Deck 4: Software and Systems

Question 1

An online information system that supports core business functions like handling sales, accounting purchasing and more is considered what type of system?

A) An online transaction processing system (OLTP)
B) An online analytics processing system (OLAP)
C) A batch transaction processing system (BTP)
D) A batch analytics processing system (BAP)

Answer 1

An online transaction processing system (OLTP)

Question 2

An online information system that focuses on leveraging the data for information is considered what type of system?

A) An online transaction processing system (OLTP)
B) An online analytics processing system (OLAP)
C) A batch transaction processing system (BTP)
D) A batch analytics processing system (BAP)

Answer 2

An online analytics processing system (OLAP)

Question 3

An online transaction processing system (OLTP) processes:
I. Transactions
II. Reports and analytics

A) I
B) II
C) both I and II
D) neither I nor II

Answer 3

I

Question 4

An online analytics processing system (OLAP) processes:
I. Transactions
II. Reports and analytics

A) I
B) II
C) both I and II
D) neither I nor II

Question 5

An online transaction processing system (OLTP):
I. Modifies the database by adding and changing transaction data
II. Queries the database to answer questions

A) I
B) II
C) both I and II
D) neither I nor II

Question 6

An online analytics processing system (OLAP):
I. Modifies the database by adding and changing transaction data
II. Queries the database to answer questions

A) I
B) II
C) both I and II
D) neither I nor II

Question 7

Which system is used by senior management to determine regions of the world for new investment?

A) Executive support system
B) Decision support system
C) Management information system
D) Transaction processing system

Question 8

Which system is used by management to perform "what-if" analysis to set optimal stock levels by store and warehouse?

A) Executive support system
B) Decision support system
C) Management information system
D) Transaction processing system

Question 9

Which system is used to generate inventory reports and profit and loss statements?

A) Executive support system
B) Decision support system
C) Management information system
D) Transaction processing system

Question 10

Which system is used by the storefront cashiers to check out the customer's purchases?

A) Executive support system
B) Decision support system
C) Management information system
D) Transaction processing system

Question 11

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with who uses the system.

-Executive support system

A) Executive Leadership
B) Upper-level Management
C) Middle Management
D) Workers

Question 12

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with who uses the system.

-Decision support system

A) Executive Leadership
B) Upper-level Management
C) Middle Management
D) Workers

Question 13

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with who uses the system.

-Management information system

A) Executive Leadership
B) Upper-level Management
C) Middle Management
D) Workers

Question 14

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with who uses the system.

-Transaction processing system

A) Executive Leadership
B) Upper-level Management
C) Middle Management
D) Workers

Question 15

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with why the system is used.

-Executive support system

A) Strategic decisions
B) Non-routine decisions
C) Routine decisions
D) Capturing data

Question 16

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with why the system is used.

-Decision support system

A) Strategic decisions
B) Non-routine decisions
C) Routine decisions
D) Capturing data

Question 17

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with why the system is used.

-Management information system

A) Strategic decisions
B) Non-routine decisions
C) Routine decisions
D) Capturing data

Question 18

There are four different levels of information systems, each providing information for users at different levels of the company. Match the systems with why the system is used.

-Transaction processing system

A) Strategic decisions
B) Non-routine decisions
C) Routine decisions
D) Capturing data

Question 19

In batch processing, data is collected as it is generated and processed later at a scheduled time. Listed below are the five steps in batch processing. Put these steps in correct chronological order.

Question 20

In batch processing, data is collected as it is generated and processed later at a scheduled time. Listed below are the five steps in batch processing. Which step corresponds to the occurrence of business events and the collection of transactions which are then organized into a batch?

A) Business event
B) Create file
C) Update file
D) Scheduled batch
E) Update database

Question 21

In batch processing, data is collected as it is generated and processed later at a scheduled time. Listed below are the five steps in batch processing. Which step corresponds to updating the transaction file with additional batch transactions?

A) Business event
B) Create file
C) Update file
D) Scheduled batch
E) Update database

Question 22

Software is created using programming languages, which are written sets of coded instructions that the system understands. Choose from the list below one of the popular programming languages.

