Deck 7: Communication Strategies and Conversational Styles

Question 1

Communication strategies training can enhance everyday communication for individuals with hearing loss.

Answer 1

True

Question 2

Individuals with hearing loss often have to modify some rules of a conversation.

Answer 2

True

Question 3

Inappropriate topic shifts are not likely to happen in conversations involving individuals with hearing loss.

Answer 3

False

Question 4

A constructive strategy is to phrase one's remarks to constrain the response of a communication partner.

Question 5

Adaptive strategies can help overcome maladaptive behaviors.

Question 6

Numerous studies have definitively shown that anticipatory strategies are extremely effective.

Question 7

It is OK to ask a communication partner to write down what was said, if the utterance was not understood.

Question 8

Bluffing can be a course of action chosen when a communication breakdown occurs.

Question 9

Social stigma occurs when a person stigmatizes one's own condition by feelings of shame and embarrassment, leading to a spoiled self-identity.

Question 10

An expressive repair strategy is used when the individual with normal hearing cannot understand the utterance produced by the individual with hearing loss.

Question 11

Completely changing the topic is more disruptive than topic shading.

Question 12

Successful communication is influenced by:

A) speechreading skills
B) the amount of residual hearing
C) effectiveness of the listening device
D) all of the above

Question 13

What may occur more frequently in a conversation with an individual with hearing loss?

A) more intimate conversations
B) interruptions
C) colorful imagery
D) topic coherence

Question 14

When younger individuals have conversations with older individuals, they do not______ .

A) speak slowly
B) paraphrase frequently
C) use directive speech
D) avoid gesturing

Question 15

What type of strategy is being used when the individual with hearing loss implements relaxation techniques?

A) adaptive
B) anticipatory
C) instructional
D) calming

Question 16

Which is not an example of an anticipatory strategy?

A) asking the speaker to slow down and look at you when speaking
B) asking for a written script of the play before attending
C) learning the names of the people in your meeting before attending
D) asking to have real-time captioning at your meeting prior to the meeting

Question 17

What type of repair occurs when many strategies are employed to rectify a breakdown?

A) specific
B) unlimited
C) feedback
D) extended

Question 18

Which is not a reason for bluffing to occur during a conversation?

A) desire to maintain a positive self-image
B) uncooperative attitude
C) self-deception
D) fear of being considered deficient

Question 19

Which of the following repair strategies is most likely to be used during a communication breakdown?

A) repeat
B) simplify
C) ask for the key word
D) ask for the topic

Question 20

Who are least likely to use communication strategies?

A) educated individuals
B) individuals who receive benefit from their hearing aids
C) individuals with prelingual hearing loss
D) individuals with sudden hearing loss

Question 21

Which of the following would best help individuals with hearing loss develop a positive self-image?

A) psychosocial therapy
B) medical intervention
C) communication strategies training
D) conversational styles training

Question 22

A person who uses noninteractive behaviors most likely uses what conversational style?

A) assertive
B) passive
C) passive-aggressive
D) aggressive

Question 23

_________ are implicit rules that guide the conduct of participants in a conversation.

Question 24

_________________ include instructing the talker and structuring the listening environment to enhance the listener's performance.

Question 25

_________ strategy occurs when a person influences the communication partners' speaking behaviors.

Question 26

__________ is communication about communication.

Question 27

___________ may consist of a head nods or a hand shakes.

Question 28

A/An ________ strategy is an inappropriate behavioral mechanism for coping with the difficulties of hearing loss in a conversation.

Question 29

A/An ________ repair strategy is used to rectify a communication breakdown when the recipient of a message does not recognize the sender's message.

Question 30

When a communication partner does not understand the message, a _________ occurs.

Question 31

_________________________ are linked speaking turns.

Question 32

According to Stephens et al. (1999),________ was the most commonly cited behavior that individuals with hearing loss used during communication interactions (in addition to asking the misunderstood message to be repeated)

Question 33

Match the following definition with their types of hand gestures :

-gestures that depict a metaphor

A) iconic
B) deictic
C) emblematic
D) beat
E) metaphoric
F) regulatory

Question 34

Match the following definition with their types of hand gestures :

-gestures that locate items, places, or people in space

A) iconic
B) deictic
C) emblematic
D) beat
E) metaphoric
F) regulatory

Question 35

Match the following definition with their types of hand gestures :

-gestures that depict an item, action, or feature of something being described

A) iconic
B) deictic
C) emblematic
D) beat
E) metaphoric
F) regulatory

Question 36

Match the following definition with their types of hand gestures :

-culturally specified gestures

A) iconic
B) deictic
C) emblematic
D) beat
E) metaphoric
F) regulatory

Question 37

Match the following definition with their types of hand gestures :

-gestures that help guide the flow of conversation

A) iconic
B) deictic
C) emblematic
D) beat
E) metaphoric
F) regulatory

Question 38

Match the following definition with their types of hand gestures :

-gestures that provide emphasis and serve an evaluative or orienting function

A) iconic
B) deictic
C) emblematic
D) beat
E) metaphoric
F) regulatory

Question 39

Match the following conversational behaviors with their conversational styles :

-Withdraws from the conversation

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 40

Match the following conversational behaviors with their conversational styles :

-Hostile during a conversational interchange

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 41

Match the following conversational behaviors with their conversational styles :

-Uses excessive body gestures

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 42

Match the following conversational behaviors with their conversational styles :

-Uses sarcasm

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 43

Match the following conversational behaviors with their conversational styles :

-Uses communication strategies

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 44

Match the following conversational behaviors with their conversational styles :

-Frequently bluffs

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 45

Match the following conversational behaviors with their conversational styles :

-Readily admits hearing difficulties

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 46

Match the following conversational behaviors with their conversational styles :

-Exhibits stubbornness

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 47

Match the following conversational behaviors with their conversational styles :

-Places blames on others

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 48

Match the following conversational behaviors with their conversational styles :

-Uses little eye contact

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 49

Match the following conversational behaviors with their conversational styles :

-Takes responsibility for communication difficulties

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 50

Match the following conversational behaviors with their conversational styles :

-Smiles to communication partner's face and then blames them for problems behind their back

A) passive
B) assertive
C) aggressive
D) passive-aggressive

Question 51

Define communication strategy.

Question 52

Define communication strategies training.

Question 53

Define keying.

Question 54

List five characteristics of a conversation involving an individual who has a hearing loss.

Question 55

Define grounding.

Question 56

List four examples of constructive strategies.

Question 57

What are the three stages involved in repairing a communication breakdown?

Question 58

Define interactive behavior.

Question 59

Give three examples of dominating conversational behaviors.

Question 60

List five reasons why people engage in conversation.

Question 61

List and explain three of the rules for a conversation.

Question 62

Write a dialogue between an individual with normal hearing and an individual with a hearing loss in which the individual with hearing loss uses three nonspecific repair strategies and three specific repair strategies.

Question 63

Explain the advantages and disadvantages of using nonspecific repair strategies.

Question 64

In the following conversation, underline the communication breakdowns and write the type of strategy used to deal with the breakdown. Describe Sue's conversational style. Was it consistent or did it change over the course if the conversation?