Deck 25: Residential Services

Question 1

7-digit dialing is used for most international calls.

Answer 1

False

Question 2

International calling has become much more precise, reliable, and less expensive due to the use of fiber-optic cables spanning the oceans.

Answer 2

True

Question 3

When a second person calls during a phone conversation, the switch sends a call ________ signal to notify you that another caller is trying to reach you.

Answer 3

waiting

Question 4

If you receive a signal that a second caller is trying to reach you:

A) it is necessary to put the first caller on hold using a hold button if you wish to answer the second call
B) the second caller will hear ringing if you do not answer and will assume that you are not there or that you are not willing to interrupt your first call
C) you must finish your first call before taking the second call
D) none of the above

Question 5

To avoid the problem of having a data session disconnected by a second caller, you can disable the call waiting system before the session by dialing *70 before dialing the access number.

Question 6

Distinctive ringing is most likely to be a very popular feature among:

A) parents of small children
B) a single person with a dog or cat
C) parents of one or more teenagers
D) a physician

Question 7

Call forwarding can be used in all of the following ways except:

A) forwarding on busy
B) forwarding unanswered
C) forwarding all calls
D) by punching in *77 on a touchtone phone

Question 8

In three-way calling, the person who initiated the call must remain on the line for the duration of the call.

Question 9

Speed dial is a very popular feature that allows customers to dial a telephone number using five digits instead of seven.

Question 10

All of the following are advantages of the speed dial feature except:

A) there's less to remember
B) it's more accurate
C) it's faster
D) it's more convenient

Question 11

Call ________ is to prevent certain types of calls from being completed from a given telephone line.

Question 12

Telephone companies do not charge a fee to block 900 numbers.

Question 13

The term used by all telephone companies to define additional calling features that they hope differentiates them from their competitors is:

A) application services
B) value-added service
C) subscriber features
D) CLASS features

Question 14

800 numbers are provided to corporate and commercial entities, but not to individuals.

Question 15

A customer does not have to use the same long distance company for calling card service as for their long distance provider.

Question 16

Caller name and caller ID are similar in that they work with an installed ________ or special feature phone.

Question 17

The caller name (CNAME) feature will only work if both service providers have agreed to pass on the information.

Question 18

Call ________ is a free feature given to all telephone subscribers that, when turned on, prevents the caller's telephone number and name from being transmitted to the called party's telephone.

Question 19

The feature that allows subscribers to ring back the last caller by dialing *66 or another local code is called:

A) call return
B) ring again
C) caller ID
D) all of the above can do this

Question 20

The feature offered by the switch that alerts the caller that the called party is available is called ________ again.

Question 21

You can avoid receiving or accepting unwanted calls by using which feature?

A) call restriction
B) selective call acceptance
C) caller ID
D) selective call rejection
E) all of the above

Question 22

The speed at which a subscriber connects to the ISP varies depending on ________ speed.

Question 23

The speed of a typical modem is how many bits per second?

A) 28,000
B) 33,000
C) 56,000
D) any one of the above

Question 24

The greater the signal attenuation, the ________ the connection.

Question 25

Which of the following factors affects the speed of connection to the ISP?

A) modem speed
B) quality of the phone line
C) distance between the subscriber and central office
D) condition of the copper wire used
E) all of the above

Question 26

DSL does not require the subscriber to dial into the Internet; the DSL modem is instead connected to the end user's PC with a(n) ________ cable.

Question 27

Give the five steps used to initiate a call transfer.