Deck 17: Listening

Question 1

Listening is even less important on the job than in classrooms.

Answer 1

False

Question 2

Listening means decoding and interpreting what we hear.

Answer 2

True

Question 3

Good listeners pay attention and focus on the other speakers in a generous way.

Answer 3

True

Question 4

Good listening requires energy-you must resist distractions and tune out noise.

Question 5

Some listening errors happen because the hearer wasn't paying enough attention to a key point.

Question 6

Good listeners follow five essential practices.

Question 7

One way to avoid listening errors caused by inattention is to think of questions before the presentation, then listen carefully for answers to those questions.

Question 8

Many listening errors come from faulty assumptions.

Question 9

Mirroring the speaker's feelings is a way to demonstrate that you're listening.

Question 10

Active listening guarantees that you will not mishear the message.

Question 11

One way to show attention and involvement in the U.S. is to make strong eye contact while speaking and listening.

Question 12

Most of us do our worst listening when we are in highly charged emotional situations.

Question 13

Listening to people rarely is an indication that we take them seriously because by age 16, most of us know that it's possible to look at someone but not really pay attention.

Question 14

In class you're encouraged to take notes, but you can't whip out a notepad every time your boss speaks.

Question 15

You should never state your own feelings when listening because the reader will not be concerned with them.

Question 16

People with problems need first of all to know that we hear that they're having a rough time.

Question 17

Expect many nonverbal acknowledgement responses when speaking to audiences.

Question 18

Not all Americans believe that strong eye contact is important while speaking.

Question 19

Not all Americans prefer to respond nonverbally when listening to a speaker; some respond with speech.

Question 20

Different cultures may have different ways of showing active listening.

Question 21

Leaning forward is one way that mainstream U.S. culture shows that it's listening.

Question 22

Being in a highly emotional state may make it easier to listen because your senses are heightened.

Question 23

If you really listen to people with whom you disagree, you show that you respect them.

Question 24

To receive a message, a receiver must

A) Perceive the message.
B) Decode the message.
C) Interpret the message.
D) All of the above.
E) Only A and B

Question 25

Unlike casual conversation, in a classroom lecture, you're listening primarily for

A) Argument.
B) Information.
C) Opinion.
D) Persuasion.
E) None of the above.

Question 26

Which of the following is NOT a cause of listening errors?

A) Inattention.
B) Deafness.
C) Misinterpretation.
D) Decoding.
E) All of the above are causes for listening errors.

Question 27

Which of the following is NOT a strategy that good listeners use?

A) Pay attention.
B) Record conversations electronically.
C) Avoid making assumptions.
D) Listen for feelings.
E) All of the above are strategies.

Question 28

All of the following are strategies to avoid listening errors caused by self-absorption EXCEPT

A) Focus on the substance of what the speaker says.
B) Focus on the appearance of the speaker.
C) Spend your time evaluating what the speaker says.
D) Consciously work to learn something from every speaker.
E) All of the above are strategies.

Question 29

At a department meeting, one of your employees tells another that his idea for a project "is pretty dumb."She then advises the employee on what she believes is a better strategy, which the rest of the group finds acceptable and tells him to implement. When you meet with that employee later, he is uncertain how to proceed. Chances are, he didn't hear her comments completely because

A) He simply wasn't paying attention.
B) He did not focus on the speaker generously because her comment distracted him.
C) He made assumptions that she would do the work because it was her idea.
D) He was listening for feelings rather than facts.
E) None of the above.

Question 30

In a meeting with the CEO present, you outline your department's proposal for recruiting a more diverse staff. Throughout the presentation, the CEO remains silent, but at the conclusion, she thanks you for the presentation. You should

A) Assume she approves of the project because she did not state any objections.
B) Assume she approves of the project because a woman naturally would be sympathetic toward diversifying the staff.
C) Not assume she approves of the project because silence may not mean consent.
D) Not assume she approves of the project because she was probably not paying attention.
E) None of the above.

Question 31

"We need to proceed carefully in the upcoming months because economic indicators suggest a downturn in the market."Which of the following is the BEST paraphrase of this statement?

A) "Everyone should tread lightly because there's trouble ahead."
B) "The way things are going, we might as well write off the next quarter."
C) "Don't be surprised if there are layoffs in a few months."
D) "This is probably a good time to start polishing our résumés."
E) "Since the economy may worsen, let's take care in the near future."

Question 32

Active listening is

A) Feeding back the literal meaning of a spoken message.
B) Feeding back the emotional content of a spoken message.
C) Feeding back the persuasive meaning of the spoken message.
D) All of the above.
E) None of the above.

Question 33

You witness in the hallway an employee being rebuked by his supervisor. When he tries to explain that he followed company procedure, she tells him to just get the job done and goes back in her office. Which blocking response is the supervisor demonstrating?

A) Preaching.
B) Advising.
C) Minimizing the problem.
D) Interrogating.
E) Ordering.

Question 34

Your boss calls you to his office to critique your draft of a report. Most of his comments are negative. You should listen carefully because

A) He's the boss and you have no choice.
B) If he sees you paying careful attention, his opinion of the draft might improve.
C) You need to know what kind of improvement counts.
D) You think that any sign of disrespect from you will only lead to problems later.
E) You may need a letter of recommendation from him some day.

Question 35

Explain how acknowledgement responses are important in listening

Question 36

_________ _________, such as nods, "uh huhs,"and frowns, help convey the message that you're listening.

Question 37

Active listening can reduce the _________ that results from miscommunication.