Deck 8: Documenting Systems and Processes

Question 1

Choose the best definition of systems documentation from the list below.

A) Overview of the computer system with details of system design and architecture
B) Detailed description of the system's programming logic and source code
C) Information necessary for technical operators to execute and support the system
D) Instructions for system users on how to interact with the system

Answer 1

Overview of the computer system with details of system design and architecture

Question 2

Choose the best definition of program documentation from the list below.

A) Overview of the computer system with details of system design and architecture
B) Detailed description of the system's programming logic and source code
C) Information necessary for technical operators to execute and support the system
D) Instructions for system users on how to interact with the system

Answer 2

Detailed description of the system's programming logic and source code

Question 3

Choose the best definition of operator documentation from the list below.

A) Overview of the computer system with details of system design and architecture
B) Detailed description of the system's programming logic and source code
C) Information necessary for technical operators to execute and support the system
D) Instructions for system users on how to interact with the system

Answer 3

Information necessary for technical operators to execute and support the system

Question 4

Choose the best definition of user documentation from the list below.

A) Overview of the computer system with details of system design and architecture
B) Detailed description of the system's programming logic and source code
C) Information necessary for technical operators to execute and support the system
D) Instructions for system users on how to interact with the system

Question 5

Which of the following is an overview of the computer system?

A) Systems documentation
B) Program documentation
C) Operator documentation
D) User documentation

Question 6

Identify the primary users of systems documentation from the following list: Choose all that apply.

A) Developers
B) Auditors
C) Programmers
D) Computer operators
E) End users

Question 7

Which of the following is an element captured in systems documentation?

A) Programming logic
B) Error messages
C) Systems architecture
D) Instructions for inputting data into the system

Question 8

Which of the following is an element captured in systems documentation?

A) Programming logic
B) Error messages
C) Instructions for inputting data into the system
D) Inputs and outputs

Question 9

Choose from the following list one of the forms of documentation in systems documentation.

A) Data flow diagrams
B) Source code listings
C) Technical manual
D) Record layouts

Question 10

Which of the following is also referred to as software or technical documentation, and describes the detailed analysis of the program and its logic?

A) Systems documentation
B) Program documentation
C) Operator documentation
D) User documentation

Question 11

Which of the people on the following list is the primary user of program documentation?

A) Developers
B) Programmers
C) Computer operators
D) End users

Question 12

Which of the following is one of the elements captured in program documentation.

A) Programming logic
B) Error messages
C) Systems architecture
D) Instructions for inputting data into the system

Question 13

Choose from the following list one of the elements captured in program documentation.

A) System architecture
B) Error messages
C) Instructions for inputting data into the system
D) Program source code

Question 14

Choose from the following list one of the forms of documentation in program documentation.

A) Data flow diagrams
B) Source code listings
C) Technical manual
D) Enterprise relationship diagrams

Question 15

Which of the following is also often referred to as the "run manual" and provides information necessary to execute the program and make it work?

A) Systems documentation
B) Program documentation
C) Operator documentation
D) User documentation

Question 16

Choose from the following list who is the primary user of operator documentation.

A) Developers
B) Programmers
C) Computer operators
D) End users

Question 17

Choose from the following list one of the elements captured in operator documentation.

A) Programming logic
B) Error messages
C) Systems architecture
D) Instructions for inputting data into the system

Question 18

Choose from the following list one of the elements captured in operator documentation.

A) System architecture
B) Instructions for inputting data into the system
C) Program source code
D) Protocols for backup and recovery of data

Question 19

Choose from the following list one of the forms of documentation in operator documentation.

A) Data flow diagrams
B) Source code listings
C) Flowcharts
D) Enterprise relationship diagrams

Question 20

Which of the following is the content provided to systems users to ensure they are successful using the system?

A) Systems documentation
B) Program documentation
C) Operator documentation
D) User documentation

Question 21

Choose from the following list who is the primary user of user documentation.