A) Assembler
B) Fortran
C) COBOL
D) Python

Question 23

Systems software is specialized software that runs a computer's hardware and other software. It is a platform for other software that coordinates all the activities throughout the system. When you turn on your personal computer, what type of system software is initially loaded?

A) Operating System
B) Database Management System
C) Data communication software
D) Utility programs

Question 24

Systems software is specialized software that runs a computer's hardware and other software. It is a platform for other software that coordinates all the activities throughout the system. A software used to define, manipulate, retrieve, and manage data is what type of system software?

A) Operating System
B) Database Management System
C) Data communication software
D) Utility programs

Question 25

Systems software is specialized software that runs a computer's hardware and other software. It is a platform for other software that coordinates all the activities throughout the system. A software used to provide remote access to exchange data between computers and users is what type of system software?

A) Operating System
B) Database Management System
C) Data communication software
D) Utility programs

Question 26

Systems software is specialized software that runs a computer's hardware and other software. It is a platform for other software that coordinates all the activities throughout the system. A software used for analyzing, configuring, optimizing, and maintaining a computer is what type of system software?

A) Operating System
B) Database Management System
C) Data communication software
D) Utility programs

Question 27

Cloud computing provides a customer with access to shared resources over the internet, like computer processing, software applications, data storage and other services. If a company chooses a cloud option where the hardware and software is dedicated solely to their business, the business is choosing what type of cloud deployment?

A) Private cloud
B) Public cloud
C) Hybrid cloud
D) Proprietary cloud

Question 28

There are three types of cloud service models, each of which provide customers remote access to specific cloud solutions based on the end-user requirements. If a company chooses a cloud service model that utilizes the internet to deliver applications to customers which are managed by a third-party, the business is choosing what type of cloud service model?

A) Software as a service (SaaS)
B) Platform as a service (PaaS)
C) Infrastructure as a service (IaaS)
D) Computer as a service (CaaS)

Question 29

There are three types of cloud service models, each of which provide customers remote access to specific cloud solutions based on the end-user requirements. If a company chooses a cloud service model that provides fully self-service computers, networking, storage, and operating systems through virtualized environments, the business is choosing what type of cloud service model?

A) Software as a service (SaaS)
B) Platform as a service (PaaS)
C) Infrastructure as a service (IaaS)
D) Computer as a service (CaaS)

Question 30

One of the most important business processes a company needs technology to support is receiving payments from customers. Julia's Cookies used what payment processing software?

A) Square
B) QuickBooks
C) PayPal Here
D) Microsoft Excel

Question 31

"Square provides a device that attaches to the business owner's ________ to receive payments."

A) laptop computer
B) phone or tablet
C) desktop computer
D) Tesla

Question 32

Companies also need to store information, perform data analytics and calculations, and manage other financial-related functions. What tool did Julia's Cookies use for these data analytics functions?

A) Square
B) Microsoft Excel
C) QuickBooks
D) Google Sheets

Question 33

"Excel is part of the ________ suite and can be purchased as a locally installed software or through a SaaS subscription."

A) Numbers for Mac
B) QuickBooks
C) Microsoft Office
D) Google Sheets

Question 34

Excel is a spreadsheet application software. Choose from the list below one of the business functions that Excel typically supports.

A) Advertising
B) Recruiting
C) Supply chain management
D) Budgeting

Question 35

Excel is a spreadsheet application software. Select the Excel function listed below that you would use if you wanted to find the smallest value in a range of selected cells.

A) MIN
B) MAX
C) TRIM
D) IF

Question 36

Excel is a spreadsheet application software. Select the Excel function listed below that you would use if you wanted to find the largest value in a range of selected cells.

A) MIN
B) MAX
C) TRIM
D) IF

Question 37

Excel is a spreadsheet application software. Select the Excel function listed below that you would use if you wanted to remove leading and trailing spaces in a selected cell.

A) MIN
B) MAX
C) TRIM
D) IF

Question 38

Excel is a spreadsheet application software. Select the Excel function listed below that you would use if you wanted to apply conditional logic to select cells to determine a true or false outcome.

