Deck 1: Management and Managers

Question 1

Using the fewest inputs to generate a given output is called effectiveness.

Answer 1

False

Question 2

Effectiveness is achieved when the organization achieves appropriate goals.

Answer 2

True

Question 3

An organization is a group of individuals who work together toward common goals.

Answer 3

True

Question 4

Efficiency is defined as pursuing the appropriate goals or doing the right things.

Question 5

Small companies, such as family owned businesses do not need to use all four functions of management.

Question 6

Managers throughout the organization must develop goals, strategy, and do operational planning.

Question 7

Planning involves monitoring the performance of the organization, identifying deviations between planned and actual results, and taking corrective action when necessary.

Question 8

Planning includes setting goals and defining the actions necessary to achieve those goals considering the situation.

Question 9

Before planning can take place, the situation must be analyzed and understood.

Question 10

Organizing involves setting goals and defining the actions necessary to achieve those goals.

Question 11

Organizing involves determining the tasks to be done, who will do them, and how those tasks will be managed and coordinated.

Question 12

Organizing includes structuring the organization to achieve its mission and organizational goals while being responsive to the external environment.

Question 13

Effective leaders have vision, are able to share that vision with employees, and empower and influence their employees to make the vision a reality.

Question 14

Leading includes motivating and directing the members of the organization so that they contribute to the achievement of the goals of the organization.

Question 15

Leading effectively produces financial results for a company.

Question 16

Issues of organizational culture and human resource management are key parts of the management function of planning.

Question 17

Controlling is the process of administering and coordinating resources effectively and efficiently in an effort to achieve the organization's goals.

Question 18

Control is an important function in the managerial process because it provides a method for ensuring that the organization is moving toward the achievement of its goals.

Question 19

Control includes monitoring performance, identifying deviations between planned and actual results, and taking corrective actions if necessary.

Question 20

Role refers to the behavior that is expected in a particular situation.

Question 21

When the CEO of TRW acts as a liaison between his company and an outside constituent, he is fulfilling one of his interpersonal roles of a manager.

Question 22

When the CEO of American Express makes a speech extolling his company's mission, he is fulfilling one of his interpersonal roles as a manager.

Question 23

The informational roles assumed by managers are monitor, disseminator, and negotiator.

Question 24

Depending on the nature of the information, disseminators may also withhold information from workgroup members.

Question 25

The roles of disseminators and spokespersons are synonymous.

Question 26

When Albert Zimmerman, the CEO of Allstar Appliances, performs duties on behalf of his firm that are primarily ceremonial in nature, he is performing an interpersonal role as a manager.

Question 27

Functional managers are responsible for workgroups that are segmented according to function.

Question 28

Managers often differ with regard to both the scope of their responsibilities and their level within the vertical structure of the organization.

Question 29

General managers are responsible for ensuring that several functions, or parts of the organization work together effectively.

Question 30

General managers often have backgrounds similar to the people they manage.

Question 31

A department store manager, who is responsible for a clothing department, an automotive department, and a sporting goods department is called a functional manager.

Question 32

A grocery store manager, who is responsible for a produce department, a meat department, and a bakery is referred to as a functional manager.

Question 33

First-line managers supervise individuals who are directly responsible for producing the firm's products.

Question 34

Technical skills are the most important for top managers.

Question 35

Technical skills include the ability to utilize tools, techniques, and procedures that are specific to a particular field.

Question 36

Human skills are the most important for top-level managers.

Question 37

Consistent with their linking function, top-level managers are most involved in three basic activities: planing and allocating resources, coordinating interdependent groups, and managing work group performance.

Question 38

Conceptual skills involve the ability to work effectively with members of one's own workgroup as well as other workgroups within the organization.

Question 39

Only top level managers, such as chief executive officer and president, need conceptual skills because they do most of the planning.

Question 40

Conceptual skills include the ability to analyze complex situations.

Question 41

Middle managers provide strategic direction for the organization.

Question 42

All managers must have technical, human, and conceptual skills if they wish to be successful.

Question 43

Technical skills are most important for the CEO of a computer corporation such as IBM.

Question 44

As an individual moves up in an organization, the importance of conceptual skills typically decreases, while the importance of technical skills increases.

Question 45

The global business environment is more complex than the domestic business environment.

Question 46

Structural capital refers to the cumulative skills and knowledge of the organization.

Question 47

Due to its obvious importance to organizations, intellectual capital is readily accounted for in most company's financial statements.

Question 48

The accumulated knowledge of an organization represented by its patents, trademarks, and copyrights, proprietary databases, and systems is referred to as structural capital.

Question 49

Customer capital is concerned only with the relationship between a firm and its customers.

Question 50

Human capital refers to the number of human resources working within an organization.

Question 51

Human capital refers to the cumulative skills and knowledge of an organization.

Question 52

e-Businesses do not need to use the same basic managerial and business principles used by "brick and mortar" companies to be profitable.

Question 53

The Internet has increased the bargaining power of consumers by providing them with information about products and all the different brands of those products.

Question 54

Due to the Internet and information technology, managers at all levels need to understand the effects of operating in a global environment.

Question 55

As first-line managers mostly deal with operational workers, they do not need to understand the effect of operating in a global environment.

Question 56

The process of administering and coordinating resources effectively, efficiently, and in an effort to achieve the goals of the organization is called

A) planning.
B) administration.
C) controlling.
D) management.
E) directing.

Question 57

The "art of getting things done through other people was Mary Parker Follett's classic definition of

A) organizing.
B) management.
C) planning.
D) controlling.
E) administration.

Question 58

Management is defined as the process of administering and coordinating resources effectively and efficiently in an effort to achieve the __________ of the organization.

