Deck 18: On-The-Job Speaking

Question 1

Which of the following skills is most often mentioned by potential employers as crucial?

A) the ability to apply mathematical concepts
B) the ability to construct and use databases
C) the ability to listen, speak and write
D) the ability to utilize social media

Answer 1

the ability to listen, speak and write

Question 2

Which of the following is NOT a common outcome of being a good public speaker in the workplace?

A) It helps convey your professional knowledge.
B) It can improve the overall effectiveness of your organization.
C) It can develop your skills as a team player.
D) It can cause professional jealousy.

Answer 2

It can cause professional jealousy.

Question 3

The four most common forms of on-the-job communication are meetings, interviews, reviews, and

A) business presentations.
B) company parties..
C) teleconferences.
D) brainstorming sessions.

Answer 3

business presentations.

Question 4

Most business presentations consist of

A) award presentations or acceptances.
B) introductions.
C) after-dinner speeches.
D) reports or recommendations.

Question 5

Oral reports which take place in a business setting are a type of

A) special occasion speaking.
B) informative speaking.
C) commemorative speaking.
D) persuasive speaking.

Question 6

Cory must announce preliminary market research findings during a staff meeting tomorrow. What kind of speech will Cory be giving?

A) an oral report
B) a persuasive appeal
C) a recommendation
D) a review

Question 7

Speeches of recommendation are generally types of

A) special occasion speaking.
B) informative speaking.
C) commemorative speaking.
D) persuasive speaking.

Question 8

Kris is asking the committee to adopt his proposal for a new vacation policy. Kris' speech is an example of

A) a report.
B) research.
C) a recommendation.
D) a review.

Question 9

A(n)______________ is a form of informative speaking designed to present business-related information to others.

A) oral report
B) interview
C) introduction
D) tribute

Question 10

Joel is meeting with a new client to promote the accounting services his company provides. What kind of a presentation is this?

A) a report
B) an introduction
C) a recommendation
D) an interview

Question 11

General topics for oral reports include all of the following EXCEPT

A) announcing findings.
B) celebrating an accomplishment.
C) introducing new information, products, or purchases.
D) accounting for resource usage.

Question 12

______________are proposals arguing for a belief or course of action.

A) Interviews
B) Meetings
C) Recommendations
D) Reviews

Question 13

______________are a form of on-the-job persuasion.

A) Oral reports
B) Interviews
C) Briefings
D) Recommendations

Question 14

Lillian gave a speech updating the members of her department on the changes to the curriculum. This is an example of a(n)

A) oral report.
B) recommendation.
C) review.
D) interview.

Question 15

Trevor gave a speech asking his managers to adopt his plan for outsourcing housekeeping services. This is an example of a(n)

A) oral report.
B) recommendation.
C) introduction.
D) briefing.

Question 16

Which of the following is NOT commonly asked of the audience in a recommendation speech?

A) to approve of your proposal
B) to adopt your ideas or solutions
C) to account for resource usage
D) to buy your product or services

Question 17

Which of the following is NOT true about business presentations and analyzing your audience?

A) You should focus on who will attend such as the president or the client.
B) Audience analysis is not important to this type of speaking.
C) You should try to discover the knowledge level of your audience.
D) You should try to anticipate the questions or concerns your audience will have.

Question 18

To inform the sales staff about new product specifications" is an example of a(n)

A) central idea.
B) general purpose
C) thesis statement
D) specific purpose.

Question 19

The Technology Help Desk has seen a significant increase in efficiency over the last 12 months" is an example of a(n)

A) general purpose.
B) objective.
C) central idea.
D) specific purpose.

Question 20

What must be included in the specific purpose statement for a speech of recommendation?

A) general purpose, audience and objective
B) general purpose, audience and central idea
C) objective and general purpose
D) central idea and audience

Question 21

Which of the following is NOT true about researching for a business report or recommendation?

A) The key for on-the-job research is to start early.
B) The research process is identical to that of informative and persuasive speeches.
C) You should research recent issues that could positively or negatively affect your recommendation.
D) Research and prepare a rebuttal to any objections posed by the audience.

Question 22

Which of the following statements most accurately reflects the ethical considerations for making business recommendations?

A) Use the same ethical standards as in persuasive speaking.
B) Information sources do not require citations.
C) Put the company's needs before that of the audience.
D) Omit information that takes away from your recommendation.

Question 23

Which organizational strategy is least likely to be used for reports?

A) comparative
B) topical
C) chronological
D) spatial

Question 24

What organizational strategy is used in the following: "The lab's budget from the past three years, current year, and the projections for the next three years demonstrates effective resource allocation."

A) causal
B) comparative
C) spatial
D) chronological

Question 25

What organizational strategy is used in the following: "Compensation for sales positions falls into three categories: base salary, benefits and performance bonuses."

A) causal
B) problem-solution
C) topical
D) comparative

Question 26

What organizational strategy is used in the following: "The new conveyer system is most efficient during the creation, the assembly, and the packaging sectors."

A) topical
B) spatial
C) comparative
D) problem-solution

Question 27

Which organizational strategy is appropriate for recommendations?

A) chronological
B) spatial
C) comparative
D) topical

Question 28

Which strategy is used in the following: "Our current inventory tracking software is better than TrackWright's"?

A) chronological
B) spatial
C) comparative
D) Monroe's motivated sequence

Question 29

Which organizational strategy would work especially well for a sales presentation?

