Deck 10: Managing Change and Innovation

Question 1

The two concepts that address the need for change in today's environment are disruptive innovation and ambidextrous approach.

Answer 1

True

Question 2

Companies that initiate disruptive innovation are typically successful, while companies affected by a disruptive technology may be put out of business.

Answer 2

True

Question 3

Change - especially major change that is associated with disruptive innovation - is so easy that many organisations are able to successfully manage the change.

Answer 3

False

Question 4

Successful innovation requires expertise from several departments simultaneously, and failed innovation is often the result of failed cooperation.

Question 5

Changes in people and culture pertains to how employees think - changes in mindset.

Question 6

The two specific tools for changing people and culture are training and development programs and organisational development (OD).

Question 7

Uncertainty is a lack of information about future events and represents a fear of the unknown.

Question 8

To effectively implement change, it is important to be aware of the reasons people resist change and to use techniques that can overcome resistance and enlist employee buy-in.

Question 9

The force-field analysis grew from the work of Michael Fullan, who proposed that change was a result of the competition between driving and restraining forces.

Question 10

____________________ and ______________________ are the two concepts that address the need for change in today's environment.

Question 11

Organisational development can help managers address the following problems: mergers/acquisition; organisations decline/revitalisation and ____________________________.

Question 12

Self-interest, lack of understanding and trust, different assessments and goals, and ____________________ are reasons why people resist change.

Question 13

____________________________ means that managers use their formal power to force employees to change.

Question 14

Define force-field analysis and differentiate between the two forces that impact change.

Question 15

Differentiate between people change and culture change.

Question 16

Differentiate between a change agent and an idea champion.

Question 17

Define organisational change and differentiate between disruptive innovation and ambidextrous approach.

Question 18

What is creativity? Discuss the various characteristics of highly creative individuals.

Question 19

Resistance to change is one of the explanation for why implementing change is so difficult. People resist change or several reasons. Discuss the various reasons for resisting change.