A) MIN
B) MAX
C) TRIM
D) IF

Question 39

Excel is a spreadsheet application software. Select the Excel function listed below that you would use if you wanted to calculate the total of a range of cells.

A) SUM
B) MAX
C) TRIM
D) IF

Question 40

Excel is a spreadsheet application software. Select the Excel function listed below that you would use if you wanted to calculate the average of selected cells.

A) MIN
B) AVERAGE
C) TRIM
D) IF

Question 41

Excel is a spreadsheet application software. Select the Excel function listed below that you would use if you wanted to combine two or more columns into one new column.

A) SUM
B) MAX
C) TRIM
D) CONCAT

Question 42

As companies grow their data storage needs grow more complex and many small businesses soon grow to need a more manageable approach to local data storage. At Julia's Cookies, it only took a few months before they needed a more robust data storage solution than Excel. Choose from the list below a database solution that a small startup company may use.

A) Oracle DBMS
B) Microsoft Outlook
C) Microsoft Access
D) MySQL

Question 43

Companies need more accounting support than just capturing sales data. Businesses need reliable software that provides core accounting functionality and user-friendly reporting capabilities. Julia's Cookies used what accounting software package when they were a startup?

A) Oracle DBMS
B) Microsoft Outlook
C) Microsoft Access
D) QuickBooks

Question 44

The textbook discussed three control activity considerations for small businesses. In a smaller business, incompatible business functions are often combined. A small business may implement a compensating control such as manager supervision. This is an example of what control activity?

A) Segregation of duties
B) Physical access
C) Logical access
D) Environmental access

Question 45

The textbook discussed three control activity considerations for small businesses. In a smaller business, incompatible business functions are often combined. A small business may prevent unauthorized individuals from accessing resources like buildings, computers, hard drives, and inventory. This is an example of what control activity?

A) Segregation of duties
B) Physical access
C) Logical access
D) Environmental access

Question 46

The textbook discussed three control activity considerations for small businesses. In a smaller business, incompatible business functions are often combined. A small business may prevent unauthorized individuals from accessing systems, databases, or applications. This is an example of what control activity?

A) Segregation of duties
B) Physical access
C) Logical access
D) Environmental access

Question 47

Companies can grow in two ways, organic growth or acquisition-based growth. Choose the best definition of organic growth.

A) Organic growth is the increase in sales, customers, and market share by using the company's own resources and business processes.
B) Organic growth occurs as businesses purchase and integrate other companies in the purchasing company's infrastructure.
C) Organic growth in the decrease in sales, customers, and market share by using the company's own resources and business processes.
D) Organic growth occurs as businesses sell and separate other companies in the purchasing company's infrastructure.

Question 48

Companies can grow in two ways, organic growth or acquisition-based growth. Choose the best definition of acquisition-based growth

A) Acquisition-based growth is the increase in sales, customers, and market share by using the company's own resources and business processes.
B) Acquisition-based growth occurs as businesses purchase and integrate other companies in the purchasing company's infrastructure.
C) Acquisition-based growth in the decrease in sales, customers, and market share by using the company's own resources and business processes.
D) Acquisition-based growth occurs as businesses sell and separate other companies in the purchasing company's infrastructure.

Question 49

Choose the best definition of a merger.

A) A merger occurs when one company sells shares of the company on a public exchange.
B) A merger is separating one company into two or more separate legal entities.
C) A merger is a combination of two separate companies into a new legal entity.
D) A merger happens when one company purchases another company to acquire all or most of the shares, and therefore control over that company.

Question 50

Choose the best definition of an acquisition.

A) An acquisition occurs when one company sells shares of the company on a public exchange.
B) An acquisition is separating one company into two or more separate legal entities.
C) An acquisition is a combination of two separate companies into a new legal entity.
D) An acquisition happens when one company purchases another company to acquire all or most of the shares, and therefore control over that company.

Question 51

Choose the best definition of systems integration.

A) Systems integration is the process of joining different systems or subsystems into one larger system and ensuring that they function as one system.
B) Systems integration is separating one company into two or more separate legal entities.
C) Systems integration is a combination of two separate companies into a new legal entity.
D) Systems integration happens when one company purchases another company to acquire all or most of the shares, and therefore control over that company.

