Question 1

Knowledge can be defined as:&#10;A) facts&#10;B) explicit information&#10;C) data in context&#10;D) figures&#10;E) none of the above

Accepted Answer

none of the above&#10;

Question 2

Knowledge management refers to:&#10;A) scanning an organisation's external environment&#10;B) management of employee expertise and experience to improve business performance&#10;C) assessing the performance of IT services&#10;D) analysing and controlling the financial effectiveness of a company&#10;E) none of the above

Accepted Answer

Knowledge management focuses on capturing, organizing, and using employee expertise and experience to enhance business performance.

Question 3

Which of the following should be used as a knowledge audit tool to capture large volumes of data?&#10;A) Questionnaire&#10;B) Narrative&#10;C) Focus group&#10;D) Interview&#10;E) None of the above

Accepted Answer

Questionnaires are effective tools for capturing large volumes of data from many respondents in a structured manner, allowing for efficient analysis and comparison of information.

Question 4

IBM's ASHEN method should be used related to which part of the knowledge strategy process?&#10;A) Objectives&#10;B) Knowledge audit&#10;C) ICT strategy&#10;D) Rewards and incentives&#10;E) None of the above

Accepted Answer

The ASHEN method is used in the knowledge audit process to identify and categorize knowledge assets within an organization.

Question 5

The key feature of a codification knowledge management strategy is:&#10;A) mentoring&#10;B) rewards for sharing&#10;C) moderate investment in IT&#10;D) high investment in IT&#10;E) none of the above

Accepted Answer

The key feature of a codification knowledge management strategy is a high investment in IT. This approach focuses on documenting and storing knowledge in databases, making it easily accessible and reusable across the organization.

Question 6

Firms that are oriented towards exploiting internal knowledge are said to be adopting which knowledge management strategy?&#10;A) Attacking&#10;B) Passive&#10;C) Aggressive&#10;D) Conservative&#10;E) None of the above

Accepted Answer

The answer of Firms that are oriented towards exploiting internal...

Question 7

What philosophy does the behavioral/organizational school of knowledge management have?&#10;A) Collaboration&#10;B) Codification&#10;C) Connectivity&#10;D) Capability&#10;E) All of the above

Accepted Answer

The behavioral/organizational school of knowledge management emphasizes collaboration as it focuses on the social and cultural aspects of knowledge sharing within organizations.

Question 8

Where in organizations should Communities of practice operate?&#10;A) Departments&#10;B) Geographical units&#10;C) Senior management groups&#10;D) None of the above

Accepted Answer

Communities of practice are informal groups that can operate across various parts of an organization, not limited to specific departments, geographical units, or senior management groups. They are formed based on shared interests or expertise, rather than organizational structure.

Question 9

Knowledge stewarding communities:&#10;A) help employees solve problems&#10;B) work on formal work projects&#10;C) disseminate best practice&#10;D) try out new ideas&#10;E) none of the above

Accepted Answer

The answer of Knowledge stewarding communities:&#10;A) help employees solve problems&#10;B)...

Question 10

The final stage of intranet evolution will be:&#10;A) collaborative work space&#10;B) static workspace&#10;C) dynamic workspace&#10;D) none of the above

Accepted Answer

The final stage of intranet evolution is aimed at becoming a collaborative workspace, where tools and platforms enable employees to work together seamlessly, regardless of their physical location. This evolution reflects the growing need for teamwork and collaboration in modern work environments.

Deck 5: Knowledgement Management Strategy