Deck 6: Communication, Coaching, and Conflict Skills

Question 1

Feedback is commonly called criticism.

Answer 1

True

Question 2

The best way to ensure communication has taken place is to get it in writing.

Answer 2

False

Question 3

You should give recognition to employees for doing their job.

Answer 3

True

Question 4

Any leadership behavior that focuses on making the person feel bad will not help to develop the employee.

Question 5

Ways to listen include:

A) ask questions
B) take notes
C) convey understanding.
D) all of the answers are correct

Question 6

Paraphrasing is the process of:

A) having the receiver restate the message
B) sending an oral message
C) ensuring communication has taken place
D) using appropriate words

Question 7

Which of the following statements is true about giving feedback?

A) Focus on the person, not the behavior
B) Criticism is to be avoided at all costs
C) Criticism should be given at the team meeting
D) all of the answers are correct

Question 8

The psychological contract is:

A) included in the job description
B) articulated by every boss
C) unwritten expectations that everybody has
D) lists how the subordinate will be rewarded

Question 9

__________ others you are in conflict with is usually the better solution to conflict.

A) Confronting
B) Ignoring
C) Avoiding
D) Accommodating

Question 10

__________ conflict focuses on reducing hostility and distrust.

A) Problem-oriented
B) Relationship-oriented
C) Disruptive
D) Constructive

Question 11

Recall a specific task that your manager assigned to you. Identify which steps the manager did and did not use in the oral message-sending process.

Question 12

Are you really open to feedback-criticism from others at work? How can you improve on accepting criticism?

Question 13

Recall a past or present manager. Did or does your manager use the common approach to getting feedback on messages regularly? Was or is he or she open to feedback and aware of nonverbal communication on a regular basis? Did the manager regularly ask questions and ask you to paraphrase?

Question 14

Recall the best and worst manager you ever had. With which manager did you have the best working relationship? Which one gave you the most encouragement, praise, and recognition for a job well done? Which one gave you the most negative criticism? Was your performance at a higher level for your best or worst manager?

Question 15

Recall a present or past manager. Which of the 10 guidelines does or did the manager use most frequently and least frequently?

Question 16

Recall a person who is or was a mentor to you. Briefly describe the relationship and type of advice you got from your mentor?

Question 17

Use the BCF model to describe a conflict you face or have faced on the job.