Deck 9: Reception, Correspondence, Mail, Telephone Techniques, and Supplies

Question 1

In a medical malpractice suit, which of the following terms represents the legal defense that unreasonable patient behavior helped cause the injury?

A) Statute of limitations
B) Assumption of risk
C) Informed consent
D) Contributing negligence

Answer 1

Contributing negligence

Question 2

The majority of patients covered by Medicare are

A) persons who are blind.
B) persons aged sixty-five years or older.
C) active military personnel.
D) persons who are bankrupt.

Answer 2

persons aged sixty-five years or older.

Question 3

The joint between the carpal and metacarpal of the thumb is an example of which type of joint?

A) Synovial
B) Pivot
C) Fibrous
D) Gliding
E) Saddle

Answer 3

Saddle

Question 4

Which of the following should replace a patient's medical record when the record is removed from the filing system?

A) Post-it note
B) Out guide
C) Divider guide
D) Cross-reference card
E) Index card

Question 5

Which of the following terms refers to an appointment schedule in which all patients are scheduled in the first half of each hour?

A) Modified-wave
B) Triage
C) Double booking
D) Categorization
E) Open booking

Question 6

Which of the following terms refers to a partial loss of accommodation in the eye resulting from aging?

A) Diplopia
B) Estropia
C) Hyperopia
D) Presbyopia
E) Myopia

Question 7

On a prescription, SIG represents which of the following?

A) No signature
B) Instruction to the patient
C) Number of refills
D) Quantity to dispense
E) Drug name

Question 8

Which of the following terms describes medications that are referred to by schedule numbers I, II, III, IV, and V?

A) Over-the-counter
B) Supplements
C) Trade
D) Generic
E) Controlled substances

Question 9

Which of the following additives should be used when processing a differential blood smear?

A) EDTA
B) Sodium citrate
C) Lithium iodoacetate
D) Heparin
E) Potassium oxalate

Question 10

Which of the following documents makes wishes known in the event that individuals are unable to speak for themselves?

A) Durable power of attorney
B) Deposition
C) Living will
D) Informed consent
E) Advance directives

Question 11

Which of the following is a complication of ulcerative colitis?

A) Low-birth-weight infants
B) Pneumonia
C) Stroke
D) Septicemia
E) None of these

Question 12

Common uses of cholinergic drugs include treatment of all of the following, except

A) myasthenia gravis.
B) respiratory depression.
C) glaucoma.
D) nonobstructive urinary retention.

Question 13

For informed consent, a patient must do all of the following EXCEPT

A) have a preexisting will.
B) understand the benefits of the procedure.
C) understand what will happen if consent is not given.
D) understand that consent can be withdrawn at any time.
E) understand the diagnosis.

Question 14

Which of the following white blood cells releases histamine and heparin?

A) Eosinophils
B) Basophils
C) Neutrophils
D) Monocytes
E) Lymphocytes

Question 15

Which of the following legislative regulations allows nonlicensed personnel to perform clinical procedures while employed by a licensed physician?

A) Occupational Safety and Health Act
B) Federal Trade Commission Act
C) Fair Labor Standards Act
D) National Labor Relations Act
E) Medical practice acts

Question 16

Which of the following statements is most appropriate during a patient interview?

A) "If you were smart, you would lose weight."
B) "I promise that you will not have any trouble after the procedure."
C) "Leave your husband if he is abusive."
D) "Tell me more about your exercise program."
E) "There is no way your condition will improve if you do not stop smoking."

Question 17

Insurance against embezzlement for employees who handle financial matters in the medical office is called

A) consideration.
B) bonding.
C) misfeasance.
D) nonfeasance.
E) negligence.

Question 18

The credit balance remaining in an account is referred to as

A) new balance.
B) charges.
C) previous balance.
D) payments.
E) account balance.

Question 19

Which of the following filing systems is most appropriate for a practice with more than 15,000 active patient records?

A) Chronologic
B) Subject
C) Numeric
D) Alphabetic
E) Geographic

Question 20

The measles-mumps-rubella (MMR) vaccine is most commonly administered at which age?

