Deck 1: The Administrative Medical Assistant

Question 1

Patient medical records are sometimes called:

A) Patient History
B) Documents
C) Charts
D) Patient Information

Answer 1

Charts

Question 2

The type of communication that is the most common and efficient mode of communication for many messages is:

A) Voice Mail
B) Written
C) Verbal
D) Electronic

Answer 2

Electronic

Question 3

__________ in keyed information can have drastic effects on financial and medical information.

A) Patient documentation
B) Errors
C) Rumors
D) Consultations

Answer 3

Errors

Question 4

All students in an accredited medical assisting program are required to master __________ areas of competence.

A) 3
B) 4
C) 5
D) 6

Question 5

How many types of math skills does the administrative medical assistant need?

A) 6
B) 5
C) 4
D) 3

Question 6

This type of scheduling is popular because of its ease of searching and time-saving convenience:

A) manual scheduling
B) electronic scheduling
C) wave-scheduling
D) open scheduling

Question 7

Which of these actions helps build goodwill between the patient and the physician?

A) Lifting patients' spirits
B) Paying the bill on time
C) Attending appointments as scheduled
D) Compliance with treatment plan

Question 8

Choose the most common place of employment for the administrative medical assistant:

A) Hospital
B) Schools
C) Physician practice
D) Emergency department

Question 9

A(n) __________ provides care during pregnancy and childbirth.

A) neurologist
B) nephrologist
C) obstetrician
D) gerontologist

Question 10

A __________ investigates the causes of disease.

A) pathologist
B) dermatologist
C) gerontologist
D) pulmonologist

Question 11

A(n) __________ maintains pain relief and bodily function stability during surgery.

A) pulmonologist
B) allergist
C) anesthesiologist
D) immunologist

Question 12

The outward display of an employee's values and standards is defined as:

A) Personality
B) Beliefs
C) Morals
D) Work ethics

Question 13

Physicians rank _____ as the most important employee trait.

A) Kindness
B) Accuracy
C) Promptness
D) Friendliness

Question 14

A thorough administrative medical assistant produces work that is _____.

A) Accurate
B) Neat, handwritten, and complete
C) Neat, accurate, and complete
D) Detailed and prompt

Question 15

The __________ assistant is able to respond calmly to last-minute assignments to meet deadlines under pressure.

A) Flexible
B) Dependable
C) Friendly
D) Punctual

Question 16

To take action independently is to show __________.

A) Managerial skills
B) Initiative
C) Commitment
D) Strength

Question 17

This is considered an aspect of self-motivation:

A) Alertness
B) Awareness
C) Promptness
D) Punctuality

Question 18

The ability to speak and act considerately, especially in hard situations, is known as ______________.

A) Confidence
B) Tact
C) Pride
D) Memory

Question 19

The AAMA requires CMAs to be re-certified how often?

A) every three years
B) every five years
C) every seven years
D) every ten years

Question 20

AHIMA offers __________ certification exams in coding.

A) 2
B) 4
C) 3
D) 5

Question 21

A certification exam to become a certified medical administrative specialist (CMAS) is offered through which organization?

A) AMT
B) AAMA
C) NCCT
D) MAERB

Question 22

The core values of the IAAP include integrity, respect, adaptability, communication, and __________.

A) Courage
B) Dependability
C) Commitment
D) Cooperation

Question 23

When speaking with terminally ill patients, what types of topics should you discuss?

A) Past history
B) Future plans
C) Long-term topics
D) Short-term topics

Question 24

Which of the following is a current preferred sign-in method?

A) First name only method
B) Label method
C) Marker method
D) Last name only method

Question 25

Identify the sole judge of what information is to be given to, or withheld from, the patient:

A) The office manager
B) The medical assistant
C) The administrative medical assistant
D) The doctor

Question 26

__________ is the tendency to believe that one's own race or ethnic group is the most important and that some or all aspects of its culture are superior to those of other groups.

A) Ethnocentrism
B) Prejudice
C) Bias
D) Ego

Question 27

Hope worked as an administrative medical assistant but was dismissed from her position after numerous patients complained about how they were greeted. Hope claims that she always used an appropriate verbal greeting with each patient. Which of the following may have contributed to the miscommunication between Hope and the patients?

A) Lack of professional certification
B) Not enough reading material in the waiting area
C) Nonverbal facial expressions and tone of voice
D) Unorganized work area

Question 28

During his first six months at a local physician's practice, Brian reorganized the schedule for all four of his providers. He used the office scheduling software program to manage the schedule and increased the office workflow, allowing time for more patient appointments. Which of the following was he demonstrating?

A) Tact
B) Ethnocentrism
C) Assertiveness
D) Efficiency

Question 29

While searching online for a medical assistant position, Bailey noticed that several opportunities required CPC, RMA, or other current credentials. Which of the following key words or phrases could she use to search the Internet for the meaning of these terms?

