Deck 19: Managing Production and Operations

Question 1

Businesses are constantly trying to find better ways to please customers.

Answer 1

True

Question 2

Spending large amounts of money on new product research leads to successful new products.

Answer 2

False

Question 3

The first step in product development is designing a new or improved product.

Answer 3

False

Question 4

A company's customers are a very good source of new product ideas.

Question 5

A consumer panel consists of people who have bought or are likely to buy a company's products and who offer opinions about a product or service.

Question 6

Salespeople should be careful to avoid asking customers about their likes and dislikes.

Question 7

Applied research is research done without a specific product in mind.

Question 8

Pure research studies existing product problems or possible design improvements for current products.

Question 9

All of the major units in a business-including production, finance, human resources, and marketing-should be involved in planning a new product.

Question 10

Manufacturing is a special form of production in which raw and semifinished materials are processed, assembled, or converted into finished products.

Question 11

A custom manufacturer works with a customer to develop a unique product.

Question 12

Companies that process raw materials such as iron ore and crude oil to make them more usable are involved in mass production.

Question 13

A major change in assembly-line operations today is that workers are more specialized rather than being trained to perform many activities.

Question 14

A manufacturing business often tries to locate as close as possible to the customers being served.

Question 15

Two important factors to consider in developing a factory layout are efficiency and safety.

Question 16

Production scheduling is identifying the steps required in a manufacturing process, the time required to complete each step, and the sequence of the steps.

Question 17

Service businesses are the fastest-growing segment of our society.

Question 18

Services are activities of value that result in the ownership of a tangible product.

Question 19

People who purchase services are also purchasing the availability and skill of the person performing the service.

Question 20

The quality management ideas of W.Edwards Deming have improved the competitiveness of U.S.businesses.

Question 21

Product development includes which of the following?

A) Creating new products
B) Changing old products
C) Making improvements to existing products
D) All of the responses

Question 22

Which step is not part of product design?

A) Building and testing models of the product
B) Conducting product research
C) Determining resources necessary to produce large quantities of the product
D) Determining production costs and comparing them to the product's price

Question 23

The two types of product research are

A) marketing and motivational
B) pure and speculative
C) pure and applied
D) manufacturing and marketing

Question 24

Ideas for new products can come from

A) customers
B) salespeople
C) researchers
D) all of the responses

Question 25

Manufacturing is a special form of

A) marketing
B) research
C) service creation
D) production

Question 26

The use of an assembly line is an example of

A) custom manufacturing
B) mass production
C) continuous processing
D) intermittent manufacturing

Question 27

Buildings, bridges, and computer software are produced by what type of manufacturing?

A) Custom manufacturing
B) Mass production
C) Continuous processing
D) Intermittent processing

Question 28

Which of the following is an important labor supply factor when determining where to locate a manufacturing company?

A) Supply of workers
B) Cost of labor
C) Training needed and available
D) All of the responses

Question 29

What laws are used to identify where specific types of businesses can locate?

A) Environmental regulations
B) Zoning laws
C) Tax laws
D) Resource restrictions

Question 30

Determining the types of jobs that are required for each part of the production process and the number of people needed for each job is

A) inventory management
B) human resources planning
C) production scheduling
D) none of the responses

Question 31

For quality management to succeed, the company must believe that

A) all employees are responsible for quality
B) no defects are acceptable
C) both a and b
D) none of the above

Question 32

The national award created by Congress to encourage American companies to improve quality is known as the

A) W.Edwards Deming Award
B) Congressional Medal of Honor Award
C) Free Enterprise Award
D) Malcolm Baldrige National Quality Award

Question 33

A computer application known as CAD is used to

A) manage new product research
B) design and test products
C) design and manage all manufacturing systems
D) coordinate marketing activities

Question 34

Computer-integrated manufacturing is used to

A) manage new product research
B) design and test products
C) design and manage all manufacturing systems
D) coordinate marketing activities

Question 35

The world's leading service economy is

A) India
B) Japan
C) China
D) the United States

Question 36

The ability of employees to convey trust and confidence to customers is a measure of service quality known as

A) reliability
B) availability
C) assurance
D) empathy

Question 37

Which of the following is not a characteristic of a service?

A) It is intangible.
B) It cannot be separated from the person or business supplying it.
C) It cannot be stored until needed.
D) It has consistent quality no matter who delivers it.

Question 38

Trading in the stock market using the Internet is an example of service

A) form
B) availability
C) quality
D) timing

Question 39

Increasing the number of buses after a Saturday home football game is an example of

A) matching supply and demand
B) increasing production
C) maintaining quality to meet customer needs
D) a poor business decision

Question 40

Franchised service businesses allow a service to

A) be provided in a variety of locations
B) maintain a consistent image
C) maintain a consistent level of quality
D) all of the responses

Question 41

Match each item with the correct statement below.

-Using short production runs to make predetermined quantities of products.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 42

Match each item with the correct statement below.

-Product research done without a specific product in mind.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 43

Match each item with the correct statement below.

-TQM principle that focuses on continuous improvements by measuring repeatable processes.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 44

Match each item with the correct statement below.

-Designing and building a unique product for a specific purchaser.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 45

Match each item with the correct statement below.

-Identifying the steps, time to complete each step, and step sequence in a manufacturing process.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 46

Match each item with the correct statement below.

-Process of producing large numbers of identical products.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 47

Match each item with the correct statement below.

-Caring and attention a business gives to its customers.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 48

Match each item with the correct statement below.

-Product research on existing product problems or design improvements.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 49

Match each item with the correct statement below.

-TQM principle that links product users to product improvements.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles

Question 50

Match each item with the correct statement below.

-Appearance of facilities, equipment, personnel, and promotional material.

A)applied research
B)continuous processing
C)custom manufacturing
D)Empathy
E)human resource planning
F)intermittent processing
G)inventory management
H)kaizen
I)kansei
J)mass production
K)production scheduling
L)pure research
M)Tangibles