Deck 3: Communication Principles for Group Members

Question 1

_____ listeners enjoy analyzing the things they hear.

Answer 1

Content-oriented

Question 2

A time-oriented listener values _____ and is focused on efficient discussion.

Answer 2

time

Question 3

Describe how your group has used technology to communicate. Explain the type of technology and how your group has used the technology. Then identify two ways in which that technology has helped communication and two ways you think you could improve when using that technology.

Answer 3

No Answer

Question 4

Which is the most accurate statement about the terms "listening" and "hearing" when communicating in a group?

A) Only "listening" involves interpreting.
B) Hearing requires concentrated, intentional listening.
C) "Hearing" is an active process; "listening" is passive.
D) Both involve responding overtly to the source.
E) They mean the same thing.

Question 5

The content dimension of a message deals with the _____ of a message, while the relational dimension of a message deals with the _____ of a message.

A) nonverbal aspect; verbal aspect
B) depth; breadth
C) all of these answers are correct.
D) none of these answer is correct.
E) what; how

Question 6

The transactional process implies that members create mutual _____ for what words and concepts mean.

Question 7

All words are symbols.

Question 8

A person who pretends to be listening while thinking about something else is engaged in

A) assuming meaning.
B) silent arguing.
C) sidetracking.
D) focusing on irrelevancies.
E) pseudolistening.

Question 9

The content dimension of a message involves the message's ideas or the _____ of the message, while the relational dimension of a message is _____ the message is expressed.

Question 10

Sidetracking during a conversation is appropriate if you become bored with the speaker.

Question 11

When engaging in controversial group discussions, Deandre restates what the speaker said in his own words. This active listening practice is called

A) analyzing.
B) paraphrasing.
C) restating.
D) functioning.
E) proselytizing.

Question 12

A listener who prefers information from perceived credible sources and is drawn to analyzing the information she or he hears is called a(n)

A) people-oriented listener.
B) action-oriented listener.
C) content-oriented listener.
D) time-oriented listener.
E) focused listener.

Question 13

When you interpret a speaker's behavior using your own cultural rules you are _____.

Question 14

Give one example of something said or done by a group member recently in a group you belong to. Identify the content dimension of the behavior and the relationship dimension of the same behavior.

Question 15

Identify one advantage and one disadvantage of each of the listening preferences.

Question 16

Sometimes a _____ listener can seem overly critical and intimidating.

Question 17

Face-to-face communication is like a tennis game, with interaction going one way, then the other.

Question 18

Which was NOT one of the communication characteristics discussed in Chapter 3?

A) Shared meaning is the responsibility of all members.
B) Communication involves content and relationship dimensions.
C) Communication is personal.
D) Achieving understanding is primarily the responsibility of a speaker.
E) Communication is a transactional process among the persons involved.

Question 19

We use communication to refer to the transactional process in which people simultaneously create, interpret, and negotiate shared meaning through their interaction. Name the five major characteristic and give an example of how each may occur in a small group.

Question 20

Explain the difference between hearing and listening. Why is it important to listen to fellow members of a small group?

Question 21

_____ is a four-step process that begins with perceiving a message, then interpreting it, deciding what it means, and finally responding to it.

Question 22

Fong is a very task-focused listener, but sometimes Sally feels like he is overly critical, and tunes out the group members. This illustrates which type of listening style?

A) task-focused listeners
B) content-oriented listeners
C) time-oriented listeners
D) people-oriented listeners
E) action-oriented listeners

Question 23

"Communication is personal" means that

A) group members mostly talk about themselves.
B) there are no neutral words.
C) communication can only occur among people, not with inanimate objects or less complex organisms than humans.
D) words used during a discussion have some degree of different meanings for each group member.
E) each person has a unique style of speaking and writing.

Question 24

Listeners in a group who often give feedback about group goals and ways to achieve those goals are

A) focused listeners.
B) people-oriented listeners.
C) content-oriented listeners.
D) action-oriented listeners.
E) time-oriented listeners.

Question 25

When a group member appears to be listening but is thinking about something else, she or he is _____.

Question 26

Symbols

A) have a direct relationship to that which they represent.
B) are restricted to words.
C) limit us to the here and now.
D) are finite representations of objects.
E) are things that arbitrarily stand for something else.

Question 27

Making communication productive in a group meeting is the responsibility of the group's leader rather than of all the members.

Question 28

People-oriented listeners can attend too much to others' moods and get distracted from the group's task.

Question 29

The instructor explained that the students did not perform well on the exam, but he did so in a very condescending tone, this refers to the _____ dimension of the message.

A) content
B) personal
C) relational
D) expressive
E) tonality

Question 30

Explain computer-mediated communication (CMC). What might be some advantages and disadvantages of utilizing this tool? Connect your answer to the five characteristics of communication.

Question 31

Action-oriented listeners are most concerned with time management in a group.

Question 32

Sterling tells Molly that her hair looks "bad," meaning it as a compliment, but Molly interprets this as a put-down. This is one of the disadvantages of

A) words being symbols, thus carrying different, arbitrary meanings for different people.
B) meanings being shared exactly the same by everyone.
C) small group conflict.
D) trying to give out compliments.
E) face-to-face communication.

Question 33

Communication is symbolic. Give five examples using words that have no inherent or direct relationship to the symbol it represents.

Question 34

Listeners who focus on how their listening behaviors impact relationships are _____ listeners.

Question 35

Active listening tends to reduce the amount of time it takes to discuss an issue.

Question 36

_____ takes many forms, like e-mail, chat room discussions, texting, and tweeting to name a few.

Question 37

Transactional communication involves all of the following EXCEPT

A) verbal and nonverbal messages.
B) simultaneous communication.
C) interdependence between members.
D) multi-directional communication.
E) linear message exchange.

Question 38

While engaged in discussion, members of a small group are simultaneously senders and receivers of information.

Question 39

Which of the following is a major factor that influences what words and actions mean to us?

A) gender
B) age
C) sexual orientation
D) all of these answers are correct.
E) learning style