Deck 2: Management, Supervision, and Decision Making

Question 1

Good supervisors are able to show employees the importance of company goals.

Answer 1

True

Question 2

When an employee is not performing work correctly, the supervisor should take over to make sure it is done well.

Answer 2

False

Question 3

A problem can be considered solved once a solution has been chosen and implemented.

Answer 3

False

Question 4

Management scientists have studied successful managers to determine what makes them different from those who were not successful.

Question 5

Listening is an important communication skill for supervisors.

Question 6

The most important resource available to managers is the company's employees.

Question 7

Helping employees determine how to use their time effectively is a component of time management for supervisors.

Question 8

When deciding how to get work accomplished, the first step for managers is to develop a budget.

Question 9

The effectiveness of a supervisor's job is determined by three factors: the quality of employees' work, the employees' job satisfaction level, and the efficient use of resources.

Question 10

The first step in effective problem solving is to identify the symptoms.

Question 11

In attempting to solve a problem, a manager should always analyze more than one possible solution.

Question 12

Talking with and observing the work of experienced supervisors is a way to improve management skills.

Question 13

Although they were once common, formal training programs for supervisors are rare.

Question 14

Most supervisors have extensive management training

Question 15

Moving from the role of coworker to the role of boss is an easy change

Question 16

Effective managers demonstrate commitment to the continued success of the organization.

Question 17

Marketing research and product development research are two common areas of business research study.

Question 18

Planning for a business should be based exclusively on past experience.

Question 19

Managers should strive for consistency and objectivity in their work.

Question 20

Supervisors can complete informal evaluations of employee performance but should not be responsible for formal evaluations.

Question 21

In which role are managers acting when they represent their organization and maintain effective relationships with others?

A) relationship builders
B) communicators
C) middle managers
D) decision makers

Question 22

If companies spend much time correcting errors and redoing work, it is likely that the supervisors are not effective at

A) communication
B) evaluation
C) quality control
D) time management

Question 23

Effective managers

A) should never have a need to consult with their employees or other managers
B) usually act in their own self-interests rather than those of their employees
C) always put employee needs ahead of the goals and work processes of the organization
D) take responsibility for developing and implementing plans to achieve organizational goals

Question 24

Decisions about the daily operations of a specific unit in a business are the responsibility of

A) top level of management
B) middle management
C) supervisors
D) employees

Question 25

A sign or indication that something appears to be a problem is

A) an alternative
B) a symptom
C) a solution
D) a problem-solving process

Question 26

A computer-based system that stores, organizes, and provides information about a business is a

A) database management network
B) decision-making matrix
C) SWOT analysis
D) management information system

Question 27

Studies on topics such as the supply and demand of labor and employee motivation would most likely be examples of

A) human resource studies
B) product development research
C) marketing research
D) what-if analysis

Question 28

The final step in the problem-solving process is to

A) analyze the solutions
B) evaluate the decision
C) identify the problem
D) select the best solution

Question 29

Regular formal and informal performance reviews can reveal an employee's

A) bad habits
B) potential for advancement
C) strengths and weaknesses
D) training needs

Question 30

Once a problem has been identified, a manager should

A) solve it
B) gather relevant information
C) make a decision
D) analyze the problem

Question 31

Successful managers are

A) communicators
B) decision makers
C) relationship builders
D) all of the responses

Question 32

Which term is used to identify the tasks to be done, employees assigned to the work, and the time frame for completion of each task?

A) work calendar
B) work flowchart
C) work outline
D) work schedule

Question 33

If a supervisor spends a little time helping an employee improve his or her work procedures, that employee will most likely

A) move into management
B) resent the supervisor
C) value the support
D) become less productive

Question 34

Which of the following is not one of the common responsibilities of supervisors?

A) Communicate goals and directions to employees.
B) Encourage employees to do their best work.
C) Keep employee complaints and concerns from top management to prevent problems.
D) Control costs and use resources efficiently.

Question 35

Which of the following is an example of an organizing activity?

A) monitoring employees' work
B) dividing employees into work teams
C) creating an operating budget
D) enrolling in management courses

Question 36

Managers use information systems to reduce the amount of time spent

A) communicating with employees
B) in training
C) on controlling activities
D) using a computer

Question 37

An effective way to test one or more solutions is to

A) ask employees to identify the problem
B) choose the least expensive solution
C) conduct an experiment
D) wait to see if the problem disappears

Question 38

An experienced manager who meets regularly with a new manager to provide feedback and advice is called a

A) work coach
B) middle manager
C) supervisor
D) team leader

Question 39

Studying and evaluating the results of a solution is part of

A) the controlling function for managers
B) the problem-solving process
C) the process in determining whether changes are needed
D) all of the responses

Question 40

When solving a problem, what needs to be done after the best solution has been selected and implemented?

A) analyze the other possible solutions
B) look for a new challenge
C) study the results and make necessary changes
D) write a report

Question 41

Matching

-A common set of activities that make up an important part of a manager's job.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 42

Matching

-A computer-based system that stores, organizes, and provides information about a business.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 43

Matching

-A difficult situation requiring a solution

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 44

Matching

-A procedure that evaluates the work and accomplishment of an employee and provides feedback on performance.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 45

Matching

-A sign or indication of something that appears to be the problem.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 46

Matching

-A systematic way to explore the consequences of specific choices using computer software.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 47

Matching

-Managing work schedules to achieve maximum productivity.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 48

Matching

-An experienced manager who meets regularly with a new manager to provide feedback and advice.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 49

Matching

-The fundamental guidelines for the decisions and actions of managers.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules

Question 50

Matching

-The process of making sure work meets acceptable standards.

A) contingency plan
B) executive summary
C) management information system
D) management principles
E)management role
F)performance review
G)problem
H)quality control
I)subordinate
J)symptom
K)time management
L)what-if analysis
M)work coach
N)work schedules