A) Certification
B) Interpersonal relationship skills
C) Computer skills
D) Records management skills

Question 30

Scarlett would like to work in a medical-related administrative field but is not interested in working in a medical office. Which of the following would offer the best choice of a career for Scarlett?

A) Food management
B) Education
C) Home health sales
D) Education and home health sales

Question 31

During her interview, Laurie stated that she has worked within the physical medical office setting and from the home setting using electronic health records programs. Her files show she received high evaluations and was frequently given more administrative authority. She had demonstrated competence in:

A) Communication skills within the team environment
B) Organizational skills
C) Computer skills
D) All of these are correct

Question 32

After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson volunteers his time with a local program for physically challenged children. Which of the following personal attributes is Tyson demonstrating most clearly?

A) Dependability
B) True and genuine liking of other individuals
C) Resourcefulness
D) Cheerfulness

Question 33

An administrative medical assistant should always be aware of the impression and professional image given by his or her actions and presentation because:

A) The physician and practice are represented through the administrative medical assistant
B) It is part of the job description
C) It may lead to an increase in salary or wages
D) None of these is correct

Question 34

Dependability consists of _________ tasks on schedule, without complaining, and offering to assist others.

A) Finishing
B) Assigning
C) Ignoring
D) Assisting

Question 35

_______ means logically and systematically planning steps to accomplish a task.

A) Punctuality
B) Self-Motivation
C) Initiative
D) Problem-solving

Question 36

____________ is sensitivity to other people's feelings and situations.

A) Cheerfulness
B) Empathy
C) Thoroughness
D) Efficiency

Question 37

A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior to all others.

A) Inflexible
B) Ethnocentric
C) Deaf
D) Assertive

Question 38

_______ is a trait that results in complete, neat, and correct tasks.

A) Thoroughness
B) Accuracy
C) Dependability
D) Efficiency

Question 39

___________ is a certifying body that provides certification opportunities for medical coders.

A) AAMA
B) AAPC
C) AHIMA
D) Both AAPC and AHIMA

Question 40

_________ is the indication given by certain associations that a person has met high standards and has achieved competency in the knowledge and tasks required.

A) Flexibility
B) Maturity
C) Certification
D) Graduation

Question 41

A(n) _________ person completes tasks with correctness and attention to detail.

A) Dependable
B) Accurate
C) Flexible
D) Empathetic

Question 42

______ is a trait characterized by working independently and completing tasks without receiving specific direction.

A) Flexibility
B) Problem-Solving Ability
C) Punctuality
D) Initiative

Question 43

_________ is the ability to speak and act considerately in various situations.

A) Tact
B) Assertiveness
C) Punctuality
D) Self-Motivation

Question 44

The __________ Role Delineation Chart is a good reference source that identifies the skills, duties, and procedures that medical assistants are educated to perform.

A) AMT
B) AHIMA
C) AAMA
D) AAPC

Question 45

__________ is the most common and efficient mode of communication for many messages.

A) Letters
B) Voicemail
C) Electronic Communication
D) Fax

Question 46

The administrative medical assistant plays an important role in ensuring that the medical office's procedures comply with __________ concerning patient's records.

A) State regulations
B) Federal regulations
C) HIPAA
D) All of these are correct

Question 47

A basic understanding of a variety of __________ and the ability to use computers with mastery are essential workplace skills.

A) Languages
B) Equipment
C) Technologies
D) Phones

Question 48

The use of __________ to communicate is as widespread as telephone communication.

A) E-mail
B) Letters
C) Pagers
D) Texting

Question 49

Excellent __________ skills often come from a genuine desire to work with people.

A) Data entry
B) Ethical
C) Interpersonal
D) Research

Question 50

Looking directly at the patient and listening with attention are ways to communicate __________ of the person.

A) Acceptance
B) Frustration
C) Feelings
D) Negativity

Question 51

The five major categories of tasks performed by an administrative medical assistant are:

A) front desk, scheduling, janitorial duties, answering phones, sorting incoming mail
B) scheduling, answering phones, sorting mail, hiring personnel, greeting patients
C) front desk, scheduling, records management, administrative, and financial
D) scheduling, sorting mail, transcription, financial, and greeting patients

Question 52

Body posture, voice tonality, and facial expressions are a few examples of what type of communication?

A) Verbal
B) Interpersonal
C) Intrapersonal
D) Nonverbal

Question 53

According to the U.S. Department of Labor, what three criteria are increasing the need for medical assistants?

A) advances in technology, aging population, and healthcare reform
B) aging population, healthcare reform, and coding
C) advances in technology, aging population, and coding
D) healthcare reform, decreasing population, and healthcare reform

Question 54

Bob appears in the office and is not feeling well following surgery yesterday. As a medical assistant, Jose notices Bob in the waiting room and ask him if he would feel more comfortable lying down while he waits. What trait is this showing?

