Deck 5: Control Processes, Systems, Ethics and Social Responsibility

Question 1

Living up to the "letter of the law" is a sufficient guarantee that a person's actions are truly ethical.

Answer 1

False

Question 2

The concept of distributive justice concerns the degree to which outcomes are allocated without regard to ethnicity, race, gender, age, or other individual differences criteria.

Answer 2

True

Question 3

"It's not really illegal," "it's in everyone's best interests," "no one will ever know about it," and "the organization will protect me" are four common rationalizations for unethical conduct.

Answer 3

True

Question 4

Ethics training is a structured program that is designed to help people understand ethical aspects of decision-making and to incorporate high ethical standards into daily behaviour.

Question 5

A firm is meeting its economic responsibility when it earns a profit by providing goods and services that are desired by customers.

Question 6

The obstructionist, defensive, accommodative, and proactive strategies reflect different degrees of commitment by organizations to the economic, legal, ethical, and discretionary criteria for evaluating social performance.

Question 7

A balance scorecard measures organizational performance in the financial, customer service, and innovation areas.

Question 8

Manufacturing excellence, design productivity, new product introduction, and cycle times are all part of customer satisfaction.

Question 9

A(n) ___ is a structured review of lessons learned and results accomplished on a completed project.

A) post-dated assessment
B) after-action review
C) learning organization critique
D) structured project analysis
E) action planning assessment

Question 10

A ___ tallies organizational performance in the financial, customer service, internal process, innovation and learning, and sustainability areas.

A) project management
B) customer satisfaction survey
C) sustainability project
D) balance scorecard
E) measurement survey

Question 11

Ways to measure financial performance are

A) cash flow, market share growth, and return on equity.
B) cycle times, engineering efficiency, and new product time.
C) technology leadership and time to market.
D) social return on investment and waste audits.
E) product life cycle and energy audits.