Deck 2: Organizational and Business Context

Question 1

Within an organizational context, the structure of information system users is formed by levels of:

A) technician, manager, and president
B) clerk, superintendent, and higher administrator
C) individual, work group, organizational and inter-organizational users
D) office support staff, knowledge workers, middle managers and executives
E) users with and without technical background

Answer 1

individual, work group, organizational and inter-organizational users

Question 2

Which of the following statements about users of an organization's information system is appropriate?

A) Users are a part of the organizational context for HCI issues;
B) A system that supports group work level task can not be used by individual users;
C) Users of an organization's information system are only members within this organization;
D) Work groups and organizations are at the same user level, because both are formed by groups of people;
E) A word processing system, which is popularly used by office support staff, is of no use to knowledge workers.

Answer 2

Users are a part of the organizational context for HCI issues;

Question 3

Which of the following provides a full list of examples for tasks performed by the four levels of users within an organization?

A) electronic document preparation, decision making, project management, and enterprise resource planning
B) decision making, work flow management, project management, and customer account management
C) data entry, work flow management, decision making, and enterprise resource planning
D) data entry, project management, enterprise resource planning, and supply chain management
E) customer relationship management, decision making, product development, and electronic document preparation

Answer 3

data entry, project management, enterprise resource planning, and supply chain management

Question 4

The organization context is of important meaning in HCI design, because it shapes factors such as ___, which decide the HCI focuses in system development.

A) local scenery
B) regional weather
C) preferences in system design
D) products delivery
E) food supply

Question 5

Which of the following is an example of tasks at the organizational-level?

A) data entry
B) customer management
C) project management
D) enterprise resources planning
E) work flow management

Question 6

A task that is performed by an individual is:

A) decision making
B) project management
C) customer support
D) production management
E) building construction

Question 7

An individual level user of an information system can be:

A) a quality standard
B) a project team
C) a sales department
D) a knowledge worker
E) a company

Question 8

At the individual level, a doctor in a hospital context is:

A) an office support staff person
B) a knowledge worker
C) a middle manager
D) an organization executive
E) a customer

Question 9

Systems designed for users at the individual level are:

A) team-oriented
B) organization-oriented
C) theory-oriented
D) research-oriented
E) single-user oriented

Question 10

Which of the following is a characteristic of tasks performed by office support staff?

A) well structured
B) intermittent
C) complex
D) creative
E) unique

Question 11

Electronic Document Preparation Systems are designed to automate and support the work for users at a level similar to ___.

A) project team
B) office secretary
C) sales department
D) printing office
E) non-profit organization

Question 12

A pull-down menu in a document preparation system is an example of a ___ level design element.

A) task
B) semantic
C) syntactic
D) lexical
E) usage

Question 13

Which of the following is an example of Electronic Document Preparation System?

A) Adobe Photo Shop
B) VMware
C) MS Word
D) Linux
E) Norton Antivirus

Question 14

Data Entry Systems are a type of:

A) Knowledge Work Systems
B) Project Management Systems
C) Office Automation Systems
D) Decision Support Systems
E) Enterprise Resource Planning Systems

Question 15

Please select the correct statement about Data Entry Systems from the following.

A) Data Entry Systems are used to support automatic data processing;
B) Data Entry Systems are generally obtained as off-the-shelf products;
C) Data Entry Systems aim at reducing user control of the data entry process as much as possible;
D) Data Entry Systems are designed to automatically scan organizational data into information systems;
E) Data Entry Systems give users the opportunities of verifying and correcting entered data.

Question 16

Providing a "save file" option in a Data Entry System is a ___ level design decision.

A) task
B) semantic
C) syntactic
D) lexical
E) usage

Question 17

To help online customers enter their orders, a well designed Data Entry System should have characteristics such as:

A) endowing little control with users
B) slowing down the data entry process to ensure accurate data entry
C) asking for redundant data entries
D) maximizing keystrokes and customer body movement for exercising purpose
E) easy to use

Question 18

Which of the following could be a Data Entry System?

A) an Internet-based e-commerce order form
B) a word processor
C) a presentation software
D) a statistics software package
E) an online news Web site

Question 19

Customer Account Management Systems are examples of systems used by:

A) individual level users
B) work group level users
C) department level users
D) organizational level users
E) interorganizational level users

Question 20

A Customer Account Management Systems can:

A) predict a company's future products for customers;
B) choose a company's supplier;
C) manage customers' queries;
D) select a company's CEO;
E) develop a company's production plan;

Question 21

With support from Customer Account Management Systems, a customer will be able to:

A) have the authority to develop the budget for a company;
B) retrieve previous transaction records at an online store;
C) decide the CEO of a company
D) monitor the operation of a company
E) manage the projects of a company

Question 22

Which of the following statements about Customer Account Management Systems is appropriate?

A) They are designed to support the project management of a company;
B) They are designed to support the development of a company's budget;
C) They are designed to support the management of a company's production;
D) They are developed to automate the CEO selection of a company;
E) Internet-based Customer Account Management Systems allow customers to self-serve without human interaction of the company employees.

Question 23

Customers' trust with an Online Customer Account Management System is mainly concerned with:

A) history of the online company
B) price of the products provided online
C) security of personal information
D) mission of the online company
E) size of the online company

Question 24

To support transferring funds between accounts using a Customer Account Management System when a customer is checking his account balance is a ___ level design decision.