A) operational plan
B) proper administration
C) control
D) goals
E) rules

Question 59

Management is defined as

A) the process of administering and coordinating resources effectively and efficiently and in an effort to achieve the goals of the organization.
B) the forces acting on or within a person that cause the person to behave in a specific, goal-directed manner.
C) a process in which one person or group transmits some type of information to another person or group.
D) the system of shared beliefs and values that develops within an organization.
E) the interaction between business and society.

Question 60

Using the fewest inputs to generate a given output is called

A) efficiency.
B) control.
C) goal attainment.
D) effectiveness.
E) planning.

Question 61

__________ is defined as using the fewest inputs to generate a given output.

A) Planning
B) Effectiveness
C) Control
D) Efficiency
E) Goal attainment

Question 62

Managers who train their workers to use the fewest inputs to generate a given level of output are focusing on

A) efficiency.
B) effectiveness.
C) directing.
D) controlling.
E) strategic planning.

Question 63

When ABC Manufacturing reduced the scrap rate from 12 percent to 4 percent, the CEO praised the workers for their increased

A) effectiveness.
B) efficiency.
C) performance.
D) proficiency.
E) none of the above.

Question 64

At Tweedledee Manufactured Homes, the managers track worker hours per unit to measure worker _________.

A) effectiveness
B) efficiency
C) performance
D) proficiency
E) control

Question 65

Downtown Delivery is a small courier firm employing between five and seven drivers who make pick-ups and deliveries seven days a week. Its owner and founder, Tony Licciardi, is concerned with fluctuating fuel prices and decides to purchase cars for his fleet that each exceed 35 miles per gallon. The best means to characterize Tony's decision would be which of the following basic management terms?

A) controlling
B) directing
C) strategic planning
D) efficiency
E) effectiveness

Question 66

Airlines such as Continental, United, and Delta operate with very narrow profit margins. As a result, these companies try hard to use the fewest inputs (jet fuel, maintenance hours, ticket agents etc.) to generate a given output. This information tells us that __________ is a critical managerial issue at major airlines.

A) effectiveness
B) proficiency
C) potency
D) efficiency
E) goal setting

Question 67

Originally, Southwest Airlines limited its aircraft purchases to Boeing 737s so that they would have to stock parts for only one type of aircraft, and their mechanics, pilots, and service personnel would have to learn only one type of aircraft. This is an example of

A) effectiveness.
B) efficiency.
C) organizing.
D) leading.
E) goal setting.

Question 68

Achieving the appropriate goals by "doing the right thing is referred to as

A) planning.
B) effectiveness.
C) goal attainment.
D) control.
E) efficiency.

Question 69

__________ is defined as achieving the appropriate goals.

A) Goal attainment
B) Effectiveness
C) Capability
D) Control
E) Productiveness

Question 70

After receiving several complaints from customers regarding the slow service in his restaurant, Jonathan hired two new servers and an additional kitchen worker. The food preparation has improved and the customers receive much better service than before. With his new hires, Jonathan has improved the __________ of his restaurant.

A) effectiveness
B) efficiency
C) performance
D) proficiency
E) control

Question 71

In order to be __________ an airport must have an appropriate mix of retail units such as restaurants, bars, magazine and book stores, clothing stores, and souvenir stores.

A) effective
B) efficient
C) controlled
D) organized
E) managed

Question 72

Imagine that you are a manager of a mutual fund where you are held responsible to your shareholders. The shareholders are most concerned with the effectiveness of your decisions and thus you respond accordingly. This would be most evident in which of the following?

A) maximizing shareholder wealth with your investments
B) being first to purchase risky stocks
C) purchasing only safe blue chip stocks to avoid any risks
D) hiring the brightest people
E) buying stocks at the cheapest price available

Question 73

An organization is a group of individuals who work together

A) to maximize shareholder wealth.
B) to generate the most profit.
C) to become more efficient.
D) to reduce costs.
E) toward common goals.

Question 74

The four major functions associated with the process of management are

A) planning, organizing, coordinating, and controlling.
B) planning, leading, controlling, and motivating.
C) planning, organizing, informing, and controlling.
D) planning, informing, leading, and controlling.
E) planning, leading, organizing, and controlling.

Question 75

Whether a manager works for a large company such as General Motors or Ford, or a small company that employs only ten people, the four functions of management remain the same. These functions are

A) planning, organizing, supervising, and controlling.
B) planning, leading, organizing, and controlling.
C) planning, organizing, informing, and controlling.
D) planning, informing, supervising, and controlling.
E) planning, communicating, motivating, and controlling.

Question 76

The four major functions of management include planning, leading, organizing, and

A) directing.
B) informing.
C) administering.
D) controlling.
E) supervising.

Question 77

Which of the following is not one of the four major functions of management?

A) planning
B) controlling
C) delegating
D) leading
E) organizing

Question 78

As a food and beverage controller for an exclusive hotel, Ron Pitisci regularly meets with various chefs and food preparers. By meeting face-to-face with these individuals, Ron hopes to ensure that the foods and beverages he orders from various suppliers will meet the expectations of the chefs. After the meetings, Ron must make many decisions regarding suppliers from whom to order. At this stage, Ron is most concerned with which of the management functions?

A) planning
B) leading
C) administering
D) motivating
E) supervising

Question 79

The managerial function that involves setting goals and defining the actions necessary to achieve those goals is called

A) delegating.
B) controlling.
C) organizing.
D) planning.
E) monitoring.

Question 80

Patricia Tailor, the CEO of Coastal Software, just returned from a two-day management seminar. The seminar stressed that fact that it is very important for managers to set goals and define the actions necessary to achieve those goals. Patricia thought about this information in the context of management and correctly concluded that goal-setting is part of the __________ function of management.

A) directing
B) planning
C) controlling
D) leading
E) organizing