A) Developers
B) Programmers
C) Computer operators
D) End users

Question 22

Choose from the following list one of the elements captured in user documentation.

A) Programming logic
B) Error messages
C) Systems architecture
D) Instructions for inputting data into the system

Question 23

Choose from the following list one of the elements captured in user documentation.

A) System architecture
B) Program source code
C) Protocols for backup and recovery of data
D) System functionalities and features

Question 24

Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through efficient knowledge transfer. Which of the following best defines efficient knowledge transfer?

A) New employees can quickly familiarize themselves with the department's work and processes.
B) Similar processes throughout the company are performed consistently.
C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.
D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Question 25

Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through standardized processes. Which of the following best defines standardized processes?

A) New employees can quickly familiarize themselves with the department's work and processes.
B) Similar processes throughout the company are performed consistently.
C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.
D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Question 26

Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through process improvements. Which of the following best defines process improvements?

A) New employees can quickly familiarize themselves with the department's work and processes.
B) Similar processes throughout the company are performed consistently.
C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.
D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Question 27

Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through effective audits. Which of the following best defines effective audits?

A) New employees can quickly familiarize themselves with the department's work and processes.
B) Similar processes throughout the company are performed consistently.
C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.
D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Question 28

In order for documentation to provide benefits to your company, you must know which form of documentation to use. Which of the following best defines documenting the business?

A) Documenting the business captures the people who work there or the state of its operations and internal controls.
B) Documenting the business can be documented with a narrative description or a more complex flowchart, which can be costly to build and maintain.
C) Documenting the business creates documentation that captures both the movement of data within the system and how data is stored in its database.
D) Documenting the business creates programs used for moving data into and out of the database.

Question 29

In order for documentation to provide benefits to your company, you must know which form of documentation to use. Which of the following best defines documenting processes and systems?

A) Documenting processes and systems captures the people who work there or the state of its operations and internal controls.
B) Documenting processes and systems can be documented with a narrative description or a more complex flowchart, which can be costly to build and maintain.
C) Documenting processes and systems creates documentation that captures both the movement of data within the system and how data is stored in its database.
D) Documenting processes and systems creates programs used for moving data into and out of the database.

Question 30

In order for documentation to provide benefits to your company, you must know which form of documentation to use. Which of the following is the best definition of documenting data?

A) Documenting data captures the people who work there or the state of its operations and internal controls.
B) Documenting data can be documented with a narrative description or a more complex flowchart, which can be costly to build and maintain.
C) Documenting data creates documentation that captures both the movement of data within the system and how data is stored in its database.
D) Documenting data creates programs used for moving data into and out of the database.

Question 31

An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing table relationships in a relational database
B) Visualizing computer connectivity
C) Demonstrating customer relationship management
D) Visualizing an employee directory

Question 32

An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing employee responsibility and how they fit into the overall company structure
B) Showing table relationships in a relational database
C) Visualizing computer connectivity
D) Demonstrating customer relationship management

Question 33

An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing table relationships in a relational database
B) Depicting reporting relationships
C) Visualizing computer connectivity
D) Demonstrating customer relationship management

Question 34

An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing table relationships in a relational database
B) Visualizing computer connectivity
C) Showing segregation of duties
D) Demonstrating customer relationship management

Question 35

Which of the following documentation tools can be used for documenting the business?

A) Organizational charts
B) Narratives
C) Flowcharts
D) Data flow diagrams

Question 36

Which of the following documentation tools can be used for documenting the business?

A) Narratives
B) Checklists and questionnaires
C) Flowcharts
D) Data flow diagrams

Question 37

Which of the following documentation tools can be used for documenting processes and systems?

A) Organizational charts
B) Checklists and questionnaires
C) Narratives
D) Data flow diagrams

Question 38

Which of the following documentation tools can be used for documenting processes and systems?

A) Checklists and questionnaires
B) Organizational charts
C) Data flow diagrams
D) Flowcharts

Question 39

Which of the following documentation tools can be used for documenting processes and systems?