A) task
B) semantic
C) syntactic
D) lexical
E) usage

Question 25

Knowledge Work Systems are designed to support ___.

A) organization and presentation of a company's sales data
B) contact with customers
C) storage of organizational digital files
D) development of products gallery
E) knowledge creation activities

Question 26

Knowledge Work Systems provide intellectual work support of ___ users.

A) individual level
B) consumer type of
C) clerical
D) inter-organizational
E) national

Question 27

Users of Knowledge Work Systems could be:

A) office cleaning staff
B) a restaurant waiter
C) a bus driver
D) a postman
E) an architect

Question 28

An example of Knowledge Work Systems is:

A) MS PowerPoint
B) Window Media Player
C) CAD (computer-aided design)
D) Adobe Acrobat Reader
E) Skype IM system

Question 29

Engineering new products with the aid of a Knowledge Work System is an activity at ___ level.

A) task
B) semantic
C) syntactic
D) lexical
E) usage

Question 30

An output from a Knowledge Work System could be:

A) a list of a customer's order history
B) a blueprint of a building
C) a dataset entered into the system
D) a catalog of products available at an online store
E) a work schedule

Question 31

Decision Support Systems are designed to support:

A) group work planning
B) organizational resources procurement
C) single-users' decision making
D) inter-organizational tasks
E) national security

Question 32

Decision Support Systems can be used for:

A) drawing the structure of a building
B) collecting customer information
C) communicating with external organizations
D) sales forecasting
E) retrieving transaction records of a specific customer

Question 33

Executive Support Systems (ESS) can provide users with the capacity to:

A) edit digital files
B) explore the codes of a software program
C) modify customers' personal information
D) keep contact with external organizations
E) explore data at an aggregate level

Question 34

Users of Executive Support Systems (ESS) are:

A) executives of an organization
B) office support staff
C) engineers
D) information technology professionals
E) customer support personnel

Question 35

Work group level refers to groups of people that:

A) live together
B) work together
C) walk together
D) travel together
E) shop together

Question 36

Which of the following tasks can be supported by a Project Management System?

A) market analysis
B) revenue prediction
C) coordination of human resources
D) identification of potential customers
E) pricing policy test

Question 37

An example of Project Management System is:

A) Adobe Photo Shop
B) Word Processor
C) Linux
D) MS Project
E) CAD (computer-aided design)

Question 38

Work Flow Management Systems help users at the level of ___ to deal with the specification and execution of business processes.

A) individual
B) work group
C) organizational
D) inter-organizational
E) national

Question 39

For a team working on a project, a Project Management System helps fulfill the organizational consideration of:

A) anonymity
B) revenue generation
C) locus of control
D) coordination
E) organizational learning

Question 40

A Work Flow Management System is a work group level system that emphasizes on organizational considerations such as:

A) contacting customers
B) meeting with suppliers
C) personal travel planning
D) gaining trust from the public
E) providing shared workspace

Question 41

The interface design of a Project Management System is focused on ___ to support team work.

A) work-breakdown structures
B) organization charts
C) organizational reports
D) data entry forms
E) organizational policies

Question 42

As a type of work group level support systems, Work Flow Management Systems usually utilize features such as ___ in the interface design.

A) PERT charts
B) organization charts
C) tasks flow diagrams
D) forms
E) policies

Question 43

Group work level systems are designed to support group level tasks such as:

A) typing a manuscript into a computer
B) managing work flow of a project
C) providing technical support to a customer
D) enterprise resource planning
E) moving a mouse

Question 44

GSS stands for:

A) Guide for Service System
B) Group Synchronization Schedule
C) Graphic Service System
D) Group Support System
E) Graphic Support Service

Question 45

WYSIWIS ("what you see is what I see") refers to the feature enabled in:

A) Document Preparation Systems
B) Organizational Communication Systems
C) Work Flow Management Systems
D) Enterprise Resource Planning Systems
E) Group Support Systems

Question 46

Organizational Communication Systems aim at supporting:

A) customer visit to a company's physical presence
B) enterprise-level communications
C) in-person conversation between company members
D) product advertising aired on TV
E) non-working time planning of employees

Question 47

Enterprise Resource Planning (ERP) Systems are designed to support major functions and activities of an organization, such as:

A) managing personnel
B) performing error-check for in-house developed software
C) editing a film clip
D) developing blueprint for new buildings
E) diagnosing the failure of a system device

Question 48

ERP systems stand for:

A) Employee Reward Processing systems
B) Emergency Response Program systems
C) Enterprise Resource Planning systems
D) Earth Resource Protection systems
E) Enterprise Resource Protection systems

Question 49

A Customer Relationship Management (CRM) System can support:

A) project management within a company
B) budget planning of a company
C) employees' commuting routes
D) customer behavior analysis
E) personnel management of a company

Question 50

Which of the following statements about Interorganizational Systems is correct?

A) Interorganizational Systems create B2C links between a company and its external individual customers;
B) Interorganizational Systems create C2C links between a company's individual customers;
C) In e-commerce, Interorganizational Systems relies heavily on human intervention in supporting the management of a company's supply chain;
D) Interorganizational Systems link companies with external individual customers;
E) Interorganizational Systems link companies with external organizations;