Deck 10: Preparing for Employment in the Medical Office

Question 1

What is another name for a traditional job market?

A) Non-traditional
B) Hidden job market
C) Non-visible job market
D) Visible job market

Answer 1

Visible job market

Question 2

Which of the following is an example of a visible job market?

A) Career fair only
B) Classified ads only
C) Career fairs and classified ads
D) Face-to-face networking

Answer 2

Career fairs and classified ads

Question 3

Which of the following is an example of a hidden job market?

A) Face-to-face networking
B) Career fair
C) Classified ads
D) Job boards

Answer 3

Face-to-face networking

Question 4

As you begin your search for employment, you need to evaluate your _________.

A) Skills and goals
B) Competencies and aptitudes
C) Past experience and current role
D) Educational experience and past accomplishments

Question 5

________________ serve as a snapshot of the applicant, which helps employees choose interview candidates.

A) Applications
B) Thank-you letters
C) Cover letters
D) Introduction letters

Question 6

___________ applications are an effective and efficient method of submitting data.

A) Handwritten
B) Completed
C) Online
D) Typed

Question 7

Stating "references are available upon request" ________ a best practice for completing an application.

A) Is
B) Is not
C) Can be
D) Is always

Question 8

If the date that you composed a letter is different from the date that you are sending it, you use the date that you __________.

A) Sent the letter
B) Composed the letter
C) Drafted the letter
D) Expect to receive a letter back

Question 9

What is considered to be the most important position of the letter?

A) Closing
B) Salutation
C) Paragraph 1
D) Paragraph 2

Question 10

Which punctuation would you use following the closing of a letter?

A) Comma
B) Period
C) Colon
D) Semi-colon

Question 11

What type of job markets are less obvious and require more initiative by the job seeker?

A) Visible job markets
B) Hidden job markets
C) Open job markets
D) Closed job markets

Question 12

During her search for employment opportunities, Dee found an open HIT position with a multi-physician clinic. The résumé is to be submitted online. Which format should she use to submit her online résumé?

A) Functional, because she likes it better and already has a résumé prepared using this format.
B) Chronological with bold side headings.
C) Chronological, because her recent educational training and certification directly relate to the position requirements.
D) Chronological/plain text format, because her recent educational training and certification directly relate to the position requirements.

Question 13

Which paragraph of the thank-you letter should show enthusiasm and eagerness to join the office team?

A) One
B) Two
C) Three
D) Four

Question 14

Which paragraph of the thank-you letter should express gratitude for the interview opportunity?

A) One
B) Two
C) Three
D) Four

Question 15

Which paragraph of the thank-you letter should emphasize the applicant's qualifications?

A) Four
B) Three
C) Two
D) One

Question 16

__________ and objectively evaluating personal and professional skills is the first step in seeking employment.

A) Selling your résumé
B) Listening
C) Speaking appropriately
D) Attending seminars

Question 17

Be prepared to address reasons for frequent _______________ in jobs.

A) Variation
B) Modification
C) Adaptation
D) Changes

Question 18

The purpose of the cover letter is to _______________ the application process.

A) Personalize
B) Inquire about
C) Request information on
D) Identify

Question 19

The format style should be _______________ in the cover/application letter, résumé, and follow-up letter.

A) Different
B) Diverse
C) Consistent
D) Changed

Question 20

The primary goal of a résumé is _______________.

A) Obtain a position
B) Gain an interview
C) Give as much detail about the applicant as possible
D) Analyze the application process

Question 21

Résumés should be _______________, easy to read and/or scan for relevant information, and well written.

A) Lengthy
B) Extensive
C) General
D) Brief

Question 22

In a résumé, use _______________ or action verbs to showcase skills.

A) Command words
B) Soft words
C) Power words
D) Communication words

Question 23

The most common résumé style is the _______________ résumé.

A) Chronological
B) Functional
C) Logical
D) Purposeful

Question 24

_______________ are used throughout the résumé to directly relate to the position's requirements.

A) Expressions
B) Keywords
C) References
D) Illustrations

Question 25

On your résumé, list your education in _______________ chronological order.

A) Primary
B) Uniform
C) Forward
D) Reverse

Question 26

Plan to arrive ____ minutes prior to the interview time.

A) 30
B) 20
C) 10
D) 5

Question 27

An applicant that is prepared to take notes appears to be _______________.

A) Organized
B) Spontaneous
C) Controlling
D) Impulsive

Question 28

During an interview, should a person's attire should reflect what he or she would wear if employed in the position?

A) No
B) Yes
C) If requested
D) Sometimes

Question 29

If you are unsure of how to dress for an interview, it is best to be _______________.

A) Conservative
B) Unconventional
C) Old-fashioned
D) Avant-garde

Question 30

When an interviewer asks an illegal question, the interviewee has the _______________ to answer or not.

A) Responsibility
B) Obligation
C) Duty
D) Choice

Question 31

Sometimes the wording of the question itself, not the intention, makes it _______________.

A) Legal
B) Illegal
C) Authorized
D) Fraudulent

Question 32

Illegal interview questions are grouped into __________ categories.

A) 8
B) 9
C) 10
D) 11

Question 33

_________ history and background checks are commonly performed during the application process.

A) Work
B) Credit
C) Deposit
D) Payment

Question 34

You should write a thank-you letter to the interviewer within _____ days of the interview.

A) 5
B) 4
C) 3
D) 2

Question 35

After leaving an interview, you should immediately _______________.

A) Call and thank the employer for the interview
B) Contact the employer via social media
C) Make notes of what happened
D) Send a letter explaining what salary you require

Question 36

_______________ is inherently part of the employment search process.

A) Recognition
B) Acceptance
C) Understanding
D) Rejection

Question 37

During a phone interview, ________________________.

