Deck 14: Abusiness Process Reengineering, Enterprise Systems, and Supply Chain Integration

Question 1

Grouping organizational units by processes has several disadvantages when compared to grouping by functions, including:

A) general lack of interaction across individuals who share similar professional backgrounds, educations, or specialized training
B) extra need for coordination and control from above, which tends to result in a more formalized or bureaucratic structure
C) diminish the sense of professional worth of skilled workers and potentially lower overall quality of the work that they perform
D) often parochial-with little more than a narrow perspective on organizational goals or purpose
E) lack built-in objectives that directly relate to organizational goals

Answer 1

general lack of interaction across individuals who share similar professional backgrounds, educations, or specialized training
diminish the sense of professional worth of skilled workers and potentially lower overall quality of the work that they perform

Question 2

The second era of IT management is characterized by:

A) proliferation of PCs
B) close attention paid to return on investment
C) outsourcing of data processing specialties ranging from development to operations and training
D) data entry through batch processes and paper reports
E) networks of powerful servers connected to computational appliances reaching every corner of the enterprise

Answer 2

proliferation of PCs
outsourcing of data processing specialties ranging from development to operations and training

Question 3

Among the top five benefits of enterprise integration is:

A) inventory reduction
B) increase in personnel
C) order management improvements
D) financial and operational cycle time reduction

Answer 3

inventory reduction
order management improvements
financial and operational cycle time reduction

Question 4

What did Microsoft do right in its operating system development and its relationship with IBM

A) negotiated an advantageous licensing agreement with IBM that guaranteed royalties on every IBM PC sold in addition to all compatible machines.
B) developed an operating system called DOS very rapidly for IBM
C) codeveloped an operating system called CP/M with Digital Research and sold it to IBM at an enormous profit.
D) structured a deal with IBM that allowed Microsoft to sell DOS to clone makers.

Question 5

Which of the following is an order-processing role?

A) sales manager
B) product manager
C) sales agent
D) receiving clerk

Question 6

Load balancing activities in client/server systems include:

A) the arrangement of computer systems into clusters
B) the deployment of directory services
C) the use of specialized servers
D) the creation of fault tolerant systems

Question 7

According to the data hierarchy, which of the following is a subset of record?

A) character
B) file
C) column
D) field
E) table

Question 8

Which of the following are maintained in an R/3 system application server?

A) programs
B) work processes
C) messages server
D) master data
E) dispatcher

Question 9

According to Hammer, the principles of business process reengineering include:

A) focus on outcomes over tasks
B) the users of output should not have to prepare the output
C) where you process information doesn't matter
D) empower workers whenever possible

Question 10

Which of the following is considered to be a serious failure or problem with functionally-based or silo organizations?

A) silo organizations focus on process and team over task and individual, thereby discouraging specialization and division of labor.
B) silo organizations lack built-in mechanisms for coordinating process flows that cross boundaries from one functional area to another.
C) employees who work in a silo organization have little sense of the "big picture" of the organization
D) silo organizations place undue emphasis on tracking overall performance.

Question 11

matching

-complex system that supervises transfer of data between end user and database

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 12

matching

-heterogeneous (mix-and-match) platforms

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 13

matching

-day-to-day, frontline processing of routine transactional data

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 14

matching

-work that flows back and forth between functional areas until completed

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 15

matching

-self-describing collection of integrated files

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 16

matching

-packaged business system that allows firm to automate most of its business practices

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 17

matching

-client (end-user) doesn't require exact location of services provided in distributed system

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 18

matching

-a collection of resources that are used to support organizational activities

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 19

matching

-analytic or decision support services that are provided using detailed processing of historical data

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 20

matching

-activities that require multiple inputs at the same time from different functional areas

A) database
B) diversity
C) information technology
D) simultaneous interactions
E) fault tolerance
F) DBMS
G) scalability
H) OLTP
I) ERP
J) reciprocal activity
K) transparency
L) OLAP

Question 21

The process of bringing together previously isolated information systems with the goal of providing a more whole or complete resource is referred to as ___________.

Question 22

An instrument that is used within a company to specify requests for material from vendors is called a(n) ___________.

