Deck 2: The Engineering Department

Question 1

Which of the following are not common maintenance categories?

A) guest reported
B) emergency
C) preventive
D) routine

Answer 1

guest reported

Question 2

The two departments in a hotel that have experienced an increase in responsibilities over the las 50 years has been the facilities department and the:

A) sales and marketing department.
B) front office department.
C) human resources department.
D) food and beverage department.

Answer 2

food and beverage department.

Question 3

Designing and producing the desired results at the right time, in the right quantities, and producing the desired results in the right time is a function of:

A) Deferred Maintenance.
B) Integrated Resource Management.
C) Life Cycle Cost Analysis.
D) Reliability Centered Management.

Answer 3

Integrated Resource Management.

Question 4

Architect's renderings that show plumbing, heating, ventilation and air conditioning equipment in a building are called:

A) floor plans.
B) control schematics.
C) plot plans.
D) mechanical plans.

Question 5

Which one of the following is NOT a building-related cost category?

A) finance charges
B) sundry costs
C) non-monetary costs
D) fuel or utility costs

Question 6

Utility costs for all hotels in 2004 averaged:

A) 1.2%.
B) 6.2%.
C) 2.2%.
D) 4.2%.

Question 7

Software programs designed to assist the facility department in planning, management, and administration of the department are called:

A) Computerized Maintenance Management Systems.
B) Trend Monitoring Systems.
C) Property Management Systems.
D) Bac-Net Systems.

Question 8

For the first two or three years after a hotel's opening the reserve for replacement should be 3%-4%, but after that it should be ________ of the total revenue.

A) 7%
B) 9%
C) 8%
D) 10%

Question 9

Outsourcing of maintenance is done because:

A) the risk associated with certain areas of maintenance may be shared between the hotel and the contracting company.
B) specialized maintenance is expensive.
C) specialized maintenance may not be needed full-time.
D) All of the responses are correct.

Question 10

The largest segment of most utility budgets is:

A) waste charges.
B) water.
C) electricity.
D) natural gas.

Question 11

Elevation plan is another term that is use for a a floor plan.

Question 12

"Case goods"would include a guest room mattress.

Question 13

In 2004 all property operation and maintenance costs (P.O.M.) averaged 5.1% for all hotels.

Question 14

Given the current conditions, energy costs are likely to go down in the future.

Question 15

Deferred maintenance in economic downturns will ultimately save most hospitality properties money in the long run.