Deck 13: Information Technology for Business

Question 1

Mass-customization is a flexible production process that generates customized products one at a time for lower prices than competitors.

Answer 1

False

Question 2

Mass-customization allows a producer to build products according to customer specifications.

Answer 2

True

Question 3

More than 500 million computers in over 300 countries make up the Internet.

Answer 3

False

Question 4

Electronic conferencing systems connect members of a group for shared e-mail distribution, electronic meetings, appointments, and group writing.

Question 5

Both the Internet and the Web are considered to be the world's most powerful technologies.

Question 6

Improving in-stock reliability is the top priority for Wal-Mart's information system.

Question 7

The illegal use of software does not amount to nearly as much as the damage spam causes in lost time and lost productivity.

Question 8

Newsgroups often fall prey to spam.

Question 9

The Internet and the Web are _____.

A) videoconferencing systems
B) data communication networks
C) information exchanges
D) data meters

Question 10

The _____ is a standardized code for accessing information and transmitting data over the Internet.

A) Arpanet
B) Web
C) Internet Service Network
D) Federal Information Exchange

Question 11

Which statement is true regarding a client/server network?

A) Servers can be assigned to specific tasks.
B) Users can share resources and Internet connections.
C) Networks can be classified according to geographic scope.
D) All of the above statements are true.

Question 12

John's identity was stolen. He had assumed it had been done by a hacker before realizing that crooks also get information by ____.

A) digging in trash
B) intercepting phone messages
C) stealing mail
D) all of the above

Question 13

Which of the following best describes enterprise resource planning?

A) an information processing application for routine business activities of a company's business units
B) a large information system for integrating all the activities of a company's business units
C) a system used for transforming data into information for use in decision making
D) a computer-based electronic technology that assists in designing products by simulating a real product and displaying it in three-dimensional graphics

Question 14

Where is Wi-Fi, or wireless fidelity service, most likely to be found?

A) airport terminals
B) coffee shops
C) hotels
D) at any of these "hotspots"

Question 15

A management information system is _____.

A) a system that supports managers by providing daily reports, schedules, plans, and budgets that can be used for making decisions
B) an easy-access application of an information system designed for instant access by upper-level managers
C) an information processing application for use in business activities involving well-defined processing steps
D) an interactive system that locates and presents information needed to support the decision-making process

Question 16

Which of the following best describes a decision support system?

A) a system that supports an organization's managers by providing daily reports, schedules, plans, and budgets that can be used for making decisions
B) a quick-reference, easy-access application of information systems specifically designed for instant access by upper-level managers
C) a system of hardware and software that imitates human behavior
D) an interactive system that locates and presents information needed to support the decision-making process

Question 17

_____ is the fastest growing crime in the United States.

A) Phishing and pharming
B) Wireless mooching
C) Identity theft
D) Car-jacking

Question 18

NCR, the company that created the cash register, is now the leading manufacturer of _____.

A) stereo equipment
B) network servers
C) automatic teller machines
D) televisions

Question 19

Networks and technology are leading to _____.

A) leaner companies with fewer employees
B) simpler structures
C) greater customer satisfaction
D) all of the above

Question 20

Information technology is improving _____.

A) big businesses
B) small businesses
C) start-up businesses
D) all of the above

Question 21

Wal-Mart regards its information as a private resource. What is meant by "private resource"?

A) an asset that will decrease in value
B) an asset not intended for anyone's benefit
C) as asset that is planned, developed, and protected
D) as asset with limited applicability

Question 22

Wal-Mart uses _____ to sift through incoming information.

A) the Internet
B) communication technologies
C) networks
D) all of the above

Question 23

Through data mining, managers can _____.

A) plan for new products
B) set prices
C) identify shopping patterns
D) all of the above

Question 24

Through data mining, Wal-Mart can _____.

A) forecast sales
B) conduct merchandise planning
C) determine the effects of marketing promotions
D) all of the above

Question 25

A manager's information needs vary according to his or her _____.

A) personality
B) management level only
C) functional area only
D) management level and functional area

Question 26

The Commerce Department estimates that illegal product usage in the global market is costing U.S. companies _____ annually.

A) $500 million
B) $50 billion
C) $200 billion
D) $500 billion

Question 27

Sally received an e-mail message that offered her free software to help her count calories. This e-mail message could be _____.

A) an attempt to attach spyware to her computer
B) spam
C) a Trojan horse
D) any of the above

Question 28

According to the text, it is estimated that spam damage in lost time and productivity in the United States amounts to more than _____ annually.

A) $100 million
B) $1 billion
C) $9 billion
D) $150 billion

Question 29

What is a drawback for purchasing any of dozens of anti-spyware products?

A) They are often prohibitively expensive.
B) They require continual updates.
C) They are difficult to install.
D) They often don't work.

Question 30

How does the Internet connect the world?

Question 31

How might cultural differences among people impact the effectiveness of videoconferencing?

Question 32

How might cultural differences among people affect an information system?

Question 33

How might the use of a foreign language sometimes protect electronic communications users?

Question 34

An RFID code is assigned to each item when it is manufactured. What information is contained in the code?

Question 35

How does RFID compare with today's bar-coding scanning?

Question 36

Why will it take many years for Wal-Mart, for example, to fully implement RFID?