Deck 12: Integrating Forward: Meeting Demand and Managing Customers

Question 1

To be short of product on hand causing your customers to shop elsewhere or having too much product on hand causing high costs of inventory are examples of failures in:

A) Value-added services
B) Relationships and experiences
C) Third-party logistics
D) Conformance to requirements

Answer 1

Conformance to requirements

Question 2

To be short of product on hand causing your customers to shop elsewhere or having too much product on hand causing high costs of inventory are examples of failures in:

A) Value-added services
B) Relationships and experiences
C) Conformance to requirements
D) Third-party logistics

Answer 2

Conformance to requirements

Question 3

Offering a customer immediate delivery from inventory of a small range of products and slower delivery of a larger range of products is one strategy used to address:

A) Price and brand
B) Relationships and experiences
C) Product selection
D) Order fulfillment

Answer 3

Product selection

Question 4

Offering a customer immediate delivery from inventory of a small range of products and slower delivery of a larger range of products is one strategy used to address:

A) Price and brand
B) Relationships and experiences
C) Order fulfillment
D) Product selection

Question 5

This strategy allows the retailer to combine products from a range of suppliers and to make full-load truck shipments to the stores.

A) Cross-docking
B) Third-party logistics
C) Real-time inventory
D) Retail Distribution Centers

Question 6

This strategy allows the retailer to combine products from a range of suppliers and to make full-load truck shipments to the stores.

A) Third-party logistics
B) Cross-docking
C) Real-time inventory
D) Retail Distribution Centers

Question 7

This strategy involves having regional distribution centers owned by the supplier that maintain inventory and provide it for delivery to customers upon request.

A) Value-added services
B) Private Warehousing
C) Direct Shipment
D) Public Warehouse

Question 8

This strategy involves having regional distribution centers owned by the supplier that maintain inventory and provide it for delivery to customers upon request.

A) Value-added services
B) Direct Shipment
C) Private Warehousing
D) Public Warehouse

Question 9

Back-ordered products or shipment delays are examples of failures in:

A) Real-time inventory
B) Direct Shipment
C) Order fulfillment
D) Cross-docking

Question 10

Back-ordered products or shipment delays are examples of failures in:

A) Real-time inventory
B) Direct Shipment
C) Cross-docking
D) Order fulfillment

Question 11

Inability of customers to obtain information on the status of their orders is an example of failure in:

A) Backend integration
B) Value-added services
C) Third-party logistics
D) Real-time inventory

Question 12

Inability of customers to obtain information on the status of their orders is an example of failure in:

A) Value-added services
B) Backend integration
C) Third-party logistics
D) Real-time inventory

Question 13

Inability of customers to obtain information on product availability is an example of failure in:

A) Backend integration
B) Real-time inventory
C) Private Warehousing
D) Direct Shipment

Question 14

Inability of customers to obtain information on product availability is an example of failure in:

A) Backend integration
B) Private Warehousing
C) Real-time inventory
D) Direct Shipment

Question 15

Involves the compilation of customer feedback information utilizing web-based and e-mail-based tools.

A) CRM
B) SFA
C) B2C
D) CEM

Question 16

Involves the compilation of customer feedback information utilizing web-based and e-mail-based tools.

A) CRM
B) SFA
C) CEM
D) B2C

Question 17

Involves the compilation and integration of information such as customer contact data, sales history, and payment history.

A) CEM
B) NUMMI
C) CRM
D) 3PL

Question 18

Involves the compilation and integration of information such as customer contact data, sales history, and payment history.

A) CEM
B) NUMMI
C) 3PL
D) CRM

Question 19

Employs technologies such as wireless and portable computing to supply customers with the facts and figures they would like throughout the sales process.

A) NUMMI
B) CEM
C) CRM
D) SFA

Question 20

Employs technologies such as wireless and portable computing to supply customers with the facts and figures they would like throughout the sales process.

A) NUMMI
B) CEM
C) SFA
D) CRM