Question 1

Defined as the people's ability to access and comprehend health information:&#10;A) Computer literacy&#10;B) Health literacy&#10;C) Management literacy&#10;D) All are correct

Accepted Answer

Health literacy specifically refers to the ability of individuals to access, understand, and use information to make decisions about their health care.

Question 2

What should you take note of when engaging in verbal communication with a patient?&#10;A) Speak slowly&#10;B) Try to explain using medical terminologies so that the patient can get used to the terms&#10;C) Try to do it once and allow for longer appointments&#10;D) All are correct

Accepted Answer

Speaking slowly helps ensure that the patient can follow along and understand the information being conveyed. Using complex medical terminologies can confuse patients, and it's often necessary to repeat information or explain it in different ways, rather than doing it once and expecting full comprehension.

Question 3

You are explaining to a 90-year old woman about her medications. What would be your special consideration?&#10;A) Age&#10;B) Sensory reception&#10;C) Memory&#10;D) All are correct

Accepted Answer

When explaining medications to a 90-year-old woman, it's important to consider her age, sensory reception (such as hearing and vision, which may be diminished), and memory (which may also be affected by age), making all these factors crucial for effective communication.

Question 4

For a written information to be understood, it should be:&#10;A) At the level of the patient or family's ability to understand&#10;B) Consider font, format of the written material&#10;C) It should be a reasonable print size.&#10;D) All are correct

Accepted Answer

All options (A, B, C) are correct because for written information to be effectively understood, it should be tailored to the reader's level of understanding, presented in a clear format, and printed in a size that is easy to read.

Question 5

This pertains to the knowledge, skills and attitude required by a healthcare professional when providing care to patients from various cultural backgrounds:&#10;A) Cultural sensitivity&#10;B) Cultural competence&#10;C) Cultural readiness&#10;D) All are correct

Accepted Answer

Cultural competence refers to the knowledge, skills, and attitudes required by healthcare professionals to effectively provide care to patients from diverse cultural backgrounds.

Question 6

When educating a patient using an interpreter, which of the following gestures would facilitate effective communication?&#10;A) Speak directly to the interpreter and let the interpreter do his or her job&#10;B) Provide written material written by the interpreter&#10;C) Speak directly to the client or family present&#10;D) None are correct

Accepted Answer

Speaking directly to the client or family, even when using an interpreter, shows respect and helps to build trust. It ensures that the patient feels acknowledged and involved in their care.

Question 7

When teaching patients regarding medication compliance, what should be a necessary consideration?&#10;A) Inform the patient about the importance of medication compliance&#10;B) Suggest appropriate dosing schedules&#10;C) Inform the patient of potential side effects&#10;D) All are correct

Accepted Answer

All options are necessary considerations when teaching patients about medication compliance. Informing patients about the importance of compliance, suggesting appropriate dosing schedules, and informing them of potential side effects are all crucial for ensuring that patients understand their treatment and are more likely to follow their medication regimen correctly.

Question 8

What are the things you really need to consider when educating a patient in a busy place like ED?&#10;A) Let the next shift nurse do the education&#10;B) Allow time for the patient to do some reading&#10;C) Secure and find a place that is private and less noisy&#10;D) All are correct

Accepted Answer

Patient education in a busy environment like the Emergency Department (ED) requires finding a space that is private and less noisy to ensure the patient can focus and understand the information being provided. This is crucial for confidentiality and effective learning. Options A and B are not practical or effective strategies in the busy and often unpredictable environment of the ED.

Question 9

When developing easy-to-read material, what are your consideration with the style:&#10;A) It should be in plain language&#10;B) Use long sentences&#10;C) Capitalise words to emphasise them&#10;D) None are correct

Accepted Answer

Plain language makes the material accessible to a wider audience, including those with lower literacy levels.

Question 10

Effective communication with patients and family can be achieved using the following principle:&#10;A) Making it interactive&#10;B) Exposing uncertainties of the topic for curiosity&#10;C) Leaving the decisions to the healthcare professionals&#10;D) None are correct

Accepted Answer

Making communication interactive ensures that the patient and family are engaged, can ask questions, and feel involved in the care process, leading to better understanding and satisfaction.

Deck 8: Patient and Carer Engagement and Communication