Deck 6: Overcoming Obstacles to Communication in the Electronic Age

Question 1

When giving instructions,the text recommends using an acronym such as

A) the North Atlantic Treaty Organization as NATO.
B) the first step..., the second step..., and so on.
C) that today's task is identical to yesterday's task except for one additional step.
D) the letters used to represent each comer of a square.
E) all of the above.

Answer 1

A

Question 2

The use of both personal and corporate blogs is a high growth area in communication technology.

Answer 2

True

Question 3

Which of the following statements is true of trait anxiety?

A) Basically, all speakers experience trait anxiety.
B) Careful preparation and practice is a successful method of managing trait anxiety.
C) Trait anxiety is easier than other types of anxiety to overcome.
D) Positive imagery is a successful method of managing trait anxiety.

Answer 3

D

Question 4

One of the surest obstacles to effective communication is EXCESSIVE preparation.

Question 5

VIDEOCONFERENCING is used by multiple-location companies to communicate with their employees for training,for business updates,and to keep them from feeling isolated.

Question 6

Of all Internet activities,SOCIAL MEDIA is number one in popularity.

Question 7

People seem to learn more easily when they can COMPARE OR CONTRAST a new task with an old one.

Question 8

SITUATIONAL ANXIETY is also known as communication apprehension.

Question 9

"PERPENDICULAR" and "TANGENT" are examples of specific terms that effective communicators would use to clarify their instructions.

Question 10

First impressions are very important and one way to be received favorably is to impress people with your VOCABULARY,particularly when you are giving instructions.

Question 11

People who experience high anxiety are LESS LIKELY to be promoted to supervisory positions.

Question 12

SITUATIONAL ANXIETY refers to anxiety caused by factors present in a specific situation.

Question 13

Participation is LESS ORGANIZED with videoconferencing than face to face meetings.

Question 14

INFERENCE-OBSERVATION CONFUSION occurs when a person fails to distinguish between what was actually observed firsthand and what was only inferred.

Question 15

Which of the following statements is not true about people who experience a high level of communication anxiety?

A) They are perceived as less competent.
B) They are less likely to be offered an interview.
C) Their status and pay is no different than that of less anxious people.
D) They experience less job satisfaction.

Question 16

Whether a behavior is considered sexual harassment depends on the INTENTIONS of the HARASSER.

Question 17

After nine months of getting the run-around by officials at United Airlines for breaking his guitar,Dave Carroll used technology successfully to retaliate.

Question 18

Which of the following is the best way to control situational anxiety?

A) Mentally think through your speech on the way to the room where you will give it.
B) Pretend that the anxiety does not exist.
C) Discreetly partake of a small portion of vodka or rum.
D) Prepare and practice your presentation carefully.

Question 19

BYPASSING can occur because people use different words but actually mean the same thing.

Question 20

A recent study of telecommuters found that workers communicate just as well in VIRTUAL environments as they do in the traditional office.

Question 21

Select any two of the obstacles included in Chabter 6 and include the following information on each: 1)Briefly explain the obstacle,(2)tell why it is considered an obstacle to communication,and (3)give at least one example of the obstacle.

Question 22

The reasonable person rule is used in courts in determining

A) unlawful interview questions.
B) sexual harassment cases.
C) plagiarism cases.
D) free speech on blogs.

Question 23

Explain the use of the "reasonable person rule" as it applies to sexual harrassment cases.

Question 24

If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety anxiety? Be specific.

Question 25

In response to a query about Sharon,her manager replied with an email stating,"Sharon is a good employee." He meant this as a positive endorsement of Sharon,but the inquirer decoded "good" to mean that Sharon was just a mediocre employee.In this instance

A) quid pro quo has occurred.
B) the manager used the wrong sensory channel to convey the message.
C) cognitive structuring has occurred.
D) bypassing has occurred.

Question 26

What is an example of sign posts in giving instructions? Give examples for three different types of sign posts.

Question 27

Which of the following is NOT true about videoconferences?

A) Videoconferencing results in the show of less emotion and less conflict during meetings.
B) Status differences are less noticeable in a videoconference.
C) Videoconferences cause a high level of participant anxiety.
D) Videoconference meetings are shorter than face-to-face meetings.

Question 28

Dave Carroll posted "United Breaks Guitars" on YouTube and within six days more than ____viewers had listened to the video.

A) 1 million
B) 400,000
C) 2.4 million
D) 1.8 million

Question 29

Which of the following is an anxiety reduction technique?

A) skills training
B) systematic sensitization
C) affective restructuring
D) positive visualization

Question 30

Although all of the following are important,which one should be the first step when giving instructions?

A) Begin with simple, easy-to-understand words.
B) Begin with simple comparisons.
C) Begin with an overall picture.
D) Begin with specific explanations.

Question 31

Which of the following is NOT an advantage of using Instant Messaging?

A) increased access to information
B) access to detailed records
C) avoiding playing phone tag
D) communicating with several people at once

Question 32

Discuss the positive and negative aspects of email,instant messages,and blogs in the workplace.

Question 33

The following are valid reasons for a company to develop a blog except

A) blogs are better than one-way communication.
B) blogs are a way to provide information about new products and ideas.
C) blogs are currently viewed as a major marketing tool by many Fortune 500 companies.
D) blogs help companies to deal with "blog swarm" by affording quick responses.

Question 34

List and briefly discuss three test suggestions for controlling situational anxiety.Which works best for you? Be specific.

Question 35

Suppose you are in charge of deciding whether to start using the videoconferencing rather than face-to-face meetings.What aspects (positives and negatives)will you need to consider in order to make a wise decision.

Question 36

When giving instructions,one should remember to

A) avoid repetition.
B) use jargon and technical terms to make the instructions clear.
C) use a minimum number of words
D) all of the above.

Question 37

Explain why jumping to conclusions is an obstacle to communication and give an example to illustrate your answer.

Question 38

Systematic desensitization involves:

A) learning to relax using deep muscle relaxation and breathing.
B) identifying irrational self-talk that produces speaker anxiety.
C) developing alternative coping statements.
D) identifying reasonable speaking goals.

Question 39

Which of the following is NOT true about email?

A) Email messages are not private.
B) Email messages do not require careful choice of words.
C) Email messages may live for up to 5 years in someone's computer memory.
D) Email enhances creativity.

Question 40

Which of the following is NOT a circumstance of sexual harassment occurring?

A) The victim must be of the opposite sex.
B) The harasser's conduct must be unwelcome.
C) Unlawful sexual harassment may occur without economic injury.
D) The harasser can be the victim's co-worker.

Question 41

Briefly discuss two technologies that have greatly changed how we communicate.Include tips for communicating with each.

Question 42

Reflect on an unresolved situation with a company you have had a negative experience.How could you use technology to resolve the situation