Question 1

A common, but fatal assumption that a student may possess regarding facilities management would be:&#10;A) a manager needs only to be a good people person.&#10;B) engineers are not conversant in Exec. Speak.&#10;C) working in the facility department is an essential step to the top.&#10;D) the Engineering Department can fall prey to the hygiene factor.

Accepted Answer

Being a good people person is important, but facilities management requires a broad skill set including technical knowledge, financial acumen, and strategic planning, not just interpersonal skills.

Question 2

Which of the following is not a hygiene factor provided by engineering?&#10;A) facility remodeling&#10;B) water&#10;C) air&#10;D) upkeep

Accepted Answer

Hygiene factors, according to Herzberg's motivation-hygiene theory, are elements that can cause dissatisfaction if missing but do not necessarily motivate when present. Water, air, and upkeep are considered basic necessities or conditions that need to be met for a safe and functional environment, especially in the context of engineering infrastructure. Facility remodeling, however, is not a basic necessity but rather an improvement or upgrade, making it not a hygiene factor in this context.

Question 3

Which of the following is a common, but fatal assumption?&#10;A) Facility management is not as important as people.&#10;B) Facility management and people management are two mutually exclusive areas.&#10;C) This course should be taken by every hotel student.&#10;D) This course does not pertain to me or what I do.

Accepted Answer

Assuming that a course does not pertain to one's role or responsibilities can lead to missed learning opportunities and potential gaps in knowledge that could be crucial for effective performance.

Question 4

Which of the following is not true?&#10;A) The planet can probably take care of itself.&#10;B) Global warming is brought on by too much carbon dioxide in the atmosphere.&#10;C) Greenhouse gases are the result of burning fossil fuels.&#10;D) Recycling is a truly sustainable practice.

Accepted Answer

Recycling, while beneficial, is not always a truly sustainable practice due to issues like contamination, the energy required for recycling processes, and the fact that not all materials can be recycled indefinitely.

Question 5

Which of the following is true?&#10;A) Few hotels have Total Quality Management Programs.&#10;B) Smaller operators are usually more reactive in their approach to building maintenance.&#10;C) Hotels do not normally have Process Improvement Teams.&#10;D) The American Hotel & Lodging Association serves large hotel chains exclusively.

Accepted Answer

Smaller operators often lack the resources for proactive maintenance programs, making them more reactive in their approach to building maintenance. Choices A, C, and D are incorrect as many hotels, regardless of size, may have Total Quality Management Programs and Process Improvement Teams, and the American Hotel & Lodging Association serves the industry broadly, not just large hotel chains.

Question 6

The primary asset of a hotel company is:&#10;A) cash receipts.&#10;B) the hotel building.&#10;C) the clientele.&#10;D) accounts receivable.

Accepted Answer

The primary asset of a hotel company is the hotel building itself, as it represents the significant capital investment and is the central facility from which the business operates and generates revenue.

Question 7

Which of the following is NOT a building operations course?&#10;A) foodservice equipment layout and design&#10;B) food and beverage cost control&#10;C) security&#10;D) housekeeping

Accepted Answer

Food and beverage cost control is related to managing expenses in food and beverage operations, not building operations.

Question 8

The current generation is a steward for the next generation.

Accepted Answer

This statement reflects the concept of stewardship, which suggests that the current generation has a responsibility to manage, conserve, and protect resources and the environment in a way that ensures future generations will have access to them and can enjoy a quality of life at least as good as the present generation.

Question 9

Energy Conservation is the exclusive responsibility of the engineering department.

Accepted Answer

Energy conservation is a collective responsibility that involves not just the engineering department but also management, operational staff, and even individual users to implement and maintain efficient energy use practices across various sectors and facilities.

Question 10

The hospitality property has seen a decrease in lawsuits pertaining to the engineering department over the last half of the 20th century.

Accepted Answer

The statement is too specific and lacks context or data to verify its accuracy. There is no general trend or data available to confirm a decrease in lawsuits related to the engineering department of hospitality properties over the specified time period.

Question 11

Ninety-nine percent of the graduates from hospitality programs will not work in the engineering department.

Accepted Answer

The answer of Ninety-nine percent of the graduates from hospitality...

Question 12

Typically the annual maintenance and utility costs will average 9% of revenue.

Accepted Answer

The answer of Typically the annual maintenance and utility costs...

Question 13

There has been an increase in lawsuits affecting the hotel and the facility department.

Accepted Answer

The answer of There has been an increase in lawsuits...

Question 14

Our concern about saving the environment is more about saving ourselves.

Accepted Answer

The answer of Our concern about saving the environment is...

Question 15

Small lodging properties outsource more than large lodging properties.

Accepted Answer

The answer of Small lodging properties outsource more than large...

Deck 1: The Study of Facilities Mangement