Facial recognition is used for safer online banking.
D) Advanced analytics helps customers with investment decision.

Question 26

When comparing artificial intelligence versus human intelligence how would cost be compared?

A) usually low and declining/may be high and increasing
B) usually low and declining/may be high but decreasing
C) usually high and increasing/may be high but decreasing
D) usually high and increasing/ may be high and increasing

Question 27

When comparing artificial intelligence versus human intelligence how would form be compared?

A) numbers/signals
B) numbers/pictograms
C) signals/numbers
D) signals/pictograms

Question 28

What is the recognition and understanding of spoken languages by a computer?

A) contextual analysis
B) synthetic language processing
C) speech understanding
D) accent obfuscation

Question 29

What refers to the integration of digital information with the user environment in real time?

A) natural language processing
B) virtual reality
C) augmented reality
D) deep learning

Question 30

What is the application of knowledge derived from cognitive science (the study of the human brain) and computer science theories in order to simulate the human thought processes so that computers can exhibit and/or support decision-making and problem-solving capabilities?

A) natural language processing
B) virtual reality
C) augmented reality
D) cognitive computing

Question 31

This activity can be complex because it is necessary to make sure what knowledge is needed. It must fit the desired system.

A) knowledge identification
B) knowledge acquisition
C) knowledge representation
D) knowledge reasoning

Question 32

One of the goals of AI is to ________ and properly react to changes in the environment that influence specific business processes and operations.

Question 33

The ________ is a people-made machine that is desired to be as intelligent, creative, and self-aware as humans.

Question 34

________ is equivalent mostly to weak AI, which works only in narrow domains.

Question 35

A test known as the ________ Test determines whether a computer exhibits intelligent behavior.

Question 36

Robots that match buyers and products and conduct price and capability comparisons are known as ________.

Question 37

________ computing is the application of knowledge derived from cognitive science (the study of the human brain) and computer science theories in order to simulate the human thought processes (an AI objective) so that computers can exhibit and/or support decision-making and problem-solving capabilities.

Question 38

AI can drive some types of decisions many times ________ and more consistently than humans can.

Question 39

The report "AI and the Future of Accountancy" from ICAEW (2017) points to the use of machine
learning for detecting ________ and predicting fraudulent activities.

Question 40

The major objectives of the AI support are to improve analysis results and enhance ________ experience.

Question 41

The use of ________ in HRM is increasing rapidly due to their ability to provide current information to employees anytime is a major reason.

Question 42

Compared to other business areas, there are probably more applications of AI in ________ and advertising.

Question 43

Using ________ retailers can learn about customers' needs and provide targeted advertisements and product recommendations directly.

Question 44

Salesforce ________ is an AI set of technologies that is used for enhancing customer interactions and supporting sales.

Question 45

Discuss the drivers of AI.

Question 46

List and discuss two new emerging AI technologies addressed in the chapter.

Question 47

According to ICAEW (2017), what are the advantages of AI in accounting?

Question 48

List the ways that Savar (2017) believes AI will transform HRM, especially in recruiting.

Question 49

List the ways Meister (2017) suggests introducing AI to HRM operations.

Question 50

Discuss how conversational bots can improve customer experience.

Question 51

Describe how AI can be used in marketing to provide lead generation.

Question 52

Describe the model for the use of intelligent technologies in manufacturing companies.

Question 53

Describe implementation model and why you feel it will be significant.