A) topical
B) Monroe's motivated sequence
C) spatial
D) chronological

Question 30

Which of the following is NOT true about presenting your on-the-job speech?

A) You should use informal language to put the audience at ease.
B) You should make good eye contact, particularly with key individuals.
C) You will usually speak extemporaneously.
D) Your language should be appropriate to you, your audience, and the occasion.

Question 31

Liam plans to use a PowerPoint presentation during his marketing report. Which guideline should Liam follow in order to ensure his success?

A) write his speech verbatim on the PowerPoint slides
B) wait until he is done speaking to use his presentation aid
C) avoid Web sites as part of his presentation
D) create handouts or paper copies of his slide presentation

Question 32

As an engaged audience member in a business presentation, you should listen

A) skeptically.
B) critically.
C) judgmentally.
D) defensively.

Question 33

Which of the following is NOT a guideline for leading a meeting?

A) Keep control of the meeting.
B) Set beginning and ending times and share them with participants in advance.
C) Arrive a few minutes early and chat with participants.
D) Finish covering your agenda even if the meeting goes over time.

Question 34

When leading a meeting, you should keep in mind that

A) agendas are a waste of time.
B) meetings should start and end on time.
C) you should arrive last to display authority.
D) keeping the door ajar signals transparency.

Question 35

Which of the following is a responsibility of meeting participants?

A) creating the agenda
B) making introductions
C) asking questions
D) leaving early if you have more pressing tasks

Question 36

Which of the following is a legal interview question?

A) Where do you go to church?
B) Can you lift 50 pounds?
C) Are you a member of the Rotary Club?
D) How many children do you have?

Question 37

Which of the following is an illegal interview question?

A) Can you use an electronic cash register?
B) How many years have you worked in sales?
C) Where in the city do you live?
D) Are you available to work second shift?

Question 38

When interviewing a job candidate, the interviewer should take care to observe

A) the candidate's age.
B) the candidate's energy and enthusiasm.
C) the candidate's mode of transportation.
D) the candidate's socioeconomic status.

Question 39

The first step in getting the job interview is

A) preparing an introductory statement.
B) practicing your interviewing skills.
C) creating and filling out the Applied package.
D) researching the best companies to work for.

Question 40

When giving a review, the reviewer should

A) avoid suggestions for improvement.
B) focus strictly on areas of greatest concern.
C) strike a formal tone to indicate seriousness.
D) start with what the employee is doing well.

Question 41

Practicing good public speaking skills helps you become a more promotable employee.

Question 42

Being audience centered is not important in on-the-job speaking.

Question 43

Oral reports are designed to argue for a belief or course of action.

Question 44

Recommendations are a form of on-the-job persuasion.

Question 45

"To persuade the board of directors to invest in new software to track accounting transactions" is an example of a central idea.

Question 46

The research process for a business recommendation or report often involves using in-house resources.

Question 47

The majority of workplace presentations are longer than 20minutes.

Question 48

Monroe's motivated sequence is a common organizationalstrategy for a business report.

Question 49

Business presentations should include links and have an introduction, body, and conclusion.

Question 50

In a business setting, speakers should avoid the use ofcolloquialisms, acronyms and abbreviations.

Question 51

An agenda is a written document outlining the meeting's goal and what will be covered during the meeting, item by item.

Question 52

It is recommended to have an agenda for every business meeting, even if it is an informal one.

Question 53

Meeting participants share the responsibility of using time wisely with meeting leaders.

Question 54

It is legal to ask about someone's citizenship during a job interview.

Question 55

An effective performance review recognizes accomplishments and identifies areas that need improvement.

Question 56

______________are forms of informative speaking designed to present business-related information to others.

Question 57

A speech updating coworkers on the progress of a project is considered a ______________ .

Question 58

______________are proposals arguing for a belief or course of action in the workplace.

Question 59

"To inform the managers about potential cost-cutting measures in the mailroom" is an example of a______________ .

Question 60

Collecting pertinent information from peers or asking for data from other departments or vendors for a business presentation is an example of______________ .

Question 61

The chronological, topical, and spatial strategies are most commonly used in______________ .

Question 62

The statement, "Our current inventory tracking software isbetter than TrackWright's," is using the ______________strategy.

Question 63

The______________ organizational strategy is well-suited for sales presentations.

Question 64

The statement, "Enrollment grew slowly over the last few years, rose sharply this past fall and will continue to rise over the next five years" is using the______________ strategy.

Question 65

Most often you will give business presentations using the______________delivery method.

Question 66

A(n)______________ is a written document outlining the meeting's goal and what will happen during the meeting, item by item.

Question 67

As an interviewer, you should allow ______________ minutes for each interview.

Question 68

Joanie was asked about her marital status and children during a job interview for a position requiring significant overtime. This is an example of a(n) ______________ interview question.

Question 69

______________ are part of a process to assess and discuss employee work performance.

Question 70

What is one benefit of effective public speaking in the workplace?

Question 71

Describe appropriate ethical guidelines to follow when speaking in the workplace. (Briefly list at least three.)

Question 72

What is the primary purpose of reports?

Question 73

What is the primary purpose of recommendations?

Question 74

Write a specific purpose for a business report.

Question 75

Write a specific purpose for a recommendation.

Question 76

Write a central idea for a business report.

Question 77

Write a central idea for a recommendation.

Question 78

How does researching a business presentation compare with researching informative and persuasive speeches?

Question 79

What ethical guidelines should you follow when conducting research for a recommendation?

Question 80

Write a central idea for a report, using the topical strategy.