Question 52

RAM Manufacturing LLC is a rapidly growing manufacturer of parts for the automotive industry. RAM Manufacturing maintains a lot of inventory and uses NetSuite to manage its inventory. RAM Manufacturing recently acquired Top Automotive LLC. Top Automotive uses Sellbrite to manage its inventory. If RAM Manufacturing decides to allow the Top Automotive operations to continue to run Sellbrite at Top Automotive's facility, which systems integration approach has RAM Manufacturing taken?

A) Shut down both systems
B) Run both systems in parallel
C) Lift and shift, then integrate
D) Immediate integration

Question 53

RAM Manufacturing LLC is a rapidly growing manufacturer of parts for the automotive industry. RAM Manufacturing maintains a lot of inventory and uses NetSuite to manage its inventory. RAM Manufacturing recently acquired Top Automotive LLC. Top Automotive uses Sellbrite to manage its inventory. If RAM Manufacturing decides to move the Sellbrite system to RAM Manufacturing's data center, which systems integration approach has RAM Manufacturing taken?

A) Shut down both systems
B) Run both systems in parallel
C) Lift and shift, then integrate
D) Immediate integration

Question 54

RAM Manufacturing LLC is a rapidly growing manufacturer of parts for the automotive industry. RAM Manufacturing maintains a lot of inventory and uses NetSuite to manage its inventory. RAM Manufacturing recently acquired Top Automotive LLC. Top Automotive uses Sellbrite to manage its inventory. If RAM Manufacturing decides to immediately move the inventory of Top Automotive only NetSuite after the acquisition closes, which systems integration approach has RAM Manufacturing taken?

A) Shut down both systems
B) Run both systems in parallel
C) Lift and shift, then integrate
D) Immediate integration

Question 55

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include: centralized systems, decentralized systems, and distributed systems. Choose the best definition of a centralized system.

A) A centralized system connects all users to one central location built around a server or cluster of servers that all authorized users can access.
B) A centralized system utilizes multiple locations connected to a central site.
C) A centralized system is like a decentralized system; however, it goes a step further as it no longer has a central site connecting all the system nodes.
D) A centralized system allows all users to have access to all data depending on their user access privileges, and all users are connected throughout the business.

Question 56

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Choose the best definition of a decentralized system.

A) A decentralized system connects all users to one central location built around a server or cluster of servers that all authorized users can access.
B) A decentralized system utilizes multiple locations connected to a central site.
C) A decentralized system is like a decentralized system; however, it goes a step further as it no longer has a central site connecting all the system nodes.
D) A decentralized system allows all users to have access to all data depending on their user access privileges, and all users are connected throughout the business.

Question 57

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Choose the best definition of a distributed system.

A) A distributed system connects all users to one central location built around a server or cluster of servers that all authorized users can access.
B) A distributed system utilizes multiple locations connected to a central site.
C) A distributed system is like a decentralized system; however, it goes a step further as it no longer has a central site connecting all the system nodes.
D) A distributed system allows all users to have access to all data depending on their user access privileges, and all users are connected to a central server.

Question 58

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is a disadvantage of centralized systems?

A) The risk of business disruption is greater because any disruption impacts the entire system.
B) Since each location has its own system, there is an increase in security risk as more systems must be protected and monitored.
C) It is the most expensive option as it involves higher maintenance costs.
D) It is more difficult to implement as it is the most complex of the three.

Question 59

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is a disadvantage of decentralized systems?

A) The risk of business disruption is greater because any disruption impacts the entire system.
B) Since each location has its own system, there is an increase in security risk as more systems must be protected and monitored.
C) It is the most expensive option as it involves higher maintenance costs.
D) It is more difficult to implement as it is the most complex of the three.

Question 60

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is a disadvantage of distributed systems?

A) The risk of business disruption is greater because any disruption impacts the entire system.
B) Since each location has its own system, there is an increase in security risk as more systems must be protected and monitored.
C) It is the most expensive option as it involves higher maintenance costs.
D) The cost of installing and maintaining multiple systems across different locations is higher.

Question 61

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of centralized systems?

