Deck 7: Guest Registration

Question 1

An American plan rate includes the room rate and food and beverage.

Answer 1

True

Question 2

All credit cards offer the same discount rate. Therefore it does not matter to the hotel if the guest uses VISA, MasterCard, or JCB.

Answer 2

False

Question 3

A bill-to-account is more profitable to the hotel because they do not have to discount their own statements.

Answer 3

False

Question 4

Reservation room status description(s) include(s) which of the following?

A) occupied or available
B) stayover
C) on change
D) all of the above
E) none of the above

Question 5

Traditional methods for establishing room rates include the Hubbart formula. This method uses $2 of room rate for each $1000 of construction costs.

Question 6

The Hubbart formula takes into consideration such factors as operating expenses, desired return on investment, income from various departments in the hotel, and room income.

Question 7

A room rate survey is done as frequently as once a week in a hotel.

Question 8

The highest room rate offered at a hotel is which of the following?

A) rack rate
B) military rate
C) corporate rate
D) complimentary rate
E) half-day rate

Question 9

Maximizing room rates involves a plan that include(s)

A) knowledge of room furnishings
B) knowledge of special features
C) training in salesperson ship
D) incentive program for desk clerks
E) all of the above

Question 10

If a general manager and front office manager are considering the adoption of self-check in their discussions should include which of the following?

A) capital expenditures
B) decreased labor costs
C) increased speed of registration
D) lack of opportunity for selling other services of the hotel
E) all of the above