Deck 7: Destination Management Companies

Question 1

A DMC does not require ________.

A) Extensive capital
B) Extensive preparation
C) Extensive corporations
D) Extensive research

Answer 1

Extensive capital

Question 2

DMC management companies are hired by meeting planners to ________ important corporate and association gatherings.

A) Provide local knowledge and expertise
B) Provide experience and resources
C) Suggest destinations
D) A and B

Answer 2

A and B

Question 3

Which of these items is not typically considered and addressed by a DMC in the proposal stage?

A) Competition
B) Research and development
C) Length of meeting
D) Budgets

Answer 3

Length of meeting

Question 4

A professional management company specializing in the design and delivery of events, activities, tours, staffing, and transportation that utilizes extensive local knowledge, expertise, and resourcesis called a:

A) Staffing service
B) Meeting planner
C) Destination Management Company
D) Convention Center and Visitors Bureau

Question 5

Which of the following is not a service that a DMC offers?

A) Entertainment
B) Sightseeing tours
C) Transportation
D) Actual sleeping rooms

Question 6

National sales meetings, training meetings, product introductions, and dealer/customer meetings are all examples of what type of meeting?

A) Corporate meetings
B) Incentive programs
C) Conventions and conferences
D) Special events

Question 7

Which of the following is not a segment of the DMC Signature Events?

A) Pharmaceutical and corporate
B) Associate
C) Incentive European
D) All of the above are segments of the DMC.

Question 8

DMCs do not serve:

A) Organizations whose employees are participating in a particular program
B) Tour groups with random participants
C) Land tours for a cruise ship company
D) All of the above

Question 9

Field staff includes all but which of the following?

A) Concierge
B) Tour guide
C) Airport "meet and greet" staff
D) Hospitality desk staff

Question 10

PCO stands for:

A) Professional Congress Organizers
B) Professional Customer Organization
C) Product Convention Organizers
D) Providers Convention Organizers

Question 11

A DMC's suppliers:

A) Determine the off-property logistics for all of the events
B) Provide a portfolio of services directly to the client
C) Are partners in delivering the final program content
D) None of the above

Question 12

The basic steps in the business process before a DMC is hired include all but which of the following?

A) Contacting potential clients through direct electronic communication
B) Developing a proposal based on the potential client's guidelines
C) Making a presentation
D) All of the above

Question 13

Which of the following is a service that a DMC offers?

A) Financial support
B) Actual hotel rooms
C) Budgeting and resource management
D) All of these are offered by a DMC

Question 14

An RFP is a:

A) Request For Production
B) Request For Proposition
C) Request For Proposal
D) Request for Approval

Question 15

A(n) ________ is organized to recognize and reward employees who have reached or exceeded company targets.

A) DMO
B) Site inspection
C) Reward meeting
D) Incentive based event

Question 16

Which of the following was a term originally used for DMC's?

A) DMO
B) ADMEI
C) ground operators
D) meet and greet

Question 17

Which of the following is not a sample corporate program that a DMC would work on?

A) National Sales Meeting
B) Training Meetings
C) Product Introductions
D) They are all sample corporate programs.

Question 18

ADMEI stands for:

A) Association of DMO Events
B) Association of Destination Management Executives
C) American Destination Meeting Events
D) None of the above

Question 19

DMC stands for Destination Management Conference.

Question 20

DMO stands for Destination Marketing Organization.

Question 21

A DMO and a DMC are basically the same.

Question 22

DMCs must be legally insured for business liability as well as workers' compensation and automobile insurance.

Question 23

The first stage of the sales process of DMC's is to discover new business opportunities and pursue those leads.

Question 24

Incentive-based meetings and events are organized to give incentives for prospective clients to use the DMC's services.

Question 25

While DMC's may be involved in site inspections, they do not usually organize nor sponsor them. That responsibility lies with the DMO in the locale.

Question 26

A DMC can be defined as a professional services business that possesses extensive local knowledge, expertise, and resources.

Question 27

Transportation logistics are not key services provided by DMC's - they are provided by DMO's.

Question 28

There are some similarities between the services of DMO's and DMC's.

Question 29

DMCs do not have to be legally insured for business liability because they will be covered under the client's policy.

Question 30

So-called "one-destination"DMC's also enjoy the same economy of scale that a national or international DMC would.

Question 31

Field staff are usually temporarily contracted employees who are hired by a DMC.

Question 32

A client may not necessarily choose a winning bid based solely on price.

Question 33

When items are based on "lot"costs, the pricing is based on the actual number of participants.

Question 34

Match the DMC process with its description / definition.