A) It is the easiest to set up.
B) If one system fails, the other systems can still process transactions.
C) Communication among the users is increased since they are all connected.
D) It promotes easier incremental growth or scalability of systems.

Question 62

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of centralized systems?

A) Data is easy to access for authorized users.
B) If one system fails, the other systems can still process transactions.
C) Communication among the users is increased since they are all connected.
D) It promotes easier incremental growth or scalability of systems.

Question 63

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of centralized systems?

A) Cost is lower, as there is only one central location to be maintained.
B) If one system fails, the other systems can still process transactions.
C) Communication among the users is increased since they are all connected.
D) It promotes easier incremental growth or scalability of systems.

Question 64

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of decentralized systems?

A) Cost is lower, as there is only one central location to be maintained.
B) If one system fails, the other systems can still process transactions.
C) Communication among the users is increased since they are all connected.
D) It promotes easier incremental growth or scalability of systems.

Question 65

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of decentralized systems?

A) Cost is lower, as there is only one central location to be maintained.
B) Higher responsiveness from the system at remote locations, as they have their own system to process and retrieve their data.
C) Communication among the users is increased since they are all connected.
D) It promotes easier incremental growth or scalability of systems.

Question 66

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of decentralized systems?

A) Cost is lower, as there is only one central location to be maintained.
B) Reduction in processing bottlenecks as employees aren't competing for processing power.
C) Communication among the users is increased since they are all connected.
D) It promotes easier incremental growth or scalability of systems.

Question 67

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of distributed systems?

A) Cost is lower, as there is only one central location to be maintained.
B) Reduction in processing bottlenecks as employees aren't competing for processing power.
C) Communication among the users is increased since they are all connected.
D) If one system fails, the other systems can still process transactions.

Question 68

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of distributed systems?

A) Cost is lower, as there is only one central location to be maintained.
B) Reduction in processing bottlenecks as employees aren't competing for processing power.
C) It promotes easier incremental growth or scalability of systems.
D) If one system fails, the other systems can still process transactions.

Question 69

Businesses typically have many systems, some internally developed, some purchased, and others acquired. Businesses want these systems to communicate with one another and provide users with easier access to data. There are three systems configurations that consolidate and coordinate data across multiple locations. These three include centralized systems, decentralized systems, and distributed systems. Each configuration has advantages and disadvantages. Which of the following is an advantage of distributed systems?

A) Cost is lower, as there is only one central location to be maintained.
B) Reduction in processing bottlenecks as employees aren't competing for processing power.
C) Real-time transaction details are more readily available to users. Access and processing speed are faster because processing workload is spread across the system.
D) If one system fails, the other systems can still process transactions.

Question 70

ERP systems are complex and expensive technology. The integration of all systems into a unified ERP system has certain goals. One goal is improved data transparency and quality. What is the best definition of improved data transparency and quality?

A) All the business data resides in one single system, making it accessible to authorized users who need it to perform their tasks.
B) While the initial implementation cost and any customization of an ERP system are expensive, the long-term costs may be less associated with owning one system, as opposed to multiple systems.
C) With the availability of real-time data all in one place, it simplifies the collection, analysis, and reporting of business data and improves business decisions.
D) With the continuous collection, analysis, and reporting of business data, management can better benchmark the business against its competitors.

Question 71

ERP systems are complex and expensive technology. The integration of all systems into a unified ERP system has certain goals. One goal is future cost savings. What is the best definition of future cost savings?

A) All the business data resides in one single system, making it accessible to authorized users who need it to perform their tasks.
B) While the initial implementation cost and any customization of an ERP system are expensive, the long-term costs may be less associated with owning one system, as opposed to multiple systems.
C) With the availability of real-time data all in one place, it simplifies the collection, analysis, and reporting of business data and improves business decisions.
D) With the continuous collection, analysis, and reporting of business data, management can better benchmark the business against its competitors.

Question 72

ERP systems are complex and expensive technology. The integration of all systems into a unified ERP system has certain goals. One goal is increased business efficiency. What is the best definition of increased business efficiency?