Question 23

Standardization of ______ is the coordination mechanisms would you be most likely to find in the assembly line of a manufacturing company.

Question 24

A(n) ____________ is a business process that spans multiple areas of the enterprise.

Question 25

A foreign key in one table is a(n) ___________ in another table.

Question 26

A(n) __________ is a configuration of IT resources.

Question 27

Standardization of_______________ is the coordination mechanisms would you be most likely to find in a law firm or accounting firm.

Question 28

An instrument that is used within a company to specify sales of material to customers is called a(n) __________.

Question 29

The predominant strategy of the past decade for delivering services and providing resources in a distributed computing environment is referred to as ____________.

Question 30

The ____________ is an attempt to isolate production system from development, testing, and training systems.

Question 31

labeling:
-

Question 32

labeling:
-

Question 33

Grouping organizational units by process has several advantages over grouping by function including:

A) promotes sense of territorial integrity or ownership on the part of the workers or participants in the processes involved
B) easier add new employees because the scope of their immediate learning is limited to the particular process area
C) economies of scale can be achieved such as having a centralized service or facility that performs better than or could not otherwise be justified in a functional setting
D) sequencing of activities often acts as a built-in mechanism for coordinating work

Question 34

Which of the following are procurement-related roles?

A) A/R manager
B) purchasing agent
C) shipping clerk
D) A/R clerk

Question 35

Among the top five technical motivations for enterprise integration is

A) Y2K
B) homogenous systems
C) poor information quality
D) bad management

Question 36

Load balancing activities in client/server systems include:

A) the arrangement of computer systems into clusters
B) the deployment of directory services
C) the use of specialized servers
D) the creation of fault tolerant systems

Question 37

The standard query language used in database systems is:

A) R/3
B) Microsoft Search and Find
C) Oracle
D) SQL

Question 38

What did IBM do wrong in development of the PC and relationship with Microsoft?

A) opted for a proprietary architecture instead of an open one.
B) failed to anticipate the rapid development of the clone market
C) misperceived its rival to be Apple Computer instead of Microsoft
D) failed to properly and thoroughly market its new PC product

Question 39

Which of the following are maintained in an R/3 system database?

A) programs
B) work processes
C) organizational structure
D) master data
E) dispatcher

Question 40

According to Hammer, the principles of business process reengineering include:

A) focus on outcomes over tasks
B) the users of output should not have to prepare the output
C) where you process information doesn't matter
D) empower workers whenever possible

Question 41

The second era of IT management is characterized by:

A) proliferation of PCs
B) close attention paid to return on investment
C) outsourcing of data processing specialties ranging from development to operations and training
D) data entry through batch processes and paper reports
E) networks of powerful servers connected to computational appliances reaching every corner of the enterprise

Question 42

Which of the following is considered to be a serious failure or problem with functionally-based or silo organizations?

A) silo organizations focus on process and team over task and individual, thereby discouraging specialization and division of labor.
B) silo organizations lack built-in mechanisms for coordinating process flows that cross boundaries from one functional area to another.
C) employees who work in a silo organization have little sense of "big picture" of organization
D) silo organizations place undue emphasis on tracking overall performance.

Question 43

matching

-work that flows back and forth between functional areas until completed

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 44

matching

-packaged business system that allows firm to automate most of its business practices

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 45

matching

-ability of a computer system to easily grow or shrink as business needs change

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 46

matching

-complex system that supervises transfer of data between end user and database

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 47

matching

-self-describing collection of integrated files

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 48

matching

-day-to-day, frontline processing of routine transactional data

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 49

matching

-focused roles that allow layered delivery of services

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 50

matching

-collection of resources used to support people engaged in meaningful organizational activities

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 51

matching

-activities that require multiple inputs at the same time from different functional areas

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 52

matching

-analytic or decision support services that involve detailed processing of historical data

A) OLAP
B) DBMS
C) transparency
D) simultaneous interactions
E) database
F) ERP
G) information technology
H) OLTP
I) reciprocal activity
J) diversity
K) scalability
L) specialization

Question 53

A(n) ________ is a configuration of IT resources.

