Deck 5: Communication Channels

Question 1

The language that put ideas and materials in the hands of the masses was:

A) written.
B) printed.
C) electronic.
D) spoken.
E) mediated.

Answer 1

printed.

Question 2

A criticism of social media is that it:

A) leads to separation of the have and have-nots.
B) is expensive.
C) is only available to the media savvy.
D) contributes to the decline in writing and language skills.
E) leads to information overload.

Answer 2

contributes to the decline in writing and language skills.

Question 3

Advantages of written business messages include all but one of the following:

A) serves as a permanent record.
B) facilitates broad distribution.
C) allows recipients response time.
D) provides instantaneous feedback.
E) communicates complex information.

Answer 3

provides instantaneous feedback.

Question 4

Disadvantages of oral business messages would include all but one of the following:

A) meaning could be misinterpreted.
B) communication is informal and personal.
C) language could be misunderstood.
D) remembering the communication is difficult.
E) it is an intrusive form of communication.

Question 5

You are developing a presentation to show your landscape ideas for an organization's new headquarters outside of town. You want to discuss the most expensive part of the project, the 8- foot brick wall around the fountain, last. The appropriate organizational pattern for your presentation could be

A) chronological.
B) spatial.
C) importance.
D) topical.
E) relatedness.

Question 6

Suppose you need to formally notify an employee that her excessive absenteeism could result in dismissal. The most professional method of communicating this message to her would be

A) an email.
B) a memo.
C) an employee intranet site posting.
D) a phone call.
E) a written letter.

Question 7

Which of the following statements about oral presentations is false?

A) Oral speaking skills are learned behaviours.
B) Effective presentations are dependent on the power of the speaker.
C) Memorization of a speech is encouraged by communication experts.
D) A speaker reading a speech is perceived as unprepared.
E) Effective public speaking is considered an art rather than a science.

Question 8

You are attending a conference where a consultant talks about the problems in IT call centres. As you listen to his problem-solution report and research data, you begin to understand why calls to your customer complaint centre are not being processed in a timely manner. You are engaging in:

A) precision listening.
B) selective perception.
C) cognitive dissonance.
D) social media analysis.
E) extemporaneous thinking.