A) Business process model and notation
B) Flowcharts
C) Checklists and questionnaires
D) Narratives

Question 40

Which of the following documentation tools can be used for documenting data?

A) Data flow diagrams
B) Flowcharts
C) Checklists and questionnaires
D) Narratives

Question 41

Which of the following documentation tools can be used for documenting data?

A) Flowcharts
B) Entity relationship diagrams
C) Checklists and questionnaires
D) Narratives

Question 42

There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a document flowchart?

A) A document flowchart shows the flow of documents, such as checks or requisition documents, through a process.
B) A document flowchart illustrates the flow of information through a system. This includes how information is accesses and where data is stored.
C) A document flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.
D) A document flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Question 43

There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a systems flowchart?

A) A systems flowchart shows the flow of documents, such as checks or requisition documents, through a process.
B) A systems flowchart illustrates the flow of information through a system. This includes how information is accessed and where data is stored.
C) A systems flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.
D) A systems flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Question 44

There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a program flowchart?

A) A program flowchart shows the flow of documents, such as checks or requisition documents, through a process.
B) A program flowchart illustrates the flow of information through a system. This includes how information is accesses and where data is stored.
C) A program flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.
D) A program flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Question 45

There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a process flowchart?

A) A process flowchart shows the flow of documents, such as checks or requisition documents, through a process.
B) A process flowchart illustrates the flow of information through a system. This includes how information is accesses and where data is stored.
C) A process flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.
D) A process flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Question 46

Choose from the list below the best definition of Business Process Model and Notation (BPMN).

A) Similar to process flowcharts, BPMN is a documentation method that depicts the steps of a business process from start to finish.
B) BPMN is a diagram that illustrates the employees in the company and their reporting relationship with one another.
C) BPMN is a graphical illustration of all the tables and their relationships in a database.
D) BPMN is the visual representation of an information flow within a system.

Question 47

Choose from the list below the best definition of Entity Relationship Diagrams (ERDs).

A) Similar to process flowcharts, ERDs are a documentation method that depicts the steps of a business process from start to finish.
B) An ERD is a diagram that illustrates the employees in the company and their reporting relationship with one another.
C) An ERD is a graphical illustration of all the tables and their relationships in a database.
D) An ERD is the visual representation of an information flow within a system.

Question 48

Referencing the symbols below, which symbol represents a flowline?

A) A
B) B
C) C
D) D

Question 49

Referencing the symbols below, which symbol represents a decision?

A) A
B) B
C) C
D) D

Question 50

Referencing the symbols below, which symbol represents a terminator?

A) A
B) B
C) C
D) D

Question 51

Referencing the symbols below, which symbol represents a process?

A) A
B) B
C) C
D) D

Question 52

Referencing the symbols below, which symbol represents a manual operation?

A) A
B) B
C) C
D) D
E) E

Question 53

Referencing the symbols below, which symbol represents manual input?

A) A
B) B
C) C
D) D
E) E

Question 54

Referencing the symbols below, which symbol represents data?

A) A
B) B
C) C
D) D
E) E

Question 55

Referencing the symbols below, which symbol represents a document?

A) A
B) B
C) C
D) D
E) E

Question 56

Referencing the symbols below, which symbol represents a database?

A) A
B) B
C) C
D) D
E) E

Question 57

Choose from the list below the best definition for a process flowchart terminator.

A) The terminator shape marks the start or end of a process.
B) The terminator shape represents an event, or step, within the flow.
C) The terminator shape connects shapes together.
D) The terminator shape represents a yes/no or true/false question that must be answered for the process to continue.

Question 58

Choose from the list below the best definition for a process flowchart process shape.

A) The process shape marks the start or end of a process.
B) The process shape represents an event, or step, within the flow.
C) The process shape connects shapes together.
D) The process shape represents a yes/no or true/false question that must be answered for the process to continue.

Question 59

Choose from the list below the best definition for a process flowchart flowline.

