Deck 21: Improving the User Experience for Health Information Technology Products

Question 1

Your organization acknowledges that providers want to improve their user experience with health information technology (IT) products. You want to raise awareness of the potential benefits to the organization. You could draw on stated benefits such as:

A) improved productivity, patient safety, and decreased customer support costs.
B) improved cognitive support, increased maintenance costs, and patient safety.
C) decreased user errors, decreased customer support costs, and increased administrative overhead.
D) decreased maintenance costs and increased training.

Answer 1

improved productivity, patient safety, and decreased customer support costs.

Question 2

Which of these best describes an example of usability?

A) The IT department is surveying your unit to determine the placement of new computer workstations.
B) A researcher is conducting a study of how nurses interact with electronic documentation to organize care handoffs.
C) The leadership in your institution is asking for your help to determine oncology patient flow across regional institutions.
D) The administration has asked you to take responsibility for orientation of new hires and the retraining of selected current employees on use of the automated medication administration system because there have been a consistent number of user errors.

Answer 2

A researcher is conducting a study of how nurses interact with electronic documentation to organize care handoffs.

Question 3

National efforts to improve the user experience are under way in the United States. One organization involved with this effort is the:

A) Office of Technology and Disasters.
B) American Nurses Association.
C) National Institute of Standards and Technology.
D) National League for Nursing.

Answer 3

National Institute of Standards and Technology.

Question 4

You are asked to perform a heuristic evaluation of the new orders management module of your inpatient system. You discover that the flow of the orders is different than the way providers are taught in school. This is an example of:

A) consistency and standards.
B) match between system and world.
C) informative feedback.
D) ergonomics.

Question 5

You want to make sure you consider crucial components as you design your first usability study. One of these components is to consider users and their characteristics. Other components are:

A) a developmental timeline, tasks, information, product, and context.
B) tasks, information, projected errors, context, and interactions.
C) information, a developmental timeline, context, and group interactions.
D) information, testing, errors, and context.

Question 6

Your team is working on a mobile health (mHealth) device for diabetics to track their glucose levels, insulin, and preventive care appointments. They have just created the very first prototype, based on their understanding of the requirements. You want to assess, fairly informally, whether the application includes the appropriate content for users (consumers). You plan to ask patients from an ambulatory clinic to participate. The kind of test you would plan is a(n):

A) validation test.
B) formative test.
C) comparison test.
D) assessment test.

Question 7

You are part of a knowledge management team that is interested in improving the user experience for your organization. The team members know you have taken a course in informatics and ask your advice about how to get started with usability in the organization. You recommend:

A) talking to the CEO about her ideas.
B) examining the support call lists and system change requests.
C) working with only physicians, since they have been the most vocal about issues with the EHR.
D) hiring a consultant.

Question 8

Nielsen coined the term "Discount Usability Testing" to indicate the design of tests that conserve resources, including funding and time. One example is a reduced number of users who need to participate. He indicates that as few as how many users can find 80% of design issues?

A) 3
B) 5
C) 10
D) 15

Question 9

Task analysis may involve: (Select all that apply.)

A) speaking to application users about their experiences.
B) learning task-specific software.
C) quietly and unobtrusively watching as a user interacts with an application.
D) conducting ethnographic studies.
E) hardware stress tests.

Question 10

Measuring user interaction, or user interaction satisfaction, is made easier by the use of which of the following popular usability questionnaires? (Select all that apply.)

A) SUS
B) eMAR
C) QUIS
D) SEIPS
E) Purdue Usability Testing Questionnaire