Deck 4: Effective Listening

Question 1

Isolated facts by themselves are EASY to remember.

Answer 1

False

Question 2

Since people think faster than a speaker can talk,daydreaming can become a problem.Which of the following is recommended to overcome this listening problem?

A) Use the spare time to repeat key words in your mind.
B) Evaluate the quality of the speaker's delivery.
C) Use the spare time to write more detailed notes.
D) Repeat only the facts in your mind.

Answer 2

A

Question 3

Good listeners take DETAILED notes while they listen.

Answer 3

False

Question 4

PSYCHOLOGICAL distractions are frustrating because they stem from a breakdown in the communication system that we use rather than from the listener's lack of effort.

Question 5

According to recent research,60% of worker error is caused by poor LISTENING.

Question 6

A noisy typewriter or duplicating machine can become a PHYSICAL barrier to effective listening.

Question 7

Most PERSONAL barriers to listening,such as a hearing disability,are beyond our control.

Question 8

In the adapted story the Fifty-Nine-Story by Joe Morgenstern,Hamilton identifies four critical design "firsts" that were engineered by LeMessurier and his firm.

Question 9

By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:

A) Develop the expertise your boss values.
B) Know how to praise appropriately.
C) Be quick to give advice.
D) Don't criticize your boss.

Question 10

When listening to a public speaker or class lecturer,identify each of the speaker's main points with

A) a word-for-word mental summary.
B) detailed written notes.
C) a key word or phrase.
D) a list of questions for later.

Question 11

Several studies have shown that androgynous listeners are more successful at work and home than typical gender characteristic listeners.

Question 12

In the EVALUATING stage,listeners assign meaning to the messages they have seen,heard,and felt.

Question 13

Studies show that medical patients feel more satisfied if their doctors and nurses LISTEN to them.

Question 14

One new manager felt so overwhelmed with responsibilities that he seldom took the time to confer with his employees.One day he discovered that his employees were going to his boss with various suggestions and complaints instead of to him.According to your text,this would most likely be a sign of

A) disrespect.
B) short circuiting.
C) poor listening.
D) literal processing.

Question 15

Face to face listening has decreased recently due to the use of TECHNOLOGY barriers.

Question 16

PRAISING and agreeing are examples of responses that can communicate nonacceptance.

Question 17

The person who has trouble listening to someone much older or younger has a SEMANTIC barrier to overcome.

Question 18

As a manager,if you find that you are always "putting out fires," then YOUR EMPLOYEES are not listening well enough.

Question 19

In the SENSING stage,listeners select or ignore one or more stimuli from the multitude of stimuli that bombard us continually.

Question 20

Recent research revealed that 80% of executives rank listening as the SECOND most important workplace skill.

Question 21

List and briefly explain four of ten "bad listening habits."

Question 22

A listener observes that the speaker is relying heavily on her notes and seems tense.He concludes that the speaker doesn't know her topic.The listener is engaged in which listening stage?

A) sensing
B) evaluating
C) interpreting
D) responding

Question 23

Virtual team members need to be aware of global listening tips such as

A) avoid humor because it doesn't translate well.
B) avoid making personal inquiries and including personal data.
C) understand the differences between high and low context cultures.
D) concentrate more on persuasion than on gathering and sharing information.

Question 24

One guideline to follow in working with a supervisor is to listen to _________ your boss.

A) criticize
B) know
C) trick
D) advise

Question 25

Effective listening

A) requires very little effort for success.
B) is something we were born knowing.
C) is easier for men than for women.
D) enable better decisions in emergency situations.

Question 26

In which stage do listeners decode the speaker's message into its understandable parts?

A) sensing
B) evaluating
C) interpreting
D) responding

Question 27

Select one of the "bad listening habits" that you feel pertains especially to you and your listening behavior.Give a personal example to illustrate some of the problems associated with this bad listening habit and explain how the habit can be changed.

Question 28

Discuss the evaluating stage of listeninig,focusing on judgements listeners make in this staet and personal factors that might affect their judgements.

Question 29

Semantic barriers occur in which listening stage?

A) sensing
B) interpreting
C) evaluating
D) responding

Question 30

Which of the following statements is true for improving your listening?

A) Listen for the facts.
B) Continually summarize the speaker's points by repeating the keywords in your mind.
C) Associate what is said to past policies and procedures.
D) Wait three hours to review your notes from listening to make sure it is set.

Question 31

Considering gender differences in the workplace,research finds that

A) women listeners typically view communication a competitive tool.
B) women tend to interrupt more often.
C) women are better at interpreting nonverbal cues used by others.
D) women are more likely to ask questions.

Question 32

During a presentation,a listener becomes aware of a conversation behind her when someone says something that sounds like her name.Her shifting attention to the conversation is an example of what stage of listening?

A) sensing
B) evaluating
C) interpreting
D) responding

Question 33

A manager from a Fortune 500 company was listening to a guest speaker at the company's annual retreat.The manager found himself missing some of the key points due to the accent the speaker had.Which of the following poor listening habits was the manager guilty of?

A) Pretending to listen
B) Listening only for facts
C) Criticizing the speaker's delivery
D) Calling the topic boring

Question 34

Which of the following is a suggestion for improving your relationship with your coworkers?

A) Limit your use of humor.
B) Develop the expertise your co-workers value.
C) Do not be too specific in explaining ideas.
D) Learn to tolerate ambiguity.

Question 35

One day the boss gives you detailed instructions on a new assignment.Later you realize you missed part of the information when the secretary interrupted with a question.Which of the following barriers to listening was the problem?

A) personal
B) psychological
C) semantic
D) physical

Question 36

All of the following are causes of poor listening except:

A) personal barriers.
B) gender barriers.
C) semantic barriers.
D) nonverbal barriers.

Question 37

Briefly discuss the importance of listening to customers in order to have a well-run company.

Question 38

Briefly discuss the four generations present in today's workplace,including some of the in communicating with multi-generational audiences.

Question 39

When LeMessurier was asked by a student if the placement of the columns in the Citigroup tower were correct,his reply was they were exactly correct to "resist what sailors called

A) back splice wind…"
B) admiralty law…"
C) quartering winds…"
D) wind word dynamics…"

Question 40

What is "semantic" barriers to effective listening? Give an example to illustrate your answer.

Question 41

What are the differences between low context and high context cultures and why was this concept included in the global listening tips?

Question 42

List and briefly discuss at least three signs of poor listening.

Question 43

If you were in LeMessurier's position,how would you handle the information? What steps would you take?

Question 44

Why is it important to know the similarities and differences in the way men and women communicate? Compare and contrast the gender behaviors according to the research presented.