A) Cheerfulness
B) Communication skills
C) Organizational skills
D) Empathy

Question 55

Insurance companies consider claims that are correct and complete at the time of filing as

A) Credentialed claims.
B) Current claims.
C) Competent claims.
D) Clean claims.

Question 56

The ability to use knowledge, experience, and logic to reach a sound decision is a quality of

A) Good judgment.
B) Flexibility.
C) Efficiency.
D) Honesty.

Question 57

The quality that enables the physician to trust the administrative medical assistant at all times is

A) Good judgment.
B) Flexibility.
C) Efficiency.
D) Honesty.

Question 58

The quality of "being on time" is also called

A) Good judgment.
B) Flexibility.
C) Punctuality.
D) Self-motivation.

Question 59

Unlike aggressiveness, this quality is the ability to step forward to make a point in a confident and positive manner.

A) Assertiveness
B) Tact
C) Self-motivation
D) Initiative

Question 60

What organization promotes professional standards and growth for those who have a special interest in transcription and wish to be certified?

A) AMT
B) IAAP
C) AAMA
D) ADHI

Question 61

An AMA should always be aware of the impression and professional image given by his or her actions and presentation because

A) The physician and practice are represented by the actions of their employees.
B) It is part of the job description.
C) It may lead to an increase in salary.
D) The patient will not come back unless the doctors requires them to.

Question 62

Which person is usually the first person encountered either by phone or in person and represents the office as a whole?

A) doctor
B) physician assistant
C) clinical medical assistant
D) administrative medical assistant

Question 63

If you are not at the reception desk when a patient checks in, upon returning you should immediately

A) Ask the patient to take a seat.
B) Acknowledge the patient with a smile and a greeting.
C) Ignore the patient.
D) Complete the tasks you are working on.

Question 64

You father (Dr. Bell) is a physician and you work as an administrative medical assistant in his office. Betty Smith is a new patient and you take her back to meet the doctor. The correct introduction would be:

A) "Betty, this is my dad"
B) "Betty, come on back"
C) "Ms. Smith, it is your turn"
D) "Ms. Smith, Dr. Bell is ready to see you now"

Question 65

David comes into the office to see the doctor, and you have a common interest in hockey. David asks you to attend the next game with him. What should you do is this situation?

A) Go to the hockey game because it is after hours
B) Tell the doctor
C) Check the office policy and discuss the situation with your employer
D) Ask other staff members what they think

Question 66

When conversing with patients, it is not appropriate to discuss what topic?

A) weather
B) religion
C) sports
D) local events

Question 67

Mrs. Smale comes into the office and is angry about a bill she received in the mail and is yelling at you. How should you handle the situation?

A) Tell the patient that she is wrong about the error
B) Remain calm and courteous
C) Ask the patient to take a seat
D) Tell her that until she calms down you will not speak with her

Question 68

When patients are leaving your office, it is a good idea to call them by name and extend a good-bye so that they are more likely to

A) Leave the office on a negative note.
B) Remember your name.
C) Refer other patients to your practice.
D) It is not necessary to acknowledge patients when they exit your office.

Question 69

A healthcare provider who releases information about a patient, without proper consent, has violated

A) Confidentiality.
B) Integrity.
C) Personal Ethics.
D) Tact.

Question 70

If your office has a sign-in sheet and you leave this sign-in information to be viewed by others, you are violating

A) HIPAA.
B) AHIMA.
C) Etiquette.
D) Empathy.

Question 71

When using a hardcopy paper chart, where should you place it?

A) In the patient's room so it is ready for the doctor
B) Outside the patient's room where the doctor can identify the patient
C) Outside the patient's room with the chart turned around so you cannot identify the patient
D) There are no rules about where to put a patient's chart

Question 72

Your office is computerized and you are using a mobile device. You check Mrs. Felton into the room, and upon leaving you should

A) Take the mobile device with you.
B) Sign off the mobile device and leave it in the exam room for the physician.
C) Leave it in the exam room with the information up so that it is ready for the physician.
D) Ask the patient what they prefer.

Question 73

If a patient cannot hear and uses sign language, your office should

A) Make sure to tell the patient's family that they need to come to every visit.
B) Tell the patient that they will need to bring an interpreter with them.
C) Ask the patient if they will require an interpreter.
D) Do nothing, as it is not the responsibility of the office to offer an interpreter.

Question 74

You are sending a letter to a patient to explain his myocardial infarction and the need to undergo additional testing. When sending the letter to the patient, your office should

A) Include all medical terminology so that it is correct in the chart.
B) Copy the last office note and just ask the patient to call for an explanation.
C) Have the physician write the letter to the patient.
D) Send a letter that is free of medical language because it may be challenging for the patient to understand.

Question 75

When a medical sales representative presents to the office about a new product or medication, the medical assistant responsibility would be to

A) Inform the representative of an appropriate scheduled time to meet with the physician.
B) Bring the representative back to the office and interrupt the physician.
C) Tell the representative that he can leave information and you will contact them.
D) Get the samples and sign the physician's name.