Question 1

The study of how internal audiences receive messages and how these messages are successfully or unsuccessfully transmitted is called&#10;A) the strategic planning process.&#10;B) the transactional communication model.&#10;C) branding.&#10;D) organizational communication.&#10;E) employment empowerment.

Accepted Answer

Organizational communication focuses on the study of message exchange within organizations, including how messages are received by internal audiences and the effectiveness of their transmission. This encompasses various forms of communication within an organization, including formal and informal, internal and external, and how these communications impact organizational effectiveness and employee engagement.

Question 2

The channel of communication that is most influenced by such factors as feedback and context is&#10;A) a detailed email.&#10;B) sincere formal letter.&#10;C) an interactive website.&#10;D) face-to-face communication.&#10;E) no channel is more influenced by feedback and context more than any other channel.

Accepted Answer

Face-to-face communication is most influenced by feedback and context because it allows for immediate verbal and non-verbal responses, and the context or environment can significantly affect the interaction's dynamics.

Question 3

When Joseph Kline, a US citizen working for a bakery in Pakistan, is surprised that he will have to work on December 25, Christmas Day, he is dealing with which component of the transactional communication model:

A) internal noise.
B) external noise.
C) cultural relativism.
D) context.
E) channel selection.

internal noise.

Accepted Answer

internal noise.&#10;

Question 4

Which is a true statement about telephone and voice mail communication mentioned in your text?&#10;A) Consideration of feedback from the receiver is not important.&#10;B) These channels are not appropriate for complex messages that may potentially require several exchanges.&#10;C) Social etiquette must be observed.&#10;D) Mobile phone exchanges exhibit the same problems as land phones.&#10;E) Clear messages are easy to send and receive.

Accepted Answer

Social etiquette must be observed in telephone and voice mail communication.

Question 5

Which is a false statement about business meetings:&#10;A) Most employees dislike meetings.&#10;B) Keeping employees informed may prevent controversial news from becoming public.&#10;C) Deciding whether the meeting is useful for your employees is a first step in meeting planning.&#10;D) Employees will appreciate keeping the meetings focused on business.&#10;E) Encouraging employees to speak up in group meetings will be seen a positive action by attendees.

Accepted Answer

Most employees do not inherently dislike meetings; rather, their dissatisfaction often stems from meetings that are perceived as unproductive, unnecessary, or poorly managed. When meetings are well-organized, have clear objectives, and are deemed relevant to the participants, employees can find them valuable and engaging.

Question 6

An advantage of videoconferencing is&#10;A) it saves time and money.&#10;B) it cuts down on the noise of face-to-face, real time meetings.&#10;C) it provides flawless personal exchange of ideas.&#10;D) it enables the most efficient use of one-way communication.&#10;E) it is all of these.

Accepted Answer

Videoconferencing saves time and money by eliminating the need for travel to attend meetings, allowing participants to connect from different locations.

Question 7

Suppose you were an executive for a global toy manufacturer. It is after office hours and you have just been called out of town to handle a crisis at a distributor half way around the world. You need to inform your staff of the situation and you want them to receive the information first thing in the morning. What would you do to communicate this information quickly and in a timely manner?

A) Place phone call to the CEO's home and ask her to call your staff.
B) Plan to set up a videoconference as soon as you arrive at the distributor.
C) Email your staff and label it urgent.
D) Compose a memo and leave it on the administrator's desk for distribution.
E) Drive by the manager's home to meet with her in person on your way to the airport.

Accepted Answer

Emailing the staff and labeling it urgent is the quickest and most efficient way to ensure that the information is communicated to everyone first thing in the morning, especially considering the urgency and the after-hours timing.

Question 8

A formal and structured method of providing information from management to employees a well as to departments throughout an organization is&#10;A) press release.&#10;B) blog.&#10;C) videoconference.&#10;D) memo.&#10;E) newsletter.

Accepted Answer

The answer of A formal and structured method of providing...

Deck 8: Internal Communications: Messaging Within Your Company