Deck 15: Executive Housekeeping

Question 1

Executive housekeepers have become members of the executive teams in hotels.

Answer 1

True

Question 2

Which of the following concepts are included in determining the number of rooms a room attendant can clean during a day?

A) design of the room
B) room furnishings
C) number of people occupying the room
D) training provided for employees
E) all of the above

Answer 2

all of the above

Question 3

Zero Defects Program of self-inspection of guest rooms should include which of the following for room attendants?

A) instructions on how to clean a room
B) instructions on how to repair a broken television set
C) incentives
D) instructions on how to repair major appliances

Answer 3

incentives

Question 4

The housekeeper's report verifies the number of rooms sold on a particular night as well as rooms vacant and rooms out of order.

Question 5

A "par of two" sheets indicates which of the following?

A) one set of sheets on the bed and one set of sheets in the wash
B) one set of sheets on the bed and one set of sheets on the shelf
C) one set of sheets in the wash and one set of sheets on the shelf
D) none of the above

Question 6

Deep cleaning is a term that indicates a thorough cleaning of expensive rugs only.

Question 7

Some of the advantages of in-house launder is greater control of where and when the inventory will be laundered, stored and ready for use.

Question 8

The goal of the Occupational Safety and Health Administration is to send every worker home whole and healthy every day.

Question 9

Material Safety Data Sheets only list chemical contents, not relative hazards to the users.

Question 10

Going Green is a term that incorporates which of the following concepts?

A) saving money in laundry cleaning products
B) saving money in energy to operate washers and dryers
C) saving labor to launder bedding and towels and labor
D) conserving natural resources of water and energy
E) all of the above

Question 11

This professional association offers Certified Executive Housekeeper certification.

A) American Hotel & Lodging Association
B) American Executive Housekeepers Association
C) International Housekeepers Association
D) International Executive Housekeepers Association

Question 12

A typical responsibility of a chief engineer would be which of the following?

A) managing electricians
B) developing preventative maintenance and energy saving plans
C) providing overall knowledge of building structure equipment, and environment control
D) all of the above
E) none of the above

Question 13

The first major hotel company in the U.S. with a LEED certified was which of the following?

A) The Inn and Conference Center by Marriott at the University of Maryland in College Park
B) Tacoma Hilton, Tacoma, Kansas
C) Greater Sheraton, NY, NY
D) Ritz Carlton, Hawaii

Question 14

The acronym LEED indicates an internationally recognized green building certification system.

Question 15

LEED applies to commercial buildings only.

Question 16

LEED uses a rating scale based upon which factors?

A) water efficiency
B) energy & atmosphere
C) both A & B
D) materials & resources
E) all of the above