Deck 9: The Importance of Effective Communication in the Workplace

Question 1

The deliberate attempt to construct, organize, frame and deliver messages to specific audiences is called

A) communication control.
B) communication diversity.
C) communication vision.
D) communication management.
E) communication effectiveness.

Answer 1

communication management.

Question 2

Suppose you were interviewing for a job and you wanted to determine if the company had a plan for promotion that was fair and equitable for all employees, regardless of race, gender, ethnicity, age, or sexual orientation. Which of the following would not suggest the company's commitment to diversity?

A) a mission statement that acknowledges differences.
B) the cover of the annual report showing a group of five or six white males meeting in the executive board room.
C) having training and development programmes in place.
D) a rewards programme that recognizes individual achievement.
E) an orientation programme that addresses cultural differences.

Answer 2

the cover of the annual report showing a group of five or six white males meeting in the executive board room.

Question 3

Innovation is a process that includes the following steps:

A) awareness, interest, evaluation, trial, adoption.
B) listening, interest, evaluation, trial, adoption.
C) awareness, interest, evaluation, trial, adaptation.
D) awareness, interest, evaluation, trial, alteration.
E) awareness, alteration, evaluation, trial, adoption.

Answer 3

awareness, interest, evaluation, trial, adoption.

Question 4

The dynamic exchange of information that effectively conveys a message and feedback from a sender to a receiver as it was intended is called

A) information management.
B) responsible messaging.
C) open circuit communication:
D) two-way open communication:
E) two-way interdependent communication.

Question 5

When a manager of a paper supply company cannot understand why one of his salespeople did not submit the requested sales report before lunch, he is exhibiting which internal communication problem:

A) assuming bureaucracy got in the way of effective communication.
B) putting too much emphasis on efficiency.
C) assuming all receivers interpret information as intended.
D) concentrating on what he wants and not on employee needs.
E) trying to make a power play.

Question 6

ERM explained in your text as one of the key benefits to strengthening internal communication programmes refers to

A) employee retention monitoring.
B) emergency readiness management.
C) employee rehabilitation mandates.
D) employee relationship management.
E) evaluative role monitoring.

Question 7

Which is a suggestion for effective strategic planning?

A) Small companies should conserve resources and concentrate on achieving short-term goals.
B) Engaging a staff employee in the strategic planning process can help facilitate workers to "buy-in" to the plan.
C) Strategic planning should be a "top-down" process.
D) Non-profits should not rely on outside consultants in the strategic planning process as these type of consultants seldom know enough about the agency's specific business or audience.
E) Marketing experts should be included in the strategic planning process, but public relations people should be kept out because of their bias toward the existing mission and vision goals of the company.

Question 8

__________________ spell(s) out how the organization will achieve goals through the use of specific tactics.

A) Mission statements.
B) Qualitative tools.
C) Quantitative tools.
D) A situation analysis.
E) Objectives.