Deck 1: The Communication Process

Question 1

Which of the following channels can carry only one of the basic communication codes?

A) memo/email
B) radio
C) television
D) telephone

Answer 1

A

Question 2

Supervisors who encourage their employees to give FEEDBACK find that it improves the accuracy and productivity of both individuals and groups.

Answer 2

True

Question 3

INTERNAL NOISE refers to distractions such as the speaker's poor grammar,phones ringing,and papers being shuffled.

Answer 3

False

Question 4

Paralanguage refers to the vocal elements that go along with spoken language,including voice,pitch,rate,volume,and FACIAL EXPRESSIONS.

Question 5

After asking a question,it is a good idea to wait a full TEN seconds before rephrasing the question or giving the answer.

Question 6

NONVERBAL CUES include spoken or written words used to communicate thoughts and emotion.

Question 7

Of the three basic communication codes,the least important in conveying meaning is (are)

A) nonverbal.
B) paralanguage.
C) language.
D) nonverbal and paralanguage.

Question 8

"Anything that interferes with communication and distorts or blocks the message" is called ENVIRONMENT.

Question 9

Every communicator should remember that

A) 100 percent communication is an achievable goal, but you must work at it.
B) whenever possible, use "strict" rather than "flexible" words and phrases.
C) the only message that counts is the message that is received.
D) the employee grapevine is wrong more than it is right.

Question 10

Facebook provides its users with freedom to change the appearance of their profile page,thus making each users page unique.

Question 11

When attempting to determine meaning,adults rely more heavily on the LANGUAGE code.

Question 12

ENCODING is the process of trying to interpret the exact meaning of a message.

Question 13

A communication fallacy is as follows: 100% communication is NEVER possible.

Question 14

In the transactional model of communication,the amount of information a channel can convey is referred to as CHANNEL RICHNESS.

Question 15

A group of managers selected appreciation of work done,a feeling of being "in onthings," and sympathetic help on personal problems as 8th,9th,and 10th in importance to their employees.Their subordinates,however,listed the same three factors as 1st,2nd,and 3rd in importance.What communication concept is illustrated by this example?

A) absence of appropriate stimulus
B) wrong channel
C) poor encoding
D) frame of reference difference

Question 16

According to your text,which of the following definitions more accurately describes communication?

A) Communication is the process of transferring thoughts and ideas from one person to another.
B) communication is the process of people sharing thoughts, ideas, and feelings with each other in commonly understandable ways.
C) Communication is a process of skillfully selecting and sorting ideas to be sent to the listener.
D) Communication is the process of acting on information.

Question 17

Important messages usually require the FACE-TO-FACE channel.

Question 18

The only way a speaker can be fairly confident that messages sent are interpreted as intended is through

A) nonverbal communication.
B) encoding.
C) feedback.
D) paralanguage.

Question 19

Senders are often referred to as

A) stimulators.
B) motivators.
C) encoders.
D) decoders.
E) conveyors.

Question 20

Effective feedback should be EVALUATIVE.

Question 21

Is it possible for a person to serve as a decoder and encoder at the same moments in time? Why or why not?

Question 22

In May _____ Facebook deleted a provision from its terms of service that stated users could remove their content at any time and added new language that said it could retain user's content after an account was terminated.

A) 2006
B) 2007
C) 2008
D) 2009

Question 23

Based on the basic communication model found in Chabter 1 of your text,create a model of your perception of the communication components.Label and discuss components and how they related according to your model.

Question 24

Discuss the ethical traps that tempt business and professional communication and explain how the four ethical rules can help managers and employees avoid falling into the victim trap.

Question 25

Discuss the importance of ethics in business communication.Why does unethical behavior result in negative consequences for business and professional organizations.

Question 26

Which of the following sentences is the best example of a descriptive comment?

A) "The profit section in your report of the Jones project was awful."
B) "I don't know why you can't write a decent recommendations section."
C) "That writing course you took on company money didn't help you that much, did it?"
D) "Your report on the Jones project was clear except for the profit section."

Question 27

Why does your text state "The only message that counts is the message that is received"? Give an example to illustrate your answer by analyzing a communication interaction that you have recently engaged in.

Question 28

Which of the following is an example of paralanguage?

A) a frown
B) clothes you have on
C) an angry tone of voice
D) hand formed into a fist
E) none of the above

Question 29

After asking a question,approximately how long should you wait before rephrasing the question or giving an answer?

A) 2 seconds
B) 3 seconds
C) 5 seconds
D) 10 seconds

Question 30

Decoding can be defined as

A) sending a message through a specific channel.
B) the process a receiver goes through in trying to interpret the exact meaning of a message.
C) the process of selecting a medium to carry the message.
D) the process a sender goes through in deciding how best to convey a message to the specific receiver.

Question 31

The fastest growing group of Facebook users is __________________.

A) 18 to 24 year olds
B) Senior citizens
C) 35 to 50 year olds
D) People over 40 years old

Question 32

In deciding which channel to use in a specific communication,list at least four factors that should be considered and briefly explain why each is important.

Question 33

Which statement is true about feedback?

A) Feedback is easy to elicit.
B) Feedback can cause people to feel psychologically under attack.
C) Feedback should be directed toward people rather than behavior.
D) Feedback decreases employee satisfaction with the job.
E) All of the above.

Question 34

List and discuss at least three ways to effectively use feedback.

Question 35

Immediately before the meeting the supervisor received a troubling phone call.Upon starting the meeting,she said to her employees,"You did a great job last week." Her nonverbal facial expression,however,reflected the feelings she was experiencing about the phone call,and,consequently,contradicted her attempt to praise her employees with positive words.They interpreted her message based on what they saw,not on what they heard,and concluded she was unhappy with them.This unfortunate miscommunication was a result of

A) poor channel choice
B) physical noise factor at work
C) poor delivery of feedback
D) using only one of the basic communication codes
E) internal noise factor at work

Question 36

In communication,what is the technical definition of "noise"?

A) Noise is static interference.
B) Noise is the time, place, and physical and social surroundings in which the communicators find themselves.
C) Noise is anything the receiver doesn't want to hear.
D) Noise is anything that interferes with communication and blocks or distorts the message.

Question 37

Among the three basic communication codes,________________ refers to all intentional and unintentional means other than writing and speaking by which a person sends a message,including facial expressions,eye contact,gestures,appearance,posture,size and location of office,and arrival times at meetings.

A) language
B) paralanguage
C) nonverbal cues
D) feedback

Question 38

According to Gallup Poll surveys cited in the text,which of the following were rated highest in ethical standards?

A) police officers
B) bankers
C) nurses
D) doctors

Question 39

Define "frame of reference" and explain its role in effective communication.

Question 40

According to the transactional model of communication,the sender must be _________ and ________ before he/she wants to send a message.

A) stimulated/motivated
B) encouraged/listened to
C) received/motivated
D) stimulated/encouraged

Question 41

Discuss the transactional model of communication.Why is the a more complete model of communication than previous models?

Question 42

Discuss the three basic communication codes.

Question 43

Discuss the importance of stimulus and motivation in the transactional model of communication.