Deck 13: Understanding Individual Behaviour

Question 1

A primary characteristic of effective leaders is that they know who they are and what they stand for.

Answer 1

True

Question 2

Two attitudes that might relate to high performance are job satisfaction and employee trust.

Answer 2

False

Question 3

Two important elements of happy and productive employees are job satisfaction and trust.

Answer 3

True

Question 4

According to the theory of cognitive dissonance, individuals want to behave in accordance with their attitudes and usually will take corrective action to alleviate the dissonance and achieve balance.

Question 5

The perception process involving observing, screening and organising.

Question 6

Relationship management is one's ability to understand others and to practice empathy, which means being able to put yourself in someone else's shoes, to recognise what others are feeling without them needing to tell you.

Question 7

__________ means being aware of the internal aspects of one's nature such as personality, traits, beliefs, emotions, attitudes and perceptions.

A) Organisation citizenship
B) Self-awareness
C) Organisational commitment
D) Self-confidence
E) Self-efficacy

Question 8

Self-management is a basic component of emotional intelligence. Which of the following best describes self-management?

A) It is the basis for all the other components; being aware of what you are feeling.
B) It is the ability to control disruptive or harmful emotions and balance one's moods so that worry, anxiety, fear, and anger do not cloud thinking.
C) It is the ability to be hopeful and to persist in the face of obstacles.
D) It is the ability to be able to put yourself in someone else's shoes.
E) It is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.

Question 9

A high degree of __________ means you are capable of understanding divergent points of view and interacting effectively with many different types of people.

A) self-awareness
B) self-management
C) social awareness
D) relationship management
E) emotions

Question 10

The ability to engage in self-regulating thoughts and behaviour to accomplish all your tasks and handle difficult or challenging situations is called:

A) self-awareness
B) self-control
C) social awareness
D) relationship management
E) self-management

Question 11

The step-by-step guide for managing one's time involves:

A) empty your head
B) decide the next action
C) get organised
D) perform a weekly review
E) all of these choices

Question 12

The incompatible demands of different roles is called ______________________.

Question 13

Define the following: 'Attitude', 'job satisfaction', 'organisational commitment' and 'organisational citizenship'.

Question 14

List the four problem-solving styles.

Question 15

Define self-management and identify its underlying basic principles.

Question 16

What is stress? Differentiate between challenge and threat stress.

Question 17

List four (4) things managers and organisations can do to manage stress.

Question 18

An organisation has contacted your firm, OBM Management Consulting, to conduct a stress management training for its top executives. As an associate consultant, you are to write an essay defining what stress is, the types of stress, causes of stress and proactive approaches the top executives can take to combat stress in their organisation.

Question 19

What is emotional intelligence? List and describe the various components, and discuss its importance in an organisation.

Question 20

The attitude of most interest to managers are those that influence how well employees perform on the job. Discuss the two that attitudes that might relate to high performance.