Question 54

Standardization of ____________ is the coordination mechanisms would you be most likely to find in a law firm or accounting firm.

Question 55

An instrument that is used within a company to specify sales of material to customers is called a(n) ________.

Question 56

The predominant strategy of the past decade for delivering services and providing resources in a distributed computing environment is referred to as ___________.

Question 57

The __________ is an attempt to isolate production system from development, testing, and training systems.

Question 58

A foreign key in one table is a(n) ____________ in another table.

Question 59

A(n) __________ is a business process that spans multiple areas of the enterprise.

Question 60

Standardization of _____________ is the coordination mechanisms would you be most likely to find in the assembly line of a manufacturing company.

Question 61

An instrument that is used within a company to specify requests for material from vendors is called a(n) ____________.

Question 62

The process of bringing together previously isolated information systems with the goal of providing a more whole or complete resource is referred to as __________.

Question 63

labeling:
-

Question 64

What are some of the critical success factors for enterprise system implementation?

A) commitment from top management
B) centralized approach to decision-making
C) rigid, sturdy organization
D) defined business direction

Question 65

Prior to the past decade, information systems development has concentrated on:

A) reusability of code
B) writing computer programs
C) testing and installing software
D) implementing systems in organizational settings

Question 66

A project team member who has a strong understanding of the data in an information system that is being replaced by a new enterprise system is a:

A) business process expert
B) technical expert
C) geographic business process expert
D) change management expert

Question 67

A document that isolates business drivers and restraining factors in an enterprise system implementation is called the:

A) KT plan
B) project charter
C) site readiness plan
D) organization structure map

Question 68

Among the benefits of supply chain planning are:

A) optimize production scheduling
B) increase cycle times
C) reduce marketing costs
D) reduce inventory costs

Question 69

What were some of the reasons that Hersheys' enterprise system implementation went wrong?

A) lack of top management support
B) competition from other manufacturers
C) squeezing 4 year implementation into 30 months
D) poor change management

Question 70

An example of an IT professional in an ERP implementation project would be:

A) a person involved in the day-to-day operations of a manufacturing facility.
B) an employee who works in accounts receivable and who has a good view of the overall process.
C) a person who deals with customers who have problems with credit on account.
D) an employee who is responsible for maintaining the network infrastructure for the company.

Question 71

Which of the following are elements of a system landscape?

A) testing (QA) server
B) database server
C) application server
Development server

Question 72

Coordinated shipment with orders merged in transit is called:

A) continuous replenishment
B) channel assembly
C) build-to-order
D) integrated make-to-stock

Question 73

What are some of the major obstacles to end-to-end supply chain integration?

A) business concerns about loss of visibility and control
B) continuous de-manufacturing
C) difficulty implementing middleware
D) failure in applying tools to service planning problem

Question 74

Which of the following is a cause of the system development life cycle being turned inside out?

A) growing recognition of the importance of the organizational context
B) improvements in telecommunications systems
C) realization that other hi-tech aspects of applications such as databases and networks are important
D) recognition of the technical limitations of the code-centric view of information systems

Question 75

Closely coordinated planning and procurement that direct the building of inventories for sale in near term future is termed:

A) continuous replenishment
B) channel assembly
C) build-to-order
D) integrated make-to-stock

Question 76

A complete, formally structured list of the components that make up a product or assembly is:

A) article
B) part management
C) bill of material
D) Assembly

Question 77

By cutting costs of the distribution channel and passing this saving on to its customers, Amazon is supporting which dimension of customer value?

A) value-added services
B) relationships and experiences
C) price and brand
D) product selection

Question 78

System level monitoring of manufacturer's inventory levels by its suppliers is described as:

A) channel assembly
B) integrated make-to-stock
C) supply chain
D) vendor managed inventory

Question 79

Which of the following describe the material master file?

A) contains information on materials that company constructs, procures, manufactures, stores, and sells
B) stored in database that is central source of data on materials
C) isolates data in different areas of company
D) acts as middleware between system software and applications

Question 80

According to the Bureau of Labor Statistics, among the occupations expected to experience the fastest growth are:

A) food/hospitality service workers
B) healthcare workers
C) information technology workers
D) farm workers