Deck 5: Listening

Question 1

Hearing and listening are two separate concepts.

Answer 1

True

Question 2

In analytic listening, one will often engage in perspective-taking in order to gain insight into how another person may view the situation.

Answer 2

False

Question 3

In analytic listening, you must prepare yourself for receipt of the message by removing all physical distractions that may detract from your attention and attending to your emotional state and readiness to accept the message.

Answer 3

True

Question 4

Research has shown that multitasking does not affect our ability to attend to messages.

Question 5

Selective listening is an active hindrance to effective listening.

Question 6

You are assigned to a task force at your office to propose a more streamlined workflow process. As ideas are discussed and considered, each member of the task force must engage in _______ listening.

A) dialogic
B) empathic
C) analytic
D) critical

Question 7

Analytic listening, which is a more structured approach to paying attention to and processing a message, is also known as:

A) reception.
B) dialogic listening.
C) perspective-taking.
D) critical listening.

Question 8

Samuel's girlfriend has been accepted to a study abroad program. She tells him that she will be out of the country for four months, which may put a strain on their relationship. She notes that it will be more important than ever for them to communicate while she is away. Samuel thinks that his girlfriend is breaking up with him. Which step in analytic listening is he missing?

A) Prepare yourself for the receipt of the message.
B) Organize the message upon receipt.
C) Consider the message as a whole.
D) Determine a response to the message.

Question 9

Your roommate is upset about new hate crime legislation being discussed in your state. You are in agreement with the proposed legislation. In order to understand your roommate's position on the issue, you must practice _______ listening.

A) dialogic
B) empathic
C) analytic
D) critical

Question 10

The sales manager at a company is interviewing sales representatives. In order to organize the messages she receives from each interviewee, according to the steps in analytic listening, she:

A) takes notes.
B) turns off her cell phone.
C) clears her mind of the anxieties she's been feeling about the current sales figures.
D) looks for clues about the truthfulness of the messages.

Question 11

Analytic listening is best for:

A) reaching a consensus in a group.
B) understanding another person's point of view.
C) determining the truthfulness of a message.
D) getting to know a new friend.

Question 12

At the most basic level, noise often disrupts our _______ of a message.

A) reception
B) reaction
C) evaluation
D) retention

Question 13

Whenever Collin meets a new person, he repeats his or her name several times in the course of the conversation. Collin hopes that this will improve his:

A) attention.
B) reception.
C) retention.
D) evaluation.

Question 14

With regard to listening, evaluation involves:

A) devoting mental energy to a message.
B) hearing the message.
C) determining the type of response to a message.
D) making judgments about a message.

Question 15

Kateri's friend told her that her ex-boyfriend was spreading vicious rumors about her. Kateri is not sure whether to believe this information or what to do about it. She is having trouble working through the _______ stage of effective listening.

A) reception.
B) evaluation.
C) retention.
D) attention.

Question 16

After reading this chapter, your classmate labels his girlfriend's brother a conversational narcissist. Which of the following would exemplify a conversation with this kind of person?

A) When he hears that you disagree about politics, he calls you gullible and berates you for believing the lies that are spread on social media and through various news outlets.
B) He requests you always have coffee with him at a certain cafe, and then pretends to listen to your conversation while actually spending the whole time watching the barista, whom he has a crush on.
C) When you begin to tell him about a recent trip you took to Canada, he begins talking about the trip he took last year to Paris and proceeds to speak at length about all the glamorous things he did there.
D) He is in a meeting you are facilitating with a group of classmates for a project, and as soon as you finish talking about his task for the project, he starts talking to the person next to him about his date last night.

Question 17

Grady's mother is telling him about her recent findings in her genealogy search. As she gets deeper and deeper into the family tree, Grady loses track and finds himself merely nodding along while actually watching television. He is likely experiencing:

A) information overload.
B) active inattention.
C) ambushing.
D) competitive interruption by the television.

Question 18

People who engage in selective listening:

A) want to discredit the person who is speaking.
B) are only attending to a part of the message.
C) are only pretending to pay attention to the message.
D) want to direct the conversation toward themselves.

Question 19

Give examples of times in your life when you have had to use each of the different types of listening discussed in the text--dialogic, empathic, and analytic. What influenced your choice of listening style in each instance?

Question 20

List and describe some barriers that you may encounter at each stage of listening--reception, attention, evaluation, action, and retention--that may make a message less effective.