A) Enable the call-waiting feature
B) You will need to multitask
C) Speak at a normal pace
D) Do not use a speakerphone

Question 38

During a phone interview, limit your answers to less than _____ minutes in length.

A) 2
B) 3
C) 4
D) 5

Question 39

During a phone interview, _______________ the call-waiting feature.

A) Enable
B) Disable
C) Allow
D) Authorize

Question 40

If the following question were to be asked during an interview, it would be considered _____: "Have you ever been arrested?"

A) Legal
B) Illegal
C) Allowable, but illegal
D) Authorized

Question 41

If the following question were to be asked during an interview, it would be considered _____: "Do you have the proper paperwork to work in the United States?"

A) Authorized
B) Allowable, but illegal
C) Illegal
D) Legal

Question 42

If the following question were to be asked during an interview, it would be considered _____ to ask: "Do you have any disabilities?"

A) Authorized
B) Allowable, but illegal
C) Illegal
D) Legal

Question 43

If the following question were to be asked during an interview, it would be considered _____ to ask: "What is your opinion of office romances?"

A) Legal
B) Illegal
C) Allowable, but illegal
D) Authorized

Question 44

If the following question were to be asked during an interview, it would be considered _____ to ask: "Are you married?"

A) Allowable, but illegal
B) Authorized
C) Illegal
D) Legal

Question 45

If the following question were to be asked during an interview, it would be considered _____ to ask: "Can you travel?"

A) Legal
B) Illegal
C) Authorized
D) Allowable, but illegal

Question 46

If the following question were to be asked during an interview, it would be considered _____ to ask: "What type of training did you receive while in the service?"

A) Legal
B) Illegal
C) Allowable, but illegal
D) Authorized

Question 47

Which of the following are considered visible job markets?

A) Face-to-face networking
B) Chamber of Commerce
C) Electronic Networks
D) Professional Publications

Question 48

Which of the following resources is considered a hidden job market?

A) Professional publications
B) Temporary employment agencies
C) Chamber of commerce
D) Job boards

Question 49

Why do employers ask applicants to fill out a job application?

A) It is a human resource requirement
B) Information on an application is more complete
C) It is quicker to evaluate a potential candidate
D) State laws require that you must complete an application

Question 50

When asked in the interview process about the salary you require, it is best to ___________.

A) Inflate your salary
B)Answer with "open" or "negotiable"
C) Tell them that you will not accept anything less than a specific amount
D) Let them tell you what they can afford

Question 51

If, during an interview, the interviewer asks why you were fired from a job, you should

A) Explain that the office was a terrible place to work at.
B) Tell them the manager was too demanding.
C) Not place blame when stating the reason for leaving.
D) Eliminate it from your résumé.

Question 52

Which of the following would be considered an appropriate reference for an application or résumé?

A) Friends
B) Relatives
C) Clergy
D) Fellow workers

Question 53

When filling out a job application you should use ______ and concrete nouns to describe your skills.

A) Action verbs
B) Uncertainty verbs
C) Linking verbs
D) Authoritative verbs

Question 54

What is the standard format for cover/application letters?

A) Centered
B) Left-justified
C) Italicized
D) Bolded

Question 55

When preparing the three employment documents, print them on the same color of high-quality paper. Which of the following would be a good choice for the paper color?

A) Pink
B) Purple
C) Orange
D) Beige

Question 56

Which email address would be appropriate for job applications?

A) [e-mail]
B) [e-mail]
C) [e-mail]
D) [e-mail]

Question 57

Which of the following is an acceptable salutation to use on a cover letter in response to a job posting should be?

A) "To Whom It May Concern:"
B) "Dear Human Resources:"
C) "Dear Sir or Madame:"
D) "Dear Coding Department Manager:"

Question 58

When preparing a job application letter, you should use the _____ approach.

A) I
B) You
C) We
D) Us

Question 59

As Holly composes a cover/application letter, she is unsure of where to ask for an interview. In which paragraph should she request an interview?

A) 4
B) 3
C) 2
D) 1

Question 60

You are seeking a job in the medical coding, medical billing, medical receptionist, ward clerk, or admission representative. What type of résumé should you have available?

A) Different résumés tailored to various careers
B) Traditional résumé that has everything listed
C) One résumé that changes just the job you are seeking
D) Conventional résumé that is generic for any industry

Question 61

When listing jobs on your résumé, the rule of thumb is to list the _________________.

A) Previous 10 years
B) Previous 5 jobs
C) Entire job history
D) Current and last job only

Question 62

Which type of résumés organize skills and accomplishments into data groups that directly support the position goal, such as management, patient care, or software implementation?

A) Chronological
B) Sequential
C) Scannable
D) Functional

Question 63

In what type of résumé should all of the formatting elements be removed?

A) Chronological
B) Sequential
C) Scannable
D) Functional

Question 64

Which type of résumé should be saved as a .txt file?

A) Chronological
B) Functional
C) Plain-text
D) Sequential

Question 65

An employment ________________ is an electronic collection of data that showcases the applicant's accomplishments, skills, and qualifications. Essentially, it is an expansion of a résumé.

A) E-portfolio
B) S-portfolio
C) E-résumé
D) S-résumé

Question 66

What are the "3 Ps" in the interview process?

A) Practice, practice, practice
B) Practice, promote, prepare
C) Promote, promote, promote
D) Prepare, prepare, prepare

Question 67

As a sign of respect and courtesy, you should address interviewers by __________.

A) Their first name
B) The first and last name
C) Mr., Mrs., or Dr.
D) Their job title