-Identifying new business opportunities

A) DMC's may be involved in this, but they do not usually organize nor sponsor them
B) Encompasses routing, vehicle use, staff requirements, special venue considerations, equipment staging areas, maps and signage.
C) Can include cocktail receptions, gala dinner events, guest and children's programs
D) The process where you go where the customers are or where the customers do business.
E) At this time, all suppliers contracted by the DMC are notified that the program is definite and their services are confirmed.
F) Involves invoices using either "lot" costs or a per-person basis.
G) This process especially requires the coordination of staff and suppliers into one cohesive program of products and services.

Question 35

Match the DMC process with its description / definition.

-Site inspections

A) DMC's may be involved in this, but they do not usually organize nor sponsor them
B) Encompasses routing, vehicle use, staff requirements, special venue considerations, equipment staging areas, maps and signage.
C) Can include cocktail receptions, gala dinner events, guest and children's programs
D) The process where you go where the customers are or where the customers do business.
E) At this time, all suppliers contracted by the DMC are notified that the program is definite and their services are confirmed.
F) Involves invoices using either "lot" costs or a per-person basis.
G) This process especially requires the coordination of staff and suppliers into one cohesive program of products and services.

Question 36

Match the DMC process with its description / definition.

-Program development

A) DMC's may be involved in this, but they do not usually organize nor sponsor them
B) Encompasses routing, vehicle use, staff requirements, special venue considerations, equipment staging areas, maps and signage.
C) Can include cocktail receptions, gala dinner events, guest and children's programs
D) The process where you go where the customers are or where the customers do business.
E) At this time, all suppliers contracted by the DMC are notified that the program is definite and their services are confirmed.
F) Involves invoices using either "lot" costs or a per-person basis.
G) This process especially requires the coordination of staff and suppliers into one cohesive program of products and services.

Question 37

Match the DMC process with its description / definition.

-Program execution

A) DMC's may be involved in this, but they do not usually organize nor sponsor them
B) Encompasses routing, vehicle use, staff requirements, special venue considerations, equipment staging areas, maps and signage.
C) Can include cocktail receptions, gala dinner events, guest and children's programs
D) The process where you go where the customers are or where the customers do business.
E) At this time, all suppliers contracted by the DMC are notified that the program is definite and their services are confirmed.
F) Involves invoices using either "lot" costs or a per-person basis.
G) This process especially requires the coordination of staff and suppliers into one cohesive program of products and services.

Question 38

Match the DMC process with its description / definition.

-Transportation services

A) DMC's may be involved in this, but they do not usually organize nor sponsor them
B) Encompasses routing, vehicle use, staff requirements, special venue considerations, equipment staging areas, maps and signage.
C) Can include cocktail receptions, gala dinner events, guest and children's programs
D) The process where you go where the customers are or where the customers do business.
E) At this time, all suppliers contracted by the DMC are notified that the program is definite and their services are confirmed.
F) Involves invoices using either "lot" costs or a per-person basis.
G) This process especially requires the coordination of staff and suppliers into one cohesive program of products and services.

Question 39

Match the DMC process with its description / definition.

-Production of events

A) DMC's may be involved in this, but they do not usually organize nor sponsor them
B) Encompasses routing, vehicle use, staff requirements, special venue considerations, equipment staging areas, maps and signage.
C) Can include cocktail receptions, gala dinner events, guest and children's programs
D) The process where you go where the customers are or where the customers do business.
E) At this time, all suppliers contracted by the DMC are notified that the program is definite and their services are confirmed.
F) Involves invoices using either "lot" costs or a per-person basis.
G) This process especially requires the coordination of staff and suppliers into one cohesive program of products and services.

Question 40

Match the DMC process with its description / definition.

-Wrap-Up and billing

A) DMC's may be involved in this, but they do not usually organize nor sponsor them
B) Encompasses routing, vehicle use, staff requirements, special venue considerations, equipment staging areas, maps and signage.
C) Can include cocktail receptions, gala dinner events, guest and children's programs
D) The process where you go where the customers are or where the customers do business.
E) At this time, all suppliers contracted by the DMC are notified that the program is definite and their services are confirmed.
F) Involves invoices using either "lot" costs or a per-person basis.
G) This process especially requires the coordination of staff and suppliers into one cohesive program of products and services.

Question 41

What are some of the services offered by DMCs?

Question 42

Discuss the range of organizations that operate as DMC's, including Independent Operators, Multi-Ser Operators, and Destination Management Networks.

Question 43

Discuss six of the eight areas that DMC operators should take seriously to keep in touch with future tre