A) The flowline marks the start or end of a process.
B) The flowline represents an event, or step, within the flow.
C) The flowline connects shapes together.
D) The flowline represents a yes/no or true/false question that must be answered for the process to continue.

Question 60

Choose from the list below the best definition for a process flowchart decision shape.

A) The decision shape marks the start or end of a process.
B) The decision shape represents an event, or step, within the flow.
C) The decision shape connects shapes together.
D) The decision shape represents a yes/no or true/false question that must be answered for the process to continue.

Question 61

Choose from the list below the best definition of the document shape in the additional flowchart shapes.

A) The document shape represents a physical or digital document such as an email, report, purchase order or invoice.
B) The document shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.
C) The document shape represents data storage. Data is input into the database and information is retrieved.
D) The document shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Question 62

Choose from the list below the best definition of the input/output shape in the additional flowchart shapes.

A) The input/output shape represents a physical or digital document such as an email, report, purchase order or invoice.
B) The input/output shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.
C) The input/output shape represents data storage. Data is input into the database and information is retrieved.
D) The input/output shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Question 63

Choose from the list below the best definition of the database shape in the additional flowchart shapes.

A) The database shape represents a physical or digital document such as an email, report, purchase order or invoice.
B) The database shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.
C) The database shape represents data storage. Data is input into the database and information is retrieved.
D) The database shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Question 64

Which of the following defines what a manual input shape in the additional flowchart shapes represents?

A) The manual input shape represents a physical or digital document such as an email, report, purchase order or invoice.
B) The manual input shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.
C) The manual input shape represents data storage. Data is input into the database and information is retrieved.
D) The manual input shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Question 65

Which of the following defines when the manual operation shape is used?

A) The manual operation shape represents a physical or digital document such as an email, report, purchase order or invoice.
B) The manual operation shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.
C) The manual operation shape represents data storage. Data is input into the database and information is retrieved.
D) The manual operation shape is used if the user physically takes an action such as taking a printout of a report and placing it on someone's desk or physically placing freshly baked cookies on a cooling rack.

Question 66

"Flowchart ________ are areas within a flowchart that delineate the responsibilities for all activities involved in a business process."

A) swim lanes
B) swim courses
C) race lanes
D) process lanes

Question 67

"Designing a flowchart with swim lanes also shows the ________ among different contributors."

A) lockdown points
B) handoff points
C) handoff connections
D) lockdown connections

Question 68

"A swim lane within a flowchart provides clarity and accountability for the activities that belong to specific ________ or ________."

A) payables, receivables
B) vendors, customers
C) employees, departments
D) shareholders, managers

Question 69

Choose from the list below the shape that represents an external entity.

A)

B)

C)

D)

Question 70

Choose from the list below the shape that represents a process.

A)

B)

C)

D)

Question 71

Choose from the list below the shape that represents a data store.

A)

B)

C)

D)

Question 72

Choose from the list below the shape that represents a data flow.

A)

B)

C)

D)

Question 73

What does the following Data Flow Diagramming shape represent?

A) External entity
B) Process
C) Data store
D) Data flow

Question 74

What does the following Data Flow Diagramming shape represent?

A) External entity
B) Process
C) Data store
D) Data flow

Question 75

What does the following Data Flow Diagramming shape represent?

A) External entity
B) Process
C) Data store
D) Data flow

Question 76

What does the following Data Flow Diagramming shape represent?

A) External entity
B) Process
C) Data store
D) Data flow

Question 77

Complete the following sentence. "to capture the detailed complexities of a process, there are ________ different levels to a DFD diagram."

A) 2
B) 3
C) 4
D) 5

Question 78

A context diagram is also referred to as a ________ diagram.

A) Level 0
B) Level 1
C) Level 2
D) Level 3

Question 79

Choose from the list below what type of DFD this diagram represents.

A) Level 0
B) Level 1
C) Level 2
D) Level 3

Question 80

Choose from the list below what type of DFD this diagram represents.

A) Level 0
B) Level 1
C) Level 2
D) Level 3