A) Two months
B) Four months
C) Six months
D) Ten months
E) Fifteen months

Question 21

The most common cancer of the female genital tract in women over age forty-five is

A) vaginal squamous carcinoma.
B) cervical squamous carcinoma.
C) endometrial cancer (adenocarcinoma).
D) ovarian carcinoma.

Question 22

The hepatitis C virus is most commonly transmitted by

A) the fecal-oral route.
B) intravenous drug abuse.
C) living in the same household as an infected person.
D) ingestion of contaminated food or water.
E) inhalation of infected airborne particles.

Question 23

According to the Child Abuse Prevention and Treatment Act, teachers, physicians, and other licensed health care practitioners are responsible for reporting child abuse within which specific time frame?

A) Twenty-four hours
B) Forty-eight hours
C) Seventy-two hours
D) Ten days
E) Thirty days

Question 24

Of the following, which is the most common complication of measles in a child?

A) Keratoconjunctivitis
B) Orchitis
C) Acute appendicitis
D) Otitis media
E) Subacute sclerosing panencephalitis

Question 25

To prevent a false-positive result when testing for occult blood in the stool, patients should be instructed to omit which of the following from their diet for three days before stool collection?

A) Eggs
B) Whole milk
C) Green vegetables
D) Red meat
E) Coffee

Question 26

Which of the following classes of drugs causes relaxation of the blood vessels and increases blood flow in the coronary arteries?

A) Hemostatics
B) Vasopressors
C) Vasodilators
D) Anticoagulants
E) Antianemics

Question 27

Which of the following is a topical medication that causes pupil constriction?

A) Pilocarpine
B) Furosemide
C) Verapamil
D) Nitroglycerin
E) Norepinephrine

Question 28

Monies owed to others are known as

A) credits.
B) debits.
C) accruals.
D) payables.
E) receivables.

Question 29

The proofreader mark "] [" indicates that you should

A) close up space.
B) underline.
C) italicize.
D) capitalize.
E) omit.

Question 30

The incidence of malpractice claims has been shown to be directly related to the

A) financial status of the patient.
B) extent of the patient's injury.
C) education level of the patient.
D) quality of the physician-patient relationship.

Question 31

Mail with which of the following notations should only be opened with the address's permission?

A) First-class
B) Priority
C) Certified
D) Confidential

Question 32

Controlled substances that have the highest potential for abuse, and are not acceptable for medical use, are classified as

A) Schedule I.
B) Schedule II.
C) Schedule III.
D) Schedule IV.
E) Schedule V.

Question 33

When preparing a patient for a breast examination, which of the following is the most appropriate position?

A) Sim's
B) Supine
C) Fowler's
D) Prone
E) Dorsal recumbent

Question 34

In an alphabetic filing system, which of the following patient records should be filed last?

A) Mary Mabry
B) Richard Von Dyke
C) Mahsa St. Pears
D) Harold Smith
E) John MacArthur

Question 35

The style of a letter is set by the alignment of which of the following?

A) Date
B) Margins
C) Body
D) Letterhead
E) Inside address

Question 36

Parietal cells of the stomach secrete which of the following chemical substances?

A) Pepsinogen and amylase
B) Gastrin and secretin
C) Pepsin and cholecystokinin
D) Hydrochloric acid and intrinsic factor
E) None of these

Question 37

Leaving two appointment times open in the daily schedule is known as

A) performing triage.
B) offering flexible office hours.
C) adding buffer time.
D) using modified-wave scheduling.

Question 38

Which of the following structures is located in the pectoral region of the body?

A) Intestines
B) Femur
C) Forearm
D) Heart
E) Sinuses

Question 39

To confirm a suspected diagnosis of cholelithiasis, the patient will be scheduled for an examination of which of the following?

A) Esophagus
B) Gallbladder
C) Duodenum
D) Urinary bladder
E) Colon

Question 40

Tympan/o is the combining form meaning

A) malleus.
B) cerumen.
C) stapes.
D) incus.
E) eardrum.

Question 41

Yellow bone marrow is inactive and is composed mostly of

A) lymph.
B) fat.
C) protein.
D) glycogen.

Question 42

Which of the following types of United States Postal Service mail is available every day of the week, including holidays?

