Deck 2: Careers in the Automotive Service Industry

Question 1

A service advisor is also called a ________.

A)Service writer
B)Service Manager
C)Technician
D)Shop foreman

Answer 1

Service writer

Question 2

What is NOT included on a work order?

A)Mileage
B)Description of work requested
C)VIN
D)Customer's mothers maiden name

Answer 2

Customer's mothers maiden name

Question 3

All of the following are usual duties of a lube technician EXCEPT ________.

A)Oil change
B)Water pump replacement
C)Air filter replacement
D)Accessory drive belt inspection

Answer 3

Water pump replacement

Question 4

New vehicle preparation is usually an entry-level vehicle service position and usually involves what duties?

A)Installing dealer-installed options
B)Removal of all protective coverings and plastic
C)Correcting tire pressures
D)All of the above

Question 5

What is NOT a duty of a general service technician?

A)Order the parts needed
B)Diagnose the customer's concern
C)Perform vehicle repair procedures
D)Have the customer sign the work order

Question 6

Which description best fits the role of a service advisor?

A)A customer service representative
B)A money manager
C)A skilled technician
D)A beginning technician

Question 7

Two technicians are discussing the duties of a shop foreman and a service manager. Technician A says that a shop foreman diagnoses vehicle problems. Technician B says that the service manager usually repairs vehicles. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 8

Who is the person that greets the service customer and completes the work order?

A)Service manager
B)Service writer
C)Service advisor
D)Either B or C

Question 9

Which job would be concerned with the maintenance of shop equipment?

A)Shop owner
B)Shop foreman
C)Service manager
D)Any of these

Question 10

Which job would be concerned with working hours and pay?

A)Service advisor
B)Shop foreman
C)Service manager
D)Service technician

Question 11

Technician A says that vehicle warranties are limited by mileage. Technician B says that vehicle warranties are limited by vehicle age. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 12

The warranty on catalytic converters is at least how long?

A)1 year
B)3 years
C)8 years
D)12 years

Question 13

Technician A says that only manufacturers offer vehicle warranties. Technician B says that aftermarket warranties are available for consumers to purchase. Which technician is correct?

A)Technician A only
B)Technician B only
C)Both technicians A and B
D)Neither technician A nor B

Question 14

Which of these statements is NOT true regarding new vehicle dealerships?

A)They accept very little warranty repair work
B)They pay for in service technician training on new model vehicles and systems
C)They often own special service tools specific to their vehicles
D)They usually provide uniforms for service technicians

Question 15

Vehicles built today are in service longer than vehicles built twenty years ago.

Question 16

Bumper to bumper warranty coverage is longer than powertrain warranty coverage.

Question 17

Manufacturer warranty repair can be performed at independent service shops.

Question 18

The average age of a passenger car on the road today is over ________ years.

A)10
B)3
C)5
D)7

Question 19

Independent service facilities often provide in-service training for their technicians.

Question 20

Large national service facility chains may offer training programs for entry level technicians.

Question 21

Which of these is TRUE regarding the work order?

A)It is a legal document
B)It includes a description of the vehicle
C)The customer signs it to authorize service
D)All of these

Question 22

Which of these is a high school program designed to train aspiring automotive technicians?

A)COBRA
B)AYES
C)ASE
D)NATEF

Question 23

Which of these is TRUE regarding the work schedule of a typical automotive service technician?

A)Weekend work may be required
B)Evening work may be required
C)It is generally a 40 hour work week
D)All of these

Question 24

The technician team leader is generally competent only in general maintenance tasks.

Question 25

Which of these is an accurate description of a service advisor's responsibilities?

A)Thoroughly document details regarding the customer's concern
B)Perform a preliminary diagnosis
C)Both A and B
D)Neither A nor B

Question 26

Every work order should include the vehicle identification number.

Question 27

Who typically handles all the paperwork required to operate the service facility?

A)Shop foreman
B)Service manager
C)Service advisor
D)None of these

Question 28

Who is responsible for finding the correct part needed by the service technician?

A)Counter person
B)Shop foreman
C)Service advisor
D)Service technician

Question 29

Which of these is NOT a job related to the automotive industry?

A)Insurance adjuster
B)Technical writer
C)Salesperson
D)All of these are jobs in the automotive industry.

Question 30

The shop foreman performs diagnostic tasks and assists other service technicians.