Question 1

What approach should be taken by the radiographer when beginning care for an individual from another culture?&#10;A) Be very formal&#10;B) Be more formal&#10;C) Be neutral&#10;D) Be cold and detached

Accepted Answer

Be more formal&#10;

Question 2

What assumption should you make with patients from another culture who fail eye contact when you are attempting to explain the procedure?&#10;A) It is a cultural norm&#10;B) They wish to be uncooperative&#10;C) They are attempting to annoy you&#10;D) They don't want to look at you

Accepted Answer

Failing to make eye contact in some cultures is a sign of respect rather than uncooperativeness or annoyance. It's important to be aware of and sensitive to cultural norms when interacting with patients from diverse backgrounds.

Question 3

How should you speak to a patient who is obviously from another culture?&#10;A) Loudly, so they can hear you clearly&#10;B) Slowly, so they can understand you&#10;C) Loudly and slowly&#10;D) With terms you best understand, so that you don't get confused as well

Accepted Answer

Speaking slowly can help someone who might not be fluent in the language understand better, without making assumptions about their hearing or intelligence. It's respectful and aids in clear communication.

Question 4

How should patients over the legal age be greeted?&#10;A) Using their first name&#10;B) Using just their last name&#10;C) Using their last name with an appropriate title (e.g., Mr., Ms.)&#10;D) With endearing titles such as &#34;dear&#34; and &#34;honey&#34;

Accepted Answer

Using a patient's last name with an appropriate title (e.g., Mr., Ms.) is considered respectful and professional, maintaining a proper level of formality and respect in a healthcare setting.

Question 5

Who evaluates the quality of care you deliver?&#10;A) The Joint Commission (TJC)&#10;B) The patient&#10;C) The imaging department manager&#10;D) The hospital risk manager

Accepted Answer

The patient is the ultimate evaluator of the quality of care they receive.

Question 6

Conflict resolution should always begin with:&#10;A) listening and empathizing&#10;B) listening and preparing your defense&#10;C) empathizing and apologizing&#10;D) an apology

Accepted Answer

Listening and empathizing are crucial first steps in conflict resolution as they help in understanding the other person's perspective and feelings, which is essential for finding a mutually acceptable solution.

Question 7

When dealing with inside and outside customers by telephone, what can you do to make your voice more pleasant?&#10;A) Chew gum to keep your mouth fresh&#10;B) Smile&#10;C) Try to imagine what the caller looks like&#10;D) Remember why you are there

Accepted Answer

Smiling while speaking on the phone can make your voice sound more pleasant and friendly, even though the caller cannot see you. This is because smiling changes the tone and warmth of your voice.

Question 8

Your patients come from a diverse pool of cultures with more than the following number of residents from planet Earth:&#10;A) 6 million&#10;B) 100 million&#10;C) 1 billion&#10;D) 6 billion

Accepted Answer

The current global population exceeds 7.8 billion, making option D (6 billion) the most accurate choice for a diverse pool of patients from Earth.

Question 9

What organization stipulates standards for patient care and interactions in accredited healthcare institutions?&#10;A) Joint Review Committee on Education in Radiologic Technology&#10;B) American Registry of Radiologic Technologists&#10;C) The Joint Commission&#10;D) American Society of Radiologic Technologists

Accepted Answer

The Joint Commission is responsible for accrediting and certifying healthcare organizations and programs in the United States, including setting standards for patient care and safety.

Question 10

When interacting with a patient from another culture, we should assume the patient wants to be treated in the same manner as we do.

Accepted Answer

Cultural differences can significantly impact preferences in healthcare interactions, including communication styles, decision-making, and attitudes towards medical procedures. It's important to understand and respect each patient's unique cultural background.

Deck 6: Providing Quality Patient Service