A) Registered
B) Express
C) First class
D) Priority
E) Certified

Question 43

A person who has sustained excessive blood loss should be treated for which of the following?

A) Kidney failure
B) Cardiac arrest
C) Shock
D) Acidosis
E) Respiratory failure

Question 44

Lack of which of the following hormones causes diabetes insipidus?

A) Oxytocin
B) Antidiuretic hormone
C) Growth hormone
D) Thymosin
E) Glucagon

Question 45

When coding an insurance claim for empyema according to Current Procedural Terminology (CPT), the code should be listed under which of the following body systems?

A) Respiratory
B) Cardiovascular
C) Urinary
D) Integumentary
E) Sensory

Question 46

The purpose of an appointment matrix is to

A) provide an accurate record of times already allotted that are not available for scheduling patients.
B) allow for scheduling of several patients within a predetermined time frame.
C) allow processing time for scheduled laboratory tests.
D) allow scheduled appointments to be recorded in one centralized location.
E) eliminate the need for appointment cards.

Question 47

Which of the following infectious disorders is transmitted by eating undercooked pork from infected pigs?

A) Botulism
B) Strongyloidiasis
C) Schistosomiasis
D) Trichinosis
E) None of these

Question 48

Lacking new development, or pertaining to the failure of a tissue to produce normal cell division, is called

A) hypertrophy.
B) ischemia.
C) aplastic.
D) gangrene.
E) cancer.

Question 49

A patient with a physical disability enters the medical office. The most appropriate response by the medical assistant is to

A) express sympathy regarding the disability.
B) ask the patient whether assistance is needed.
C) ask the patient how the disability occurred.
D) assume that the patient needs assistance and begin giving aid.
E) assume that the patient is able to take care of his/herself.

Question 50

Medical office expenses for the month of March are $8,300. Revenue for the same month is $15,240. The practice has a total of $284,000 and liabilities of $56,000. What is the net income for the practice for the month of March?

A) $6,940
B) $22,250
C) $38,000
D) $268,760

Question 51

Recording income when it is earned and expenses as they are incurred is called

A) trial balance.
B) adjustment record.
C) accounts receivable.
D) accrual basis accounting.
E) None of these.

Question 52

Which of the following filing procedures indicates that a document is ready for filing?

A) Sorting
B) Releasing
C) Indexing
D) Conditioning

Question 53

Cromolyn sodium is classified as which of the following?

A) Vasodilator
B) Decongestant
C) For the prophylaxis of asthma
D) Expectorant
E) Antihistamine

Question 54

Abnormal levels of protein in the pregnant patient may indicate which of the following conditions or disorders?

A) Preeclampsia
B) Diabetes mellitus
C) Diabetes insipidus
D) Iron deficiency anemia
E) Hemophilia

Question 55

Which of the following terms refers to a drug that causes birth defects?

A) Anaphylaxis
B) Adverse reaction
C) Teratogen
D) Antagonist
E) Idiosyncrasy

Question 56

Which of the following is used to display data after it has been processed?

A) Input devices
B) Hardware
C) Read-only memory
D) Output devices

Question 57

Debit adjustments are also called

A) credits.
B) posting.
C) balances.
D) refunds.
E) adjustment columns.

Question 58

Which of the following interviewing techniques encourages patients to provide a more complete history?

A) Repeating the patient's reply
B) Asking open-ended questions
C) Asking direct questions
D) Asking leading questions
E) Summarizing the patient's reply

Question 59

Which of the following procedures is performed to view a cross section of an organ?

A) Pyelography
B) Tomography
C) Hysterography
D) Ultrasonography
E) Angiography

Question 60

An ophthalmologist is the most appropriate specialist to treat a patient with a disorder of which of the following?

A) Heart
B) Eyes
C) Lungs
D) Throat
E) Brain

Question 61

Which of the following is defined as treatment of all body fluids as though they were infectious, regardless of their true pathogenicity?

A) Material Safety Data Sheet
B) Exposure control plan
C) Universal precautions
D) Employee's right to know

Question 62

A universal emergency medical identification symbol represents a person who

A) is certified in cardiopulmonary resuscitation (CPR).
B) has a life-threatening health condition.
C) belongs to a volunteer fire department.
D) is a trained emergency medical technician (EMT).

