Deck 2: Diversity Consciousness and Success

Question 1

Sociocultural theory focuses on the

A) biological context of one's thoughts and actions
B) social context of one's thoughts and actions
C) way in which we are controlled and manipulated by our environment
D) the psychological and physiological underpinnings of our behavior

Answer 1

social context of one's thoughts and actions

Question 2

Field-dependent students

A) prefer to work independently
B) like to work with others to achieve a common goal
C) tend to be insensitive to the needs of others
D) are inclined to compete for individual recognition

Answer 2

like to work with others to achieve a common goal

Question 3

Which of the following individuals theorizes that each of us possesses at least eight intelligences?

A) Erving Goffman
B) Joe Feagin
C) Roosevelt Thomas
D) Sonja Nieto
E) Howard Gardner

Answer 3

Howard Gardner

Question 4

According to Daniel Goleman's research involving more than 150 business firms,--------------- distinguishes average performers from "superstars."

A) IQ
B) emotional intelligence
C) seniority
D) social class status
E) technical qualifications

Question 5

Rodney, who is working on a group project with a number of other coworkers in his department, has begun to feel that the rest of the group is not interested in his creative and sometimes outlandish ideas. Therefore, he finds it easier to keep quiet and go along with the group even if he disagrees. This is an example of

A) groupthink
B) emotional intelligence
C) transculturation
D) managing diversity

Question 6

Communication and teamwork are competencies that allow people to interact in a way that values differences. Thus, they are examples of

A) social forces
B) transculturation
C) diverse learning styles
D) diversity skills
E) diversity intelligence

Question 7

------------ is the process by which a person adjusts to another cultural environment without sacrificing his or her cultural identity.

A) assimilation
B) cultural pluralism
C) multiculturalsim
D) transculturation
E) sociocultural flexibility

Question 8

According to the text, diversity training has a positive impact when

A) training is viewed as a long-term process
B) trainers treat all individuals and organizations the same
C) the primary motivation is to minimize the risk of costly lawsuits
D) all of the above

Question 9

Cultural competence refers to

A) mastery of important do's and don'ts for different cultures
B) something more holistic and transformational than diversity consciousness
C) certain attitudes and skills
D) all of the above

Question 10

In an experimental study by Robert Schulman of Georgetown Medical Center, doctors proscribed treatment for different actors posing as patients. Findings from the study revealed that the doctors in the study were less likely to recommend appropriate treatment for

A) uninsured patients
B) Black and female patients
C) patients who spoke with a noticeable accent
D) White and old patients

Question 11

In Chapter Two, the companies Lockheed Martin, Morgan Stanley, and Coca Cola are discussed to illustrate

A) effective diversity training programs
B) the negative impact of diversity training programs with minimal accountability
C) the costliness of lawsuits stemming from inadequate diversity consciousness
D) the dangers of groupthink in large organizations

Question 12

Sociocultural theory is a perspective that focuses on the social and cultural context of one's thoughts and actions.

Question 13

Transculturation is the process by which people sacrifice their own cultural identity in order to adjust to another cultural environment.

Question 14

Diversity skills are those competencies that allow people to interact with others in a way that values differences.

Question 15

Research shows that individuals can alter or expand their learning styles.

Question 16

According to the text, research studies indicate that cultural upbringing plays a significant role in determining people's learning styles.

Question 17

Managing diversity means creating an environment that enables everyone to realize their full potential.

Question 18

Employment discrimination lawsuits in the U.S. have resulted in awards in excess of $500 million.

Question 19

According to Daniel Goleman, emotional intelligence is the ability to think things through by suppressing one's own feelings.

Question 20

Groupthink is one of a number of advantages afforded by a diversity conscious workforce.

Question 21

Diversity training has a positive impact when training is viewed as an event rather than a process.

Question 22

Communicating and teaming with coworkers and clients from different cultural backgrounds require competencies that allow us to respect and value differences. These competencies, as discussed in the text, are referred to as______ _______ .

Question 23

According to the text, diversity consciousness consists of understanding of diversity, diversity skills, and diversity ______.

Question 24

Students who prefer to work by themselves and compete for individual recognition are described as being field______ .

Question 25

As discussed in the text, ______are groupings of people organized to achieve one or more goals.

Question 26

Today, companies are increasingly offering diversity training by integrating online and traditional approaches to learning. This is referred to as ______learning.

Question 27

Diversity training often focuses on how workers, customers, and clients may not necessarily share the same standards regarding the rightness or wrongness of certain behaviors, or what we refer to as______ .

Question 28

Does the meaning of success vary from person to person and culture to culture? Explain and support your answer with examples.

Question 29

Explain sociocultural theory.

Question 30

Explain how social forces shape 1) the way we view success and, 2) the explanations we offer for success.

Question 31

The concept of cultural learning styles suggests that students from different cultural backgrounds may develop different ways of learning. Explain.

Question 32

List and discuss three diversity skills that promote success at school.

Question 33

List and discuss three diversity skills that promote success at work.

Question 34

List and discuss three ways in which organizations benefit from the diversity consciousness of their employees.

Question 35

What is meant by diversity training and discuss at least two examples.

Question 36

Explain why a lack of diversity consciousness is costly to individuals and organizations. Support your answer with examples.

Question 37

In recent years, diversity training programs have been criticized. Explain why.

Question 38

According to the text, diversity training is not always positive or effective. List and briefly explain four characteristics that heighten the positive impact of diversity training.