Deck 9: Email and Electronic Communication

Question 1

Microsoft Office Outlook 2007 is a personal information management (PIM) program that you can use to organize your schedule.

Answer 1

True

Question 2

In Outlook, the Favorite Folders and the Mail Folders do not contain any of the same folders.

Answer 2

False

Question 3

The plus and minus signs next to a folder indicate that you can add a folder or delete a folder by clicking on the appropriate sign.

Answer 3

False

Question 4

E-mail etiquette requires that you include a subject line for your mail message.

Question 5

When Outlook starts, it sends a message to your mail client.

Question 6

The Cc in the e-mail window is the abbreviation for carbon copy.

Question 7

When using Outlook, separate e-mail addresses of multiple recipients with a comma.

Question 8

When typing an e-mail message, Web site addresses are underlined to show that they are a link.

Question 9

When you receive a message, Outlook automatically marks it for deletion unless you save the message.

Question 10

E-mail services that are offered for free do NOT include ____.

A) Gmail
B) Microsoft Outlook
C) Hotmail
D) Yahoo!

Question 11

A(n) ____ is a particular piece of information stored in an Outlook folder.

A) item
B) packet
C) group
D) cluster

Question 12

When you start Outlook, the default opening window is the ____ window.

A) Calendar
B) Tasks
C) Mail
D) Contacts

Question 13

In Outlook you can compose e-mail using three formats that do NOT include ____.

A) Plain Text
B) HTML
C) PDF
D) Rich Text

Question 14

An e-mail address has three parts that do NOT include ____.

A) user name of the account
B) the @ symbol
C) ISP name
D) user's domain name

Question 15

In Outlook, the number of unread messages is displayed ____.

A) in parentheses
B) in brackets
C) in quotation marks
D) between pound signs

Question 16

To display the Untitled Message dialog box, click ____ on the menu bar, click New, and then click Mail Message.

A) Format
B) File
C) Edit
D) View

Question 17

To receive a message click ____ on the Standard toolbar, point to Send/Receive, and then click Send/Receive All.

A) Edit
B) View
C) Tools
D) File

Question 18

You can save the content of an e-mail message in three formats that do NOT include ____.

A) JPEG
B) HTML
C) template
D) text file

Question 19

Please use the figure below to answer the following two questions.
FIGURE 9-1


-Referring to Figure 9-1, you would add in the topic of your e-mail in the ____ text box.

A) To
B) Cc
C) Bcc
D) Subject

Question 20

Please use the figure below to answer the following two questions.
FIGURE 9-1


-Referring to Figure 9-1, the e-mail address of your primary addressee should be filled in the ____ text box.

A) To
B) Cc
C) Bcc
D) Subject

Question 21

To save an e-mail message in a different format click ____ on the menu bar, and then select the Save As command.

A) File
B) Save
C) Tools
D) Edit

Question 22

To reply to a message click the ____ button on the Standard toolbar.

A) Reply
B) Reply to All
C) either a. or b.
D) neither a. nor b.

Question 23

When you reply to an e-mail message, the recipient(s) normally see the letters ____ preceding the text in the subject line to indicate that it is a reply message.

A) "RE"
B) "REP"
C) "RETURN"
D) "TO"

Question 24

If you received a message from a friend, along with several other people, and you wanted to reply to your friend only, you would click the ____ button.

A) Reply to All
B) Reply
C) Reply to Sender
D) Reply to One

Question 25

When you are composing a message, the Basic Text group on the Message tab allows you to change the ____.

A) font type
B) font size
C) text color
D) all of the above

Question 26

When attaching a file to an e-mail message, you locate the message and then click the ____ button.

A) Attach
B) Insert
C) Clip
D) Add

Question 27

When Outlook is open, you can check your e-mail any time by clicking the ____ button on the Standard toolbar.

A) Send/Receive
B) Receive
C) Check
D) Connect

Question 28

Many Internet service providers use ____ to protect their customers from viruses.

A) firewalls
B) filters
C) scanners
D) hubs

Question 29

When you forward a message, the recipient normally sees the letters ____ preceding the text in the subject line.

A) "RE"
B) "TO"
C) "FW"
D) "FOR"

Question 30

Joe has received a message with directions to a party. He wants to forward a copy to his friend Ben who will also attend the party. He also wants to print out a copy of the directions to take with him in the car. Please answer the questions below.

-Joe can forward the message by ____ the message to display the shortcut menu and clicking Forward.

A) right-clicking
B) left-clicking
C) double-clicking
D) selecting

Question 31

Joe has received a message with directions to a party. He wants to forward a copy to his friend Ben who will also attend the party. He also wants to print out a copy of the directions to take with him in the car. Please answer the questions below.

-To print out a copy of the e-mail he received, Joe will click ____ on the shortcut menu.

A) Send
B) Copy
C) Print
D) Report

Question 32

Monica will be vacationing in Spain for two weeks and wants to set up her e-mail with an "out of the office" message. Her boss also asked her to look into setting up her e-mail to automatically forward messages to a co-worker. Please answer the two questions below.

-In order to set up the automatic "out of the office" response, Monica will need a ____.

A) special e-mail server
B) special e-mail client
C) both a. and b.
D) neither a. nor b.

Question 33

Monica will be vacationing in Spain for two weeks and wants to set up her e-mail with an "out of the office" message. Her boss also asked her to look into setting up her e-mail to automatically forward messages to a co-worker. Please answer the two questions below.

-In order to forward all of her e-mails to a co-worker while she is gone, Monica would use the ____ command on the Tools menu.

A) Filters
B) Rules and Alerts
C) Forwarding
D) Send to

Question 34

____________________ is the transmission of files and data using a computer network.

Question 35

If someone is ____________________ copied, that means the primary addressee will not see that others are copied on the message.

Question 36

To add the From field when sending a message, click the ____________________ tab, and then click Show From.

Question 37

After you send a message, Outlook closes the Message window and temporarily stores the message in the ____________________ folder.

Question 38

When reading mail in Oultook, click an item in the message pane to see the full text in the Viewing pane. _________________________

Question 39

Once an e-mail message is ready to be sent, you send it by pressing the Outbox button. _________________________

Question 40

If you want to look at an e-mail that you sent last week you would look in your Sent Items folder. _________________________

Question 41

To attach a file to a message, click the Attach File button in the File group on the Message tab. _________________________

Question 42

Please identify the letter of the choice that best matches the numbered definitions below.

-A particular piece of information stored in an Outlook folder

A) attachments
B) item
C) packets
D) spam
E) signature

Question 43

Please identify the letter of the choice that best matches the numbered definitions below.

-Smaller chunks e-mails are broken down into for transmission

A) attachments
B) item
C) packets
D) spam
E) signature

Question 44

Please identify the letter of the choice that best matches the numbered definitions below.

-Files that you can attach to an e-mail message

A) attachments
B) item
C) packets
D) spam
E) signature

Question 45

Please identify the letter of the choice that best matches the numbered definitions below.

-Electronic junk mail

A) attachments
B) item
C) packets
D) spam
E) signature

Question 46

Please identify the letter of the choice that best matches the numbered definitions below.

-Text or pictures you create to be added to outgoing messages

A) attachments
B) item
C) packets
D) spam
E) signature

Question 47

The Chapter listed seven elements of effective electronic communication. Please list and describe four of the elements that you would most recommend.