Question 63

A chain of infection begins with which of the following?

A) Reservoir host
B) Means of exit
C) Means of transmission
D) Susceptible host
E) Means of entrance

Question 64

Raised, white patches on the mouth or vulva are called

A) xanthoma.
B) keratosis.
C) leukoplakia.
D) leukopenia.
E) lumbago.

Question 65

Which of the following muscles is most commonly used for deep intramuscular injections in adults?

A) Latissimus dorsi
B) Vastus lateralis
C) Biceps brachialis
D) Gluteus medius
E) Gastrocnemius

Question 66

When notifying a patient of termination of care, the letter should be sent via which of the following classes of mail?

A) Certified, return receipt
B) Registered
C) Priority
D) Express
E) First-class

Question 67

A collection of related files that serve as a foundation for retrieving information is known as a

A) spreadsheet.
B) database.
C) schedule.
D) network.

Question 68

"The catheter was removed and pressure was applied to the groin and hemestasis was achieved. There was no evidence of reflux." Which of the following words in the previous statement is an error in transcription?

A) catheter
B) groin
C) hemestasis
D) achieved
E) reflux

Question 69

A 26-year-old athlete is unable to extend his right elbow after a boxing injury. Which of the following tendons is most likely injured?

A) Biceps brachii
B) Flexor digitorum
C) Extensor digitorum
D) Peroneus longus
E) Triceps brachii

Question 70

Based on some state laws, minors may seek medical treatment without parental consent for all of the following, except

A) birth control.
B) surgery.
C) pregnancy.
D) sexually transmitted diseases.

Question 71

The purpose of the blood centrifuge is to determine or separate the

A) iron level.
B) clotting time.
C) erythrocyte count.
D) erythrocyte morphology.
E) plasma composition.

Question 72

If the nurse practitioner suspects a patient has cystitis, which of the following specimens should be obtained from the patient?

A) Sputum
B) Stool
C) Blood
D) Cerumen
E) Urine

Question 73

Which of the following waves on an ECG tracing represents the contraction of the atria?

A) P
B) Q
C) R
D) S
E) T

Question 74

Which of the following is an example of aseptic technique?

A) Moving away from a sterile field
B) Maintaining a 1-inch border between sterile and nonsterile areas
C) Keeping hands below the waist
D) Reaching over a sterile field

Question 75

Which of the following is the correct format for the inside address in a letter to a physician?

A) Doctor Fields
B) Dr. Fields
C) Dr. Thomas M. Fields, M.D.
D) Doctor Thomas M. Fields, M.D.
E) Thomas M. Fields, M.D.

Question 76

A patient with paranoid schizophrenia comes to the office for an annual checkup. When the medical assistant attempts to take his temperature, the patient insists on using an oral thermometer that he brought from his home because he says that the office thermometer "might have bugs." Which of the following responses by the medical assistant represents empathy?

A) Taking the patient's temperature with his thermometer
B) Documenting the patient's refusal to have his temperature taken
C) Allowing the patient to take his temperature himself with an oral thermometer
D) Asking the office manager to handle this difficult patient
E) Telling the patient, "Don't worry, we don't have bugs here."

Question 77

Which of the following is the correct spelling of the term that refers to suturing the region above the stomach?

A) Epagastrorafey
B) Epigastorraphy
C) Epigastrorrhaphy
D) Epigastrorraphy
E) Eppigastrorraphy

Question 78

Which of the following is the most appropriate method of determining a collection ratio?

A) Dividing accounts receivable balance by monthly charges
B) Dividing expenses by total procedures
C) Dividing gross charges by collections
D) Dividing total collections by net charges
E) Dividing collections by gross charges

Question 79

Which codes are used only by insurance companies that process Medicare for the Health Care Financing Administration in certain geographical areas?

A) CPT codes
B) Level III codes
C) Add-on codes
D) ICD-10-CM codes
E) ICD-9-CM codes

Question 80

Which of the following scheduling methods allows all physical examinations to occur on certain days and certain hours?

A) Stream
B) Wave
C) Open hours
D) Cluster
E) Modified wave