A) All the business data resides in one single system, making it accessible to authorized users who need it to perform their tasks.
B) While the initial implementation cost and any customization of an ERP system are expensive, the long-term costs may be less associated with owning one system, as opposed to multiple systems.
C) With the availability of real-time data all in one place, it simplifies the collection, analysis, and reporting of business data and improves business decisions.
D) With the continuous collection, analysis, and reporting of business data, management can better benchmark the business against its competitors.

Question 73

ERP systems are complex and expensive technology. The integration of all systems into a unified ERP system has certain goals. One goal is quality improvement. What is the best definition of quality improvement?

A) All the business data resides in one single system, making it accessible to authorized users who need it to perform their tasks.
B) While the initial implementation cost and any customization of an ERP system are expensive, the long-term costs may be less associated with owning one system, as opposed to multiple systems.
C) With the availability of real-time data all in one place, it simplifies the collection, analysis, and reporting of business data and improves business decisions.
D) With the continuous collection, analysis, and reporting of business data, management can better benchmark the business against its competitors.

Question 74

ERP systems are complex and expensive technology. The integration of all systems into a unified ERP system has certain goals. One goal is automating routine business processes. What is the best definition of automating routine business processes?

A) By embedding best practices within the software infrastructure for accounting, payroll, inventory management, and purchasing, for example, the company can save money and increase efficiency.
B) While the initial implementation cost and any customization of an ERP system are expensive, the long-term costs may be less associated with owning one system, as opposed to multiple systems.
C) With the availability of real-time data all in one place, it simplifies the collection, analysis, and reporting of business data and improves business decisions.
D) With the continuous collection, analysis, and reporting of business data, management can better benchmark the business against its competitors.

Question 75

Successful ERP systems support the core business processes in a company's operations. Every function within the ERP is called a module. What is the best definition of the financial module?

A) The most important ERP module that captures accounting data and generates financial documents, including financial statements, tax forms, and receipts.
B) Coordinates the entire supply chain, from purchasing of raw materials and supplies to inventory management and warehousing.
C) Manages production activities including machine operations and scheduling.
D) Captures and stores all customer information.

Question 76

Successful ERP systems support the core business processes in a company's operations. Every function within the ERP is called a module. What is the best definition of the supply chain management module?

A) The most important ERP module that captures accounting data and generates financial documents, including financial statements, tax forms, and receipts.
B) Coordinates the entire supply chain, from purchasing of raw materials and supplies to inventory management and warehousing.
C) Manages production activities including machine operations and scheduling.
D) Captures and stores all customer information.

Question 77

Successful ERP systems support the core business processes in a company's operations. Every function within the ERP is called a module. What is the best definition of the production module?

A) The most important ERP module that captures accounting data and generates financial documents, including financial statements, tax forms, and receipts.
B) Coordinates the entire supply chain, from purchasing of raw materials and supplies to inventory management and warehousing.
C) Manages production activities including machine operations and scheduling.
D) Captures and stores all customer information.

Question 78

Successful ERP systems support the core business processes in a company's operations. Every function within the ERP is called a module. What is the best definition of the customer relationships management (CRM) module?

A) The most important ERP module that captures accounting data and generates financial documents, including financial statements, tax forms, and receipts.
B) Coordinates the entire supply chain, from purchasing of raw materials and supplies to inventory management and warehousing.
C) Manages production activities including machine operations and scheduling.
D) Captures and stores all customer information.

Question 79

Successful ERP systems support the core business processes in a company's operations. Every function within the ERP is called a module. What is the best definition of the sales management module?

A) Tracks orders from the time they are received from customers through shipment of products.
B) Coordinates the entire supply chain, from purchasing of raw materials and supplies to inventory management and warehousing.
C) Manages production activities including machine operations and scheduling.
D) Captures and stores all customer information.

Question 80

Successful ERP systems support the core business processes in a company's operations. Every function within the ERP is called a module. What is the best definition of the human resources management (HRM) module?

A) The most important ERP module that captures accounting data and generates financial documents, including financial statements, tax forms, and receipts.
B) Manages detailed employee records, training and development, and even time tracking.
C) Manages production activities including machine operations and scheduling.
D) Captures and stores all customer information.