Deck 6: Teamwork

Question 1

According to the text, a team refers to

A) people who share a specific trait
B) a number of people who are in the same location at the same time
C) a number of people who are involved in a cooperative effort
D) people who share similar ideas about the best way to accomplish a specific goal

Answer 1

a number of people who are involved in a cooperative effort

Question 2

The coordinated effort by a group of persons working toward a common goal is the definition of

A) teamwork
B) synergy
C) collective efficacy
D) collective management

Answer 2

teamwork

Question 3

Michael, Maria, Carlos, William, and Tammie are members of a surgical team at a local hospital. As such, they engage in a coordinated effort in order to work toward the goal of providing quality care to their patients. Their ability to do this is defined as

A) teamwork
B) centering
C) collective management
D) collective efficacy
E) total quality management

Answer 3

teamwork

Question 4

Uri Treisman's research focused on the relationship between teamwork and

A) customer satisfaction
B) effective global marketing
C) athletic performance
D) health care
E) student achievement

Question 5

The jigsaw method, as used by Aronson, was a(n)

A) strategy for promoting cross-cultural understanding on virtual teams
B) strategy for promoting problem-solving on cross-functional teams at Ford Motor Company
C) educational plan aimed at reducing interracial tensions among public school students
D) corporate initiative designed to promote social networking among employees of diverse cultures

Question 6

The concept of synergy refers to the benefits of

A) teamwork
B) technology
C) conflict
D) the "argument culture"

Question 7

According to Tuchman, it takes time for team members to develop a sense of trust, cohesiveness, and understanding of the norms that guide their behavior. Tuchman refers to this stage of team development as

A) synthesizing
B) collaborating
C) storming
D) norming

Question 8

When we check up on ourselves as a member of a team, we need to be aware of our own values as well as the values of other team members. In other words, we need to show

A) mindfulness
B) instrumental leadership
C) uncertainty avoidance
D) yin and yang
E) collective inquiry

Question 9

According to the text, high performance teams

A) avoid groupthink
B) decenter and recenter
C) assess their performance periodically
D) all of the above
E) none of the above

Question 10

In one exercise used in diversity training, a label is placed on each person in a small group. In the course of performing a task, these people are instructed to treat other individuals according to their labels. Labels might include expert, militant, smart, dumb, and secretary. The primary aim of this exercise is to illustrate which of the following obstacles to teamwork?

A) centering and recentering
B) groupthink
C) uncertainty avoidance
D) stereotyping

Question 11

Which of the following is not one of the six approaches to conflict management discussed in the text?

A) circumvent
B) confront
C) conform
D) collate
E) communicate

Question 12

According to Deborah Tannen, author of The Argument Culture, Americans traditionally emphasize

A) that differences can be interactive and complementary
B) solving a problem rather than finding fault
C) winning an argument rather than understanding another's points of view
D) that teamwork is the best way to get things done

Question 13

Fiona encounters conflict on her job almost daily. Consequently, she finds it helpful to "pick her battles" and avoid conflict whenever possible. Which of the following describes Fiona's approach to conflict management?

A) compromise
B) collaborate
C) circumvent
D) confront
E) collate

Question 14

Members of a virtual team cannot decide on a fair way to determine how they get paid for their work on a particular project, since team members live in a number of countries with different standards of living. Thus, they hire a neutral third person to help them reach a non- binding decision on their pay. This is an example of

A) circumvention
B) prevention
C) mediation
D) arbitration
E) compromise

Question 15

Rather than taking sides when it comes to conflict, Frieda and Dennis try to settle their differences through mutual concessions. In effect, each of them tries to give a little. Their approach to conflict management is

A) collaborate
B) conform
C) compromise
D) circumvent

Question 16

A give-and-take process in which a neutral third person helps disputing parties reach a non- binding agreement is known as

A) mediation
B) arbitration
C) provention
D) circumvention

Question 17

Which of the following is not one of the "ten principles of conflict management?"

A) manage conflict in the early stages
B) listen actively
C) ask questions rather than assume
D) criticize people rather than ideas
E) be willing to change

Question 18

Synergy is the concept that members of a team interacting cooperatively will accomplish much more than if they act alone.

Question 19

A virtual team works across space, time, and organizational boundaries.

Question 20

In comparison to face-to-face teams, virtual teams tend to experience fewer problems in terms of miscommunication and conflict.

Question 21

Mindfulness lowers our consciousness and blots out intuition.

Question 22

According to the text, every team is diverse.

Question 23

According to Stephen Covey, empathy is the most important skill needed for teamwork.

Question 24

According to Tuchman, storming refers to a period in a team's development during which members reach agreement on their norms and mission.

Question 25

When team members recenter, they shift perspectives and adopt multiple points of view.

Question 26

When arbitration is used to deal with conflicts, the arbitrator has the power to render a binding decision.

Question 27

When a team develops collective efficacy, its members believe they are capable of effecting change and making a difference.

Question 28

Collective efficacy is found on high performance teams.

Question 29

According to the text, high performance teams avoid groupthink.

Question 30

Conflict is defined as the struggle that results when two or more parties perceive a difference or incompatibility in their goals.

Question 31

Conflict management is the process by which conflict is dealt with in an effective and constructive manner.

Question 32

Both arbitrators and mediators have the power to render a binding decision.

Question 33

A_______ is a number of people who are involved in a cooperative effort.

Question 34

"A group of people that works across time, space, and organizational boundaries with links strengthened by webs of communication technologies" is the definition of a_______ _______ .

Question 35

_______ _______ refers to people's shared belief that they are capable of bringing about change and making a difference.

Question 36

When team members lack _______ or confidence that their peer's intentions are good, this can become a major obstacle to teamwork.

Question 37

_______ is the struggle that occurs when two or more parties perceive their values or goals to be incompatible.

Question 38

The word ting, as used by Chinese, means that we should listen with our ears,_______ , and heart.

Question 39

A give-and-take process in which a neutral third person helps disputing parties reach a mutually fair, non-binding resolution is known as_______ .

Question 40

Explain what is meant by the "jigsaw method." What does this method reveal about teamwork at school?

Question 41

Explain the relationship between teamwork and success. Use specific examples to support your answer.

Question 42

Discuss the meaning and challenges of virtual teaming.

Question 43

According to research, the physical distance of team members and their use of electronic media can effect teamwork. Explain.

Question 44

Explain how diversity consciousness promotes teamwork.

Question 45

Discuss three proven strategies for building high-performance teams.

Question 46

Explain how decentering and recentering promote synergy.

Question 47

The unequal distribution of power within a team can detract from synergy. Explain why.

Question 48

List and give examples of three obstacles to teamwork.

Question 49

Explain how conflict can promote teamwork.

Question 50

List and briefly explain the six approaches to conflict management.

Question 51

For conflict management to be effective, cultural differences need to be taken into account. Is the preceding statement true or false? Support your answer.

Question 52

Explain